REED ELSEVIER

This communication is written in response to the Revdex.com complaint filed by the LexisNexis customer in Complaint ID [redacted] The customer is an attorney practicing in the Port Washington, NY area who subscribed to our legal research database This customer complains that not all of the content she believed would be included in her subscription package was provided to her by LexisNexis This customer also states that she was to receive a month “trial period” with no money due until month four These complaints are unfoundedThe contract that this customer signed with LexisNexis clearly describes the content she was to receive as: (a) Federal Labor & Employment Agency & Admin Materials, (b) Labor and Employment Law Analytical, and (c) NY Enhanced with Full Federal This customer was given the opportunity to review the contract (including these content listings) before it was signed In addition, the free period of her contract is clearly stated as or two months (not three) Also, the contract states that this is a “free period,” not a trial period which allowed this customer to terminate The agreement was non-terminable through September **, 2018, as we allowed this customer a free trial of the database before the contract was signedWe also have a copy of the proposal that was presented to this customer before she signed the contract, and it matches the content and free period reflected in the signed agreementNotwithstanding the foregoing, customer satisfaction is of the highest importance to LexisNexis We have therefore terminated this customer’s account as requested by her We will credit all amounts back to her account for charges incurred in November and December such that no further amounts will be due and owing by her to LexisNexis

This communication is written in response to the Revdex.com complaint filed by the LexisNexis customer in Complaint ID [redacted].  The customer is an attorney...

practicing in the Port Washington, NY area who subscribed to our legal research database.  This customer complains that not all of the content she believed would be included in her subscription package was provided to her by LexisNexis.  This customer also states that she was to receive a 3 month “trial period” with no money due until month four.  These complaints are unfounded. The contract that this customer signed with LexisNexis clearly describes the content she was to receive as: (a) Federal Labor & Employment Agency & Admin Materials, (b) Labor and Employment Law Analytical, and (c) NY Enhanced with Full Federal.  This customer was given the opportunity to review the contract (including these content listings) before it was signed.  In addition, the free period of her contract is clearly stated as 8/*/15 to 9/**/15 or two months (not three).  Also, the contract states that this is a “free period,” not a trial period which allowed this customer to terminate.  The agreement was non-terminable through September **, 2018, as we allowed this customer a free trial of the database before the contract was signed. We also have a copy of the proposal that was presented to this customer before she signed the contract, and it matches the content and free period reflected in the signed agreement. Notwithstanding the foregoing, customer satisfaction is of the highest importance to LexisNexis.  We have therefore terminated this customer’s account as requested by her.  We will credit all amounts back to her account for charges incurred in November and December such that no further amounts will be due and owing by her to LexisNexis.

Review: Hello. In June-July 2015 I discussed with LexisNexis signing up for their legal research services. The sale person, Reinaldo S[redacted], told me that libraries covering all 3 of my practice areas (corporate law, commercial litigation and employment law) would be covered by the agreement, that is, treatises, practice notes, etc related to those practice areas. The cost would be $67/month for the first year, and then approx. $250 for years 2 and 3. He also told me I would have a 3 (three) month trial period, and no money would be due until month 4. Within the first few weeks after signing the contract I discovered that only one of my practice areas (employment law) was covered and the other two practice areas were not covered. I brought this to the attention of the "rep" Lexis Nexis assigned to me, Courtney C[redacted], and she initially ignored me. She eventually responded late to my concern by telling me to pay $200 per month extra (that's an increase of nearly 300%!!!) to get coverage of corporate and commercial litigation law. I called her supervisor and left a message, who ignored me and never got back to me. I called customer service and got nowhere. I chose Lexis over Westlaw because Westlaw would have charged $250/month and Lexis quoted me $67/month for the first year, for all three practice areas. That is why I chose Lexis. LexisNexis played a trick on me - it induced me to sign a contract and now attempts to charge me nearly 300% more to obtain the services it promised in the first place. A month ago I sent a letter of termination with a check for the first month of payment (I paid in advance). I sent this letter during the "three month trial period", when no payment was due yet. It took Lexis one month to get back to me after receiving that letter. It did so with harassing phone calls and emails. Lexis threatened to send a collections agent to collect payment for equivalent of 3 years' worth of service. The sales practices of this company are completely misleading and fraudulent - this company induced me into signing a contract and now it is trying to extort a price that is much, much, higher than promised. They provided 1/3 of the services they promised. They harassed me. PLEASE look into LexisNexis' practice and stop this company from harassing me and inducing others through lies. Thank you in advance. Regards, Natasha Moskvina.

Ps. Reinaldo S[redacted] is reachable at ###-###-####; Courtney C[redacted] is reachable at ###-###-####.Desired Settlement: Lexis should acknowledge that the contract is terminated; accept the payment I already sent; stop harassing me.

Business

Response:

This communication is written in response to the Revdex.com complaint filed by the LexisNexis customer in Complaint ID [redacted]. The customer is an attorney practicing in the Port Washington, NY area who subscribed to our legal research database. This customer complains that not all of the content she believed would be included in her subscription package was provided to her by LexisNexis. This customer also states that she was to receive a 3 month “trial period” with no money due until month four. These complaints are unfounded. The contract that this customer signed with LexisNexis clearly describes the content she was to receive as: (a) Federal Labor & Employment Agency & Admin Materials, (b) Labor and Employment Law Analytical, and (c) NY Enhanced with Full Federal. This customer was given the opportunity to review the contract (including these content listings) before it was signed. In addition, the free period of her contract is clearly stated as 8/*/15 to 9/**/15 or two months (not three). Also, the contract states that this is a “free period,” not a trial period which allowed this customer to terminate. The agreement was non-terminable through September **, 2018, as we allowed this customer a free trial of the database before the contract was signed. We also have a copy of the proposal that was presented to this customer before she signed the contract, and it matches the content and free period reflected in the signed agreement. Notwithstanding the foregoing, customer satisfaction is of the highest importance to LexisNexis. We have therefore terminated this customer’s account as requested by her. We will credit all amounts back to her account for charges incurred in November and December such that no further amounts will be due and owing by her to LexisNexis.

Review: I received this email today. I have never done any business with your organization and in addition, you don't appear to have a branch in Philadelphia. Could you please investigate? I have not even touched the pdf as I think it may contain a virus. Thank you in advance for your help! There was an invoice issued to your company: [redacted] Please double click the PDF attachment to open or print your invoice. To view full invoice details or for any Online Account Management options, download PDF attachment. Account Number [redacted] Invoice Number [redacted]7 Invoice Date June **, 2013 Invoice Amount $3.107.00 Account Balance $0.00 You can PAY YOUR BALANCE through the PowerInvoice please print the attached invoice and mail to the address indicated on the invoice statement. If you do not have Adobe Acrobat, please find a link to a free downloadable file at the end of this e-mail. You can also print this e-mail and send your payment to: LexisNexis [redacted] If you have questions about your invoice, please contact LexisNexis at ###-###-####, option *. If you would like to contact your Account Manager, please contact LexisNexis at ###-###-####, option *. Please add this domain[redacted] to your safe senders list. Adobe Acrobat free downloadable file available at : http[redacted] LexisNexis and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties Inc., used under license. PowerInvoice is a trademark of LexisNexis, a division of Reed Elsevier Inc. Privacy & Security Copyright 2013 LexisNexis, a division of Reed Elsevier Inc. All rights reserved. LexisNexis(R) PowerInvoice There was an invoice issued to your company: [redacted] Please double click the PDF attachment to open or print your invoice. To view full invoice details or for any Online Account Management options, download PDF attachment. Account Number[redacted] Invoice Number [redacted] Invoice Date June **, 2013 Invoice Amount $3.107.00 Account Balance $0.00 You can PAY YOUR BALANCE through the PowerInvoice please print the attached invoice and mail to the address indicated on the invoice statement. If you do not have Adobe Acrobat, please find a link to a free downloadable file at the end of this e-mail. You can also print this e-mail and send your payment to: LexisNexis [redacted] If you have questions about your invoice, please contact LexisNexis at ###-###-####, option 3. If you would like to contact your Account Manager, please contact LexisNexis at ###-###-####, option 2. Please add this [redacted] to your safe senders list. Adobe Acrobat free downloadable file available at : http:[redacted] Total Practice Solutions LexisNexis and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties Inc., used under license. PowerInvoice is a trademark of LexisNexis, a division of Reed Elsevier Inc. Privacy & Security Copyright 2013 LexisNexis, a division of Reed Elsevier Inc. All rights reserved.Desired Settlement: That your business name not be used by spammers if that indeed is the case!

Business

Response:

Dear [redacted],

I write further to our discussion this afternoon and in response to your letter dated June **, 2013 regarding the above-referenced matter. As discussed, the email that [redacted] has reported to the Revdex.com is a “phishing” scam. Although it purports to be from LexisNexis, it is actually from an unknown third party with whom we are not affiliated. Upon receiving your letter, we attempted to contact [redacted] directly by phone and by e-mail to explain this and to provide some tips for dealing with cyberthreats. To date, however, [redacted] has not responded to us. We remain available to answer any questions that you or she may have. I can be reached at ###-###-#### or [redacted]. Thank you again for the opportunity to address [redacted]’s concerns.

Sincerely,

Business

Response:

Dear [redacted],

I write further to our discussion this afternoon and in response to your letter dated June **, 2013 regarding the above-referenced matter. As discussed, the email that [redacted] has reported to the Revdex.com is a “phishing” scam. Although it purports to be from LexisNexis, it is actually from an unknown third party with whom we are not affiliated. Upon receiving your letter, we attempted to contact [redacted] directly by phone and by e-mail to explain this and to provide some tips for dealing with cyberthreats. To date, however, [redacted] has not responded to us. We remain available to answer any questions that you or she may have. I can be reached at ###-###-#### or [redacted]. Thank you again for the opportunity to address [redacted]’s concerns.

Sincerely,