Reed & Sons

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] Revdex.com; If this company had been on time 2PM I would have used them They never called to say that they would be late, at this point I called a different company which did the job at 4PMI was never abusive to the bookkeeper who started to scream at me, and hang up the phone( I also asked to speak to Mr [redacted] or Mr [redacted] which she hang up again ) Yes there was a communicate problem on behalf Clifford & Reed with I should not be held responsible for this billHold the person responsible ( bookkeeper) who caused this problemRegards, [redacted]

PLEASE NOTE THAT PREVIOUS INVOICE # [redacted] HASBEEN VOIDED AND THIS NEW INVOICE REPLACES THAT.PLEASE NOTE THERE WAS MORE GALLONS REMOVED ASWHEN THE SEPTIC TANK AND DRY WELL ARE TOCAPACITY, THE SATURATED GROUND WILL CAUSESEEPAGE BACK INTO THE TANKS UNTIL RUN OFFCOMPLETESSORRY FOR THE CONFUSION AND LACK OFCOMMUNICATION WITH THE DRIVER, WE HOPE THISSATISFIES YOUR COMPLAINT

In regards to the above-mentioned, following is an accurate account of the events that transpired on 6/21/Ms [redacted] contacted our office on 6/21/requesting that her septic tank be pumped outAs our drivers are engaged in servicing other calls, the estimated time forarrival was pmThere are circumstances that arise that delay the drivers to arrive at the designated timeWhen our driver arrived to service Ms [redacted] septic tank, she had called another company for the same service without contacting my office to inform us of this actionMs [redacted] lives in Delhi NY and our office is located in West Oneonta NYAs you probably are aware, this is a considerable distance the driver is traveling and the company is paying for the employee's time, truck expenses, etc ...Ms [redacted] was charged for a service call for our time and expense due to the fact that she did not inform my office that she had obtained someone else's serviceMs[redacted] was very verbally abrasive to the bookkeeper on several occasions and my bookkeeper has been intormed that she does not have to listen to that type of conversationMy bookkeeper doesn't answer the phone now when Ms [redacted] calls as Ms [redacted] will not listen to anything the bookkeeper wants to say to her concerning the bill, but instead rants about being chargedOffice policy is that when athird notice is sent, the sticker says "don't jeopardize your good credit please pay today".Ms [redacted] could have been charged considerably more for the call, but was only charged for a service call Had she contacted my office to inform us that she had obtained another company's services, this all could have been avoided.ln view of the above information, Ms [redacted] is responsible for the bill she receivedRegards, President Clifford Reed & Sons Randall ***