Reed's Jewelers

Bought a Michael Kors Access watch as new, but received a open damaged box that was missing the outer box too Sold used watch as new.Ordered onlineOrder date 12/21/Order# [redacted] , Michael Kors Access Watch MKT5036.Paid via Paypal $

This store sold my husband a ring that was mispricedWhen I took the ring back to be sized they refused to return ring or sale for the price marked My husband purchased a bridal set on 10/as a gift for meHe spent a lot of time and effort on picking out the perfect ringOn Tuesday 10/I took the ring in to be sizedThe store then called stating that ring was incorrect and that they a put the wrong price tag on ring and that they would not return this ringInformed store that husband had purchased ring and that they could not do thatThe store clerk then informed me that he could sale me the ring for the correct priceInformed store clerk that this was not my fault and I wanted my ring backStore is refusing to sell me the ring for the price it was listed that my husband purchased ring forStore clerk then states that he could show me some different rings which I am not happy with due to my husbands extensive thought that he put into this giftStore manager then called

Watch dropped off to have battery replaced; watch damaged beyond repair; I was told that I HAD to accept the substitute watch he chose as only option Vintage Helbros stainless steel diving watch with screw back, covered under Reed's Lifetime Battery Replacement warranty and in good condition other than the battery was dropped off 3/16/at Reed's Lynnhaven, Virginia BeachSalesman determined the watch's value at $after checking for comparables on-line at my suggestionEstimated battery replacement at weeks because it would be sent out; I was never called backI called 5/to determine statusUnable to locate watch; no other information Various calls ongoing through end of May with several employees Store called me late May saying watch was at store ready for p/uArrived to see that a different watch of the same obscure maker had been substituted without my knowledge or consent; told salesperson I would not accept that watchI called [redacted] , Director of Store Op

I purchased several items and needed to return pieces of jewelry after a repeat order off the website was sent twice I couldn't even log into the site find out how to reach the company and drove out to a location that wasn't even a local store Ultimately I found where they were sending the email notifications and when I finally got in touch with someone they were not helpful at all The package had no return info in it and neither did the email The package came late and the company claims if you didn't send it back in days you couldn't get your money back They claimed days for the return but the was no tracking of the package to show the date it was delivered This company is a total scam
Product_Or_Service: bought jewelry
Order_Number: XXXXXXXX

I placed an order online with Reeds Jewelers using one of my bank cardsThe next day I received an email from Reeds addressed to the name of the person who was supposed to be the recipient of my giftReeds said that it had cancelled my order because my card did not pass *** security check although my card had been chargedI called Reeds and told the rep that they had probably confused the name of the shipping address with the name of the billing addressShe was extremely uncooperative and continued to repeat that my card was not goodThen she tried to place an order by phone and told me that my bank card was declined three timesI called my bank which confirmed that my card had been charged correctly the first time I had placed the order online and also explained that my card had been declined in the phone orders because the Reeds representative had repeatedly entered the wrong security codeI also received an email from Reeds indicating that my card had not passed *** Reeds security check and therefore my order could not be fulfilledI had to send several emails and make several phone calls to finally have my money refundedThe Reeds company was insulting, unable to fulfill my order, and basically had taken my money while claiming that my card was not goodThey should not be allowed to stay in business if they misuse customers' credit cards

Bought a Michael Kors Access watch as new, but received a open damaged box that was missing the outer box too
Sold used watch as new.Ordered onlineOrder date 12/21/Order#***, Michael Kors Access Watch MKT5036.Paid via Paypal $

My friend, who lives in the United States, was misinformed about my ring repair costsI sent the ring to her so that it could be repaired by Reeds
On February 4, 2017, I sent this letter to Reeds, via my American friend, *** ***I have not heard back from Reeds yet
To Whom it may concern:
I am writing because I am 100% dissatisfied with your companyI purchased a wedding set in (Nov17), and I have worn the diamond engagement ring from June until nowI, however, did not get married until October 2016, so the wedding band was in the box until just recentlyOn the day that I got married, one of the diamonds in my wedding band fell out
Now, my dilemma is that shortly after I purchased the wedding set, I moved from the United States to the country of Peru (June 2013), to be with my fiancé, therefore I did not obviously keep the servicing of the rings updatedI have not returned to the United States since I left
In December, just before Christmas (12/

Lack of Customer service, incorrect item, lack customer communication, failure to return my attempts at communication
Talked with *** and *** about a custom wedding band to fit with my engagement ringLooked at pictures, discussed at length- just a plain knife edge wedding bandThe day of my wedding came and my mom picked up the band for me.It had two moissanite baguette stones in itWe returned it.I called the store- no apology, but *** said he would send it back to their custom guy and take out the stones and give a refund for the new much less cost of the ringThat was a month agoI have emailed twice, I have called twiceIn the email I asked to see a mock up of the band before they went ahead an made it considering that the first band made was the exact opposite of what was discussed and what was asked forNone of this communication has been returnedAny time I call someone always says the person that I need to talk to isnt there but they will leave a message for them

Watch dropped off to have battery replaced; watch damaged beyond repair; I was told that I HAD to accept the substitute watch he chose as only option
Vintage Helbros stainless steel diving watch with screw back, covered under Reed's Lifetime Battery Replacement warranty and in good condition other than the battery was dropped off 3/16/at Reed's Lynnhaven, Virginia BeachSalesman determined the watch's value at $after checking for comparables on-line at my suggestionEstimated battery replacement at weeks because it would be sent out; I was never called backI called 5/to determine statusUnable to locate watch; no other information Various calls ongoing through end of May with several employees Store called me late May saying watch was at store ready for p/uArrived to see that a different watch of the same obscure maker had been substituted without my knowledge or consent; told salesperson I would not accept that watchI called ***, Director of Store Op

This store sold my husband a ring that was mispricedWhen I took the ring back to be sized they refused to return ring or sale for the price marked
My husband purchased a bridal set on 10/as a gift for meHe spent a lot of time and effort on picking out the perfect ringOn Tuesday 10/I took the ring in to be sizedThe store then called stating that ring was incorrect and that they a put the wrong price tag on ring and that they would not return this ringInformed store that husband had purchased ring and that they could not do thatThe store clerk then informed me that he could sale me the ring for the correct priceInformed store clerk that this was not my fault and I wanted my ring backStore is refusing to sell me the ring for the price it was listed that my husband purchased ring forStore clerk then states that he could show me some different rings which I am not happy with due to my husbands extensive thought that he put into this giftStore manager then called

Reeds Jewelers is a rip offI took my diamond wedding ring in to be repaired because one of my diamond had fell outThey charged me $to fix it and replace the diamondIt has been two years and the same diamond fell out again I took my ring back to reeds thinking they would replace my diamond without charging me again since it was the same diamond that feel outThe manager just called me and told me that it would cost me $to replace the diamond and proceeded to tell me that two of my other diamonds were chipped and that's what caused the diamond to fall outI said well if that's the case why didn't they fix the other diamonds when they replace the diamond the first timeNeedless to say I checked my diamond really well before I dropped it off and I didn't see no chipsI am so upset over this ordeal

I recieved a gold ring for Christmas from my son *** and was told I could get a one time free sizingI took the ring in for the free sizing and was told he was correct on the resizingAt the time I was there I took out a life time warrantyWhen the ring was resized I decided not to keep the warranty at which time I was told that the sizing would cost me $I told them the first sizing was freeNever the less they charged me anyway
Product_Or_Service: Ring

This happened at a Charlotte, NC locationHowever It would not let me file a complaint for the Pineville This is about repair & warranty issues
In May of my wife and I purchased an engagement ring and wedding bandsWe had no issues at all in fact through the years we have purchased several other lower value jewelry items from ReedsOn June 24th we took advantage of your buyback and upgrade dealAfter buying back her ring the new rings final price was $plus the $for the year warrantyIn May of we decided to purchase a curved diamond band for my wife's birthdayAt that time we were told they no longer have the year warranty only the life time warranty so we purchased that warranty and had the rings sent off for soldering, plating and ploisishingAt that time I was told by the salesman he would give me a call when it was complete 2-weeksIt came back great!! We repaid $for the life time warranty on the main ringSo here is where the

Placed order on reeds.com 12/27/at 7:24am I received a confirmation email and at 11:50am on 12/I checked order status and showed cancelled
12/27/I went onto reeds.com as I received an email stating there was an additional sale and I was shopping*** and *** bracelets There were some coming up at a $dollar amount so purchased the bracelets at $ I received a confirmation stating the total price was $and it also showed this under my order status on reeds.com At 11:50am on 12/17/I looked under my order status and it said cancelled I haven't received an email and/or phone call from Reeds stating they were cancelling my order I would assume that if the website had an error and those bracelets shouldn't have been priced at $then someone from management would have called me and apologized and would have figured something out to make the customer happy I think it's horrible that reeds just cancelled the order and that's it If the website had an issue i

Stop selling fake *** and Ani bracelets
I purchased two *** and Ani bracelets from Reed Jewelers online on Friday December 1, with two day shipping via Shop RunnerThey arrived looking fake and out of shapeI trying calling customer service no answer and emailing no responseThe charms for the bracelets look damaged and fakeImagine a penny that has overlay metal on top of the penny without clear shape and definition on the edgesI checked the paperwork with the product and they did not add return labels and the receipt stated that they charge $for returnsThis is totally unacceptable especially if they send defective product

Told us he needed to run our credit even though we were paying cash, opened up a credit card in my name without me knowing
A few weeks ago my fiance and I ended up at Reeds Jewelers in Cary in search for his wedding ringWe were greeted by Sales consultant,*** ***, and he helped us pick put a ringWe were paying for the ring up front and when we went to check out he began to ask for things like my social security numberI told him that we were paying cash and didnt want our credit ran but he told us that every customer had to have our credit ranI had never bought anything from a jewelry store and I admit that I was naive to the process so I let him run my credit thinking this was routineThis made me nervous and when I got home I called another Reeds Jeweler to ask about their process with cash purchases and they stated that credit does not need to be ran with cash purchasesIn addition to the ran credit I received a credit card in the mail a few days later, one I had n

Poor sales & servicePoor customer care
I purchased my wife's ring and had stones changed to the arranging of her liking at an extra costTo make a "wrap" for this ring I went in store and purchased what I thought and was told was a matching bandIt was then sent off for the stones to be changedI later received a call advising that the band was incorrect and that the band I needed was specially orderedI understood this would take additional timeThe band was in several weeks agoMy wife brought in her band and ring to have all of them soldered together and sizedThis was prior to Thanksgiving of We were told that this would be completed by 11/28/To date, we still do not have the ringsWe have called repeatedly to the store and customer service and have been told the same thingA few more days, a week, etcThe lack of professionalism is atrociousI cannot even use a local jeweler for even the simple things for fear of voiding a warranty

dropped of a watch for warranty repairing 10-10-and was told would have back on nov,and didn't hear anything, called several times and was moved around store personnel and was told would have on nov 25, and now they have no idea when I should get watch back and watch was only days old when fell apart ive made several calls and still no word on watch to this day 11-29-the response is always we are waiting back from manufacturer
Product_Or_Service: tag watch
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