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Reed's Car Wash and Wax, Inc.

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Reviews Reed's Car Wash and Wax, Inc.

Reed's Car Wash and Wax, Inc. Reviews (3)

December 10, 2017Dear *** ***, At your request, I am responding to the complaint identified as #***On November 9, 2017, Reed's Car Wash & Wax increceived a request to complete a full interior~only detail on a customer's vehicleA full interior cleaning includes clean
and vacuum, carpet shampooing, and leather conditioningThe vehicle was equipped with a backup camera that automatically turns on when the vehicle is placed in reverse gear.The location of our business’s garage is forward of the driveway in which the vehicle was parked by the customerFrom the location where the customer dropped off the vehicle, it was pulled forward into the garage to complete the serviceFor this reason, it is not known by this writer if the backup camera was working prior to the interior cleaningWhen the service was complete and satisfactory, the vehicle was backed out of the garage and parked in the driveway for pickupThis writer did not observe thebackup camera working when backing the vehicle out of the garage into the driveway, either.After the customer returned home with his vehicle, he contacted this writer to note that the display on the backup camera/radio was not workingThis writer, having not observed a working display unit prior to or after the service, recommended that the owner consult both his owner's manual and the manufacturer for diagnosis and possible repairThe manufacturer reported that there was no way to determine why, or more importantly when, the unit's display had failed and recommended replacing the unit. This writer submitted a claim to the business's insurance companyUpon inspection, the insurance adjuster notified the owner of the vehicle that insured was not

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the facts presented by the "writer" were misleading, inaccurate and biased. According to the "writer", he did not observe the screen operational when the vehicle was pulled in and subsequently pulled out of his garage, because, according to his statement to me, he was not even present when the cleaning was performed. The second statement I would like to refute was the claims made by the insurance adjuster. He claimed he did not "physically see signs of moisture in radio". That would have been impossible for two reasons. One, the adjuster did not inspect the radio until weeks after the initial incident. Any traces of moisture would not have been present after that time. Secondly, the adjuster performed a visual inspection of the vehicle at my place of employment, in the parking lot. He could not ever have made a determination of the reason for the failure without dismantling the unit.The "writer" never offered to replace the radio. He merely stated he found similar units on line for "to hundred bucks", which he claimed was appropriate "given the age and condition it was in". Yes, I would not accept anything without some reassurance the unit would be functional for more than a few days, as I was in the process of selling the vehicleI was willing to accept a radio less expensive than the dollar estimate for the factory unit, provided I had any kind of reassurance. The "writer" spent more time telling me how he researched that particular model of radio, and that it was prone to failure, etc., of which I could not substantiate. The delay in repair of the radio cost me several potential buyers, and ultimately cost me several hundred dollars, over an above the cost of the "routine cleaning and shampooing" by the "writer".Ultimately, the "writer" accepts no responsibility for any damage to my vehicle while in HIS possession, has asserted that I was dishonest in my claim the radio was functional when I brought the vehicle to his business, the vehicle was in poor condition and the radio was notorious for failure, and failed to live up to his verbal assurances throughout the process that he would "make it right". His claim that he observed the conditions inside the vehicle (damp and foggy) throughout his years in the auto detailing industry, and to claim that it was impossible that those conditions would have caused the failure was arrogant and narrow minded. Just because it has not happened does not mean it could not happen.What is truly disheartening is that, as a business owner, the "writer" did not even attempt to offer any kind of compensation, after the insurance company made their denial of claim. He stood firmly on the grounds of "it wasn't my fault" and his only response was "sorry". He showed no concern for the loss of a customer, which, if he had been more respectful, we would most likely brought other vehicles to his business. His attitude throughout this process was a steadfast denial of any responsibility, even though we entrusted our vehicle to him, with the expectation it would be returned to us in, at least, better condition than when it arrived. If you look at the flyer the "writer" included with his response, you will see a "Satisfaction Guaranteed" item on it. I believe it is safe to say I am not satisfied with my treatment by this business owner, and if the "writer" is unwilling to reimburse me for the cost of the radio, then I feel it is only fair for him to refund my payment of $pursuant to his satisfaction guarantee claim on the flyer. Failure to do so, in my opinion constitutes advertising.If the "writer" accepts this counter offer, I will feel this matter as resolved and will not pursue any other avenues for resolution
Regards,
*** ***

December 10,2017Dear *** ***,At your request, I am responding to the complaint identified as #***On November 9, 2017, Reed's Car Wash & Wax Increceived a request to complete a full interior-only detail on a customer's vehicleA full interior cleaning includes clean and vacuum, carpet shampooing, and leather conditioningThe vehicle was equipped with a backup camera that automatically turns on when the vehicle is placed in reverse gearThe location of our business's garage is forward of the driveway in which the vehicle was parked by the customerFrom the location where the customer dropped off the vehicle, it was pulled forward into the garage to complete the serviceFor this reason, it is not known by this writer if the backup camera was working prior to the interior cleaningWhen the service was complete and satisfactory, the vehicle was backed out of the garage and parked in the driveway for pickupThis writer did not observe the backup camera working when backing the vehicle out of the garage into the driveway, either.After the customer returned home with his vehicle, he contacted this writer to note that the display on the backup camera/radio was not workingThis writer, having not observed a working display unit prior to or after the service, recommended that the owner consult both his owner's manual and the manufacturer for diagnosis and possible repairThe manufacturer reported that there was no way to determine why, or more importantly when, the unit's display had failed and recommended replacing the unitThis writer submitted a claim to the business's insurance companyUpon inspection, the insurance adjuster notified the owner of the vehicle that insured was not responsible for the failure of the display unitThe owner of the vehicle claims that the moisture inside the vehicle after the completion of the service caused the display unit to failAs is to be expected, the interior of a vehicle is damp and foggy after carpets and floor mats are shampooedWhen weather permits, vehicle windows are cracked after cleaning to allow the interior to dryUnfortunately, weather did not permit this practice that dayRegardless of the weather that day, the level of moisture inside the vehicle after the completion of service was for having just been shampooed, and has been observed by this writer as such for the last years of operating a business in the auto-detailing industry.The customer presented this writer with an estimate to replace the display unit with a refurbished unit for over $2300- This writer located a refurbished unit for less than half this cost, which seemed more appropriate given the age of the vehicle and the condition it was in when it arrived for serviceThe customer did not find this compromise satisfactory at the time due to lack of warranty on the replacementHaving since received a statement from the insurance adjuster which stated that [he] "could not physically see signs of moisture in radio", having been told that the manufacturer could not determine that moisture caused the unit to fail, and having never observed this unit working prior to or after service, this writer feels that the unit's failure was not caused by routine cleaning and shampooing of the vehicle.Respectfully,Daniel R

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Address: 758 Fairfield Church Road, Montoursville, Pennsylvania, United States, 17754

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