Reed Group Ltd

Have been out of work since Sept it's now half way through Oct still no payment paperwork submitted drs submitted all I ever get is received documents takes 3 to 5 business days to review well we are going on 6 weeks now no answers no communication at all unless I call them and each and every time I call I get different answers oh yes we see you called on x days... you will hear something in 2 days nothing call again oh in a week nothing... call back oh soon... oh really this has been going on since the beginning I'm tired and stressed to the absolute maximum considering contacting a lawyer

If it was possible to give zero or negative stars I would! My father passed away of the most aggressive cancer after being first diagnosed only 40 days beforehand. I can’t say how hard this has been but the 2nd most difficult thing through it is dealing with The Reed group or Alight- both as my case has been.whatever service you are looking for - look elsewhere! I have jumped through so many hoops and hours of calls all with every turn bad information only to jump though more at their directive then have them explain that was sting too- I’m just trying to take unpaid leave. Run to their competition-

I work for a very large corporate company and I had to use FMLA and STD for knee replacement surgery. From day one, there were issues. I constantly was denied my STD claim because documents never received, documents received late, etc. It was excuse after excuse. I went more than 8 weeks without a check. I complained to my company once I returned to work, which I returned and still had never received a check. Reed group provided "proof" the paperwork was received late, which I, in turn was able to prove otherwise. Once I threatened to take the matter to an outside entity for escalation, then they finally got my STD approved. I am scheduled to have my lump sum pay next week. We will see!

I was coming to the end of my short term disability claim. I was applying for long-term disability. My health services worker at the Reed group told me that I should go back to work and “try it “ while my LTD was being reviewed. I asked her if this would affect my claim for long-term disability and she told me no. I was denied the long-term disability claim because I had work returned to work. I am now appealing that decision, but don’t see a positive outcome. Her answer to that question should have been “it is a distinct possibility that if you go back to the office, that your LTD claim will be declined

First LOA no problems, 2nd LOA no problems until restrictions, and email correspondence. Case managers are incompetent, do not care one bit about customer service. I called in after a dozen emails and still no help. Ohhhh, let me expedite this they say. They are so incompetent on policy, paperwork, proper handling of cases, follow up and generalized care. Despicable company, I am researching filing lawsuit for my back short term pay, pain, suffering, mental anguish, and general lack of empathy

Wife is permanently disabled, first they used the mental thing, now the "CLINICIAN" defies anything the Drs. say. Drs. say she will not, cannot return to TDCJ in any capacity, and the "CLINICIAN" according to the Case Manager says NOT GOOD ENOUGH... Reed has made our lives HELL as if the injury was not enough. They will lie, scheme, abuse, torture, asking us to get Drs. to do their yearly assessment, MONTHLY! TDCJ does not take care of their employees by using this Company.

This is now the second time I am being screwed by reed group. Honestly I don’t know why companies hire them. It is impossible to speak with somebody higher up other than the customer service representative. In my case knowing my case manager was going on vacation my file should have never crossed her desk it took them about 4 days to review a document and keep telling me I need even more paperwork for my doc to fill out the whole 24-48 hr return call back that never happens. I had to keep calling in a checking up on things no communication at all.

I was out on leave due to a medical emergency. I was hospitalized and unable to do anything. They called me multiple times while I was drugged up and half dead, asking for information. They asked for my medical records and I asked my Dr's to send to them. There was a deadline to send them the info and my Dr's apparently did not get the medical records to them in time so they denied my leave. I had to appeal and then physically go to hospital and grab my medical records and go to fed ex and fax when I got out of hospital which was six weeks later. I have emailed the Appeals manager multiple times asking for updated and she told me that they would contact me when review was complete. I heard nothing and so emailed again and was ignored. It has now been 3 months and I have not gotten my short term disability payment. These people don't care about customers. They don't care that you have bills to pay and still have responsibilities. They take their sweet time because you are just a number. I hope my company switches to another insurance company because this is ridiculous. I'm sick and I shouldn't have to jump thru hoops to get what is owed to me. PS. I have a documented chronic illness so I don't understand why this is now an issue when it is not a new medical diagnosis.

If 0 stars was an option it would definitely be their rating. This is by far the WORRSSTTTT company I have ever had to deal with ! Staff is insensitive to inconvenient situations they create. They give you the run around and general answers when you are needing a case by case answer. The supervisors NEVER return your call, overall service is extremely poor. They do not care that you already on leave due to something that’s already stressful it’s almost as if their job is to add more stress. Nobody has a sense of urgency, so much for this “income protection plan.” I work for a large company I wish they look into getting a more professional, customer driven, easier to deal with leave company. I have been off 4 months and dealing with Reed Group has turned into a full time job. Got approved back in May still fighting to receive my first payment. I wish some way we could pick and choose our own leave company this establishment deserves to be shut down. The workers definitely does not realize the importance of their jobs. RIDICULOUS !

I was never told by Reed Group or my company that my account would be locked when leave started. I spoke with a girl at Reed Group and she said I can adjust my dates at anytime so when I found out my start date would be one day later who knew when I went and signed in that morning I would be locked out. So I called Reed Group and adjusted my dates and was told it takes 24hours for the account to unlock (so I lost a day of work) so to avoid this from happening again (because I wasn’t sure of my return date) I canceled the last day, 5 days in advance to find out on my return to work I was locked out again (2nd day of not being able to work) and it takes 24hours to update. How an outside company can hold your ability to sign back into work hostage is beyond me and the worst experience ever.

There is nothing positive to say about Reed Group. I wonder why companies still use them.
Customer Service, they can care less about the customer and service is something they fail to deliver. I have used them in the past and so far, each time I dreaded knowing I had to deal with them.
This time I had to use them, it took over 6 weeks to get paid.
Tried to talk to them about it and got no where.
Like my title shows, yes I would rather go to hell than deal with the Reed Group.

I actually got a call from a Reed Group representative who without a doubt told me that my leave was approved. Then a couple of weeks later, she had the nerve to tell me that she didn't remember saying what she said and that she deals with too many cases to recall all that!
She also said it in such a rude way I couldn't believe it. Like I would make plans to go on leave based on a lie I made up?
I mean we're talking about my job and life here!
They also send letters that say one thing but when talking to a representative, the story is something else.
Totally disappointing and careless when handling serious matters.

I have been on leave from my employment Due to back issues, pinched nerves, bone spurs, scoliosis, severe degenerative disc disease, torn labrum in my hip, a synovial cyst, and more. I have to get approval from Reed group to be out of work. Since August 9th 2031 I've dealt with this headache and stress.. I really had gave great ratings until now. I talked to kiana feb.22 2022 and she said I was approved through April 11 2022 .I called back on February 23 2022 to make sure they sent the approval in to Volvo so I could get my check. I talked to a lady named Michelle. She said it hadn't been approved but until March 1st 2022. I have the Doctors notes and summary where he approved of April 11 2022. I don't understand how in the world they think I can go back in and work when it takes an hour and a half of sitting in hot water and heating pads to even be able to walk. I have worked my whole life at this place and I have to deal with tons of stress like this. If I could walk I'd surely go back to freaking work. So many people abuse crap the people that actually need something can't get it. I'm TOTALLY DISAPPOINTED IN THE WHOLE REED GROUP COMPANY. HOPE THEY NEVER HAVE HEALTH ISSUES IN THEIR OLDER AGE.

1st of all, every time I contacted customer service I got someone who is using English as the second language (ESL)! Just this morning there was a loud bang in the background as if someone was cleaning a kitchen or doing dishes. I asked "Is someone there doing dishes?" The rep yelled at whoever it was in another language then returned to my call in English.
Next issue: My case manager, Teresa, never returns my phone calls! I called on 1-10-22 & today 1-17-22 and I am still waiting to hear from her.
Finally, decisions are made about denying or granting disability benefits without a damn decent explanation!

I’ve been getting approved for my FMLA for over 14 years now since my company switched to Reedgroup And updated the system and a lot of the customers to go online to put in a leave request a lot of us are not computer inclined it has made it very difficult for you to take a leave now when you need it. They also have changed the way they do things before when a customer has multiple illness they were able to list it on the same form now The asking to individual forms individual ID numbers. Just say you have six different illness each one of the illness has a different ID number but what if you’re seeing by the same doctor for each illness your doctors is not going to want to fill out six different forms I believe that’s a violation of your privacy act now when you call they want to know which illness you calling out for and that’s not right this thing that they’re doing a costing people to lose their jobs it needs to stop the company I work for is Chicago Transit Authority I don’t know why they switch from Sedgwick to these guys what it looks like a conspiracy to get rid of workers it doesn’t make sense when you see in one doctor for the same illness and to make that doctor fill out six different forms with six different I ID numbers. So I will be getting together a petition because I have several other coworkers who have been terminated but they do you get the job back because of these mistakes that are being made I wouldn’t recommend re-group to anyone

Good Short Term Disability when all is good with the employer. I filed for STD 5 days before I was fired. First they said the form was incomplete. Then they said it wasn't dated properly. Then anything they could do to weasel out of paying. Sad Sad Service. Enjoy your horrible karma.

Short Term Disability went well. Long Term, only two weeks were a mess from a follow-up (Benefits Specialist) and Claims Payment aspect.

I was never informed that my surgeon disdn’t return the necessary form for approval. I only found out when I called Reed since I didn’t receive a direct deposit. I called my surgeon and the form was returned to Reed within the hour. Why wouldn’t Monica (Case Manager) contact me directly?

I was then misinformed two weeks in a row regarding past due payments for two weeks, which took four weeks to receive.

I’m glad my company has moved to another Benefits company. It’s stressful enough going through recovery and any avoidable stress from a company’s Mission Statement states”Customer First” is a shame.

The case managers are under trained to handle their cases. Their forms & procedures to handle claimant and physicians are insufficient. Customer service is horrible. Their incompetents delay the proper handling and management of cases. Would not recommend this company to anyone.

Thank you for allowing us to respond to this concern [redacted] 's initial submission of paperwork required clarification, in order for ReedGroup to manage his caseOnce clarified paperwork was received by ReedGroup, [redacted] case was managed, and the claim was closed on October 1st,

[redacted] ’s claim was received by Reed Group 5/ On 6/medical paperwork was received and reviewed by a Clinical Case Manager who deemed it insufficient to meet the Employers Plan Provision of the definition of Disability The employee was sent the denial letter and also informed via phone of the claim denialBased on the employee’s later request to speak with a manager, we attempted to reach the employee times on 6/ All were unsuccessful On 6/documentation was received which instructed us to refer to previously sent paperwork, which was incomplete and did not include the appropriate information or approval signatures to make a determination on the claim On 6/the employee was informed telephonically of the need to have the paperwork completed and signed by the provider, to which the employee said he would follow up with the provider and request form completion The Claim Denial letter was also sent the next business day Thank you for including additional information this in our official response