Initial Business Response / [redacted] (1000, 6, 2015/08/11) */ [redacted] See Attached [redacted] Company provided letter of explanation and refund Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have received a refund for the charges that we never agreed toHowever I expected an apology on their part for making us go thru the whole incident when they should have handle it differentThe day I arrive at the store to talk to the fornt desk person he kept on telling me what you are saying is not true I dont believe that is what happened and then he added maybe you didnt understoodThey should treat all clients with respect and notify people in advance of the cahrges let the cleint decide if they want to spend the money or notDo Business in a profesional manner
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ [redacted] See Attached [redacted] Dear Mr [redacted] We are sorry your experience at Reed's was not satisfactory When equipment is checked in, our counter person cannot give an exact cost of repairThat is why we take a depositThe deposit helps cover the cost of a technician finding the problemIn your case, the technician checked the ignition system for spark and compressionThey were found to be good so he injected fuel directly into the engine and when it started and he could keep it running, he determined the problem had to be in the carburetorYou brought your mower to us in the springIn many cases the mowers that are brought in in the spring have fuel that is old and can be most of the problem (see attached)We do not have a way to test the fuel quality, so we dispose of itMost fuel tanks on lawn mowers hold less than a quart, so the cost at today's price is less than a dollarOur shop rate is $per hourIt is far more cost effective to replace the fuel with known fresh fuel than to spend time looking and have that be a part of the problemYou said your carburetor looked clean, but to meet today's emission requirements, carburetors contain many small passages that, when become blocked, can stop an engine from starting or staying running once started When you dropped off your mower, you were told that the deposit was to help defray the cost of determining the exact cause of the problem with your mower and if your mower was repaired, the deposit would be deducted from the cost of the repairThe deposit slip you signed stated that the deposit was not refundable unless your equipment was repairedIt is also posted on a sign on the wall and on the slip you signed that equipment is returned disassembledThere is no reason to put it back together if you need to take it apart again to fix it The gaskets you received back were the ones off of your engineWe use OEM partsGaskets that are on an engine that runs more than one or two hours become fused, from the heat, with the surfaces they are compressed betweenWhen removing a carburetor from an engine that has ran for two years, it is common for them to look used We will refund your deposit but we stand by our serviceWe do not lie to, or steal from our customers Reed' ales and Service
Initial Business Response /* (1000, 6, 2015/08/11) */
*** See Attached ***
Company provided letter of explanation and refund
Initial Consumer Rebuttal /* (2000, 8, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received a refund for the
charges that we never agreed toHowever I expected an apology on their part for making us go thru the whole incident when they should have handle it differentThe day I arrive at the store to talk to the fornt desk person he kept on telling me what you are saying is not true I dont believe that is what happened and then he added maybe you didnt understoodThey should treat all clients with respect and notify people in advance of the cahrges let the cleint decide if they want to spend the money or notDo Business in a profesional manner
Initial Business Response /* (1000, 5, 2015/05/26) */
*** See Attached ***
Dear Mr***
We are sorry your experience at Reed's was not satisfactory
When equipment is checked in, our counter person cannot give an exact cost of repairThat is why we take a depositThe deposit helps
cover the cost of a technician finding the problemIn your case, the technician checked the ignition system for spark and compressionThey were found to be good so he injected fuel directly into the engine and when it started and he could keep it running, he determined the problem had to be in the carburetorYou brought your mower to us in the springIn many cases the mowers that are brought in in the spring have fuel that is old and can be most of the problem (see attached)We do not have a way to test the fuel quality, so we dispose of itMost fuel tanks on lawn mowers hold less than a quart, so the cost at today's price is less than a dollarOur shop rate is $per hourIt is far more cost effective to replace the fuel with known fresh fuel than to spend time looking and have that be a part of the problemYou said your carburetor looked clean, but to meet today's emission requirements, carburetors contain many small passages that, when become blocked, can stop an engine from starting or staying running once started
When you dropped off your mower, you were told that the deposit was to help defray the cost of determining the exact cause of the problem with your mower and if your mower was repaired, the deposit would be deducted from the cost of the repairThe deposit slip you signed stated that the deposit was not refundable unless your equipment was repairedIt is also posted on a sign on the wall and on the slip you signed that equipment is returned disassembledThere is no reason to put it back together if you need to take it apart again to fix it
The gaskets you received back were the ones off of your engineWe use OEM partsGaskets that are on an engine that runs more than one or two hours become fused, from the heat, with the surfaces they are compressed betweenWhen removing a carburetor from an engine that has ran for two years, it is common for them to look used
We will refund your deposit but we stand by our serviceWe do not lie to, or steal from our customers
Reed' ales and Service
Initial Business Response / [redacted] (1000, 6, 2015/08/11) */ [redacted] See Attached [redacted] Company provided letter of explanation and refund Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have received a refund for the charges that we never agreed toHowever I expected an apology on their part for making us go thru the whole incident when they should have handle it differentThe day I arrive at the store to talk to the fornt desk person he kept on telling me what you are saying is not true I dont believe that is what happened and then he added maybe you didnt understoodThey should treat all clients with respect and notify people in advance of the cahrges let the cleint decide if they want to spend the money or notDo Business in a profesional manner
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ [redacted] See Attached [redacted] Dear Mr [redacted] We are sorry your experience at Reed's was not satisfactory When equipment is checked in, our counter person cannot give an exact cost of repairThat is why we take a depositThe deposit helps cover the cost of a technician finding the problemIn your case, the technician checked the ignition system for spark and compressionThey were found to be good so he injected fuel directly into the engine and when it started and he could keep it running, he determined the problem had to be in the carburetorYou brought your mower to us in the springIn many cases the mowers that are brought in in the spring have fuel that is old and can be most of the problem (see attached)We do not have a way to test the fuel quality, so we dispose of itMost fuel tanks on lawn mowers hold less than a quart, so the cost at today's price is less than a dollarOur shop rate is $per hourIt is far more cost effective to replace the fuel with known fresh fuel than to spend time looking and have that be a part of the problemYou said your carburetor looked clean, but to meet today's emission requirements, carburetors contain many small passages that, when become blocked, can stop an engine from starting or staying running once started When you dropped off your mower, you were told that the deposit was to help defray the cost of determining the exact cause of the problem with your mower and if your mower was repaired, the deposit would be deducted from the cost of the repairThe deposit slip you signed stated that the deposit was not refundable unless your equipment was repairedIt is also posted on a sign on the wall and on the slip you signed that equipment is returned disassembledThere is no reason to put it back together if you need to take it apart again to fix it The gaskets you received back were the ones off of your engineWe use OEM partsGaskets that are on an engine that runs more than one or two hours become fused, from the heat, with the surfaces they are compressed betweenWhen removing a carburetor from an engine that has ran for two years, it is common for them to look used We will refund your deposit but we stand by our serviceWe do not lie to, or steal from our customers Reed' ales and Service
Initial Business Response /* (1000, 6, 2015/08/11) */
*** See Attached ***
Company provided letter of explanation and refund
Initial Consumer Rebuttal /* (2000, 8, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received a refund for the
charges that we never agreed toHowever I expected an apology on their part for making us go thru the whole incident when they should have handle it differentThe day I arrive at the store to talk to the fornt desk person he kept on telling me what you are saying is not true I dont believe that is what happened and then he added maybe you didnt understoodThey should treat all clients with respect and notify people in advance of the cahrges let the cleint decide if they want to spend the money or notDo Business in a profesional manner
Initial Business Response /* (1000, 5, 2015/05/26) */
*** See Attached ***
Dear Mr***
We are sorry your experience at Reed's was not satisfactory
When equipment is checked in, our counter person cannot give an exact cost of repairThat is why we take a depositThe deposit helps
cover the cost of a technician finding the problemIn your case, the technician checked the ignition system for spark and compressionThey were found to be good so he injected fuel directly into the engine and when it started and he could keep it running, he determined the problem had to be in the carburetorYou brought your mower to us in the springIn many cases the mowers that are brought in in the spring have fuel that is old and can be most of the problem (see attached)We do not have a way to test the fuel quality, so we dispose of itMost fuel tanks on lawn mowers hold less than a quart, so the cost at today's price is less than a dollarOur shop rate is $per hourIt is far more cost effective to replace the fuel with known fresh fuel than to spend time looking and have that be a part of the problemYou said your carburetor looked clean, but to meet today's emission requirements, carburetors contain many small passages that, when become blocked, can stop an engine from starting or staying running once started
When you dropped off your mower, you were told that the deposit was to help defray the cost of determining the exact cause of the problem with your mower and if your mower was repaired, the deposit would be deducted from the cost of the repairThe deposit slip you signed stated that the deposit was not refundable unless your equipment was repairedIt is also posted on a sign on the wall and on the slip you signed that equipment is returned disassembledThere is no reason to put it back together if you need to take it apart again to fix it
The gaskets you received back were the ones off of your engineWe use OEM partsGaskets that are on an engine that runs more than one or two hours become fused, from the heat, with the surfaces they are compressed betweenWhen removing a carburetor from an engine that has ran for two years, it is common for them to look used
We will refund your deposit but we stand by our serviceWe do not lie to, or steal from our customers
Reed' ales and Service