Reed's Trailers

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Contact Name and Title: Brandi ***, Owner Contact Phone: Contact Email: [redacted] @yahoo.com My name is Brandi ***, and I am the owner of Balee ImagesI am a wedding and family photographerYou can see my work at www.baleeimages.comI have been in the photography business for nearly yearsThis dispute arises out of a contract between Balee Images and the Complainant In summary, the Complainant is seeking a refund of the entire contract amount of $2,The April 10, contract clearly provides that any cancellation within weeks of the wedding date will require payment in fullThis wedding was planned for June 20, On June 9, 2015, less than two weeks before the wedding, the Complainant and the Complainant's fiancé both canceled the contract in writing, in separate emails to meThe Complainant was clearly in violation of the contract by cancelling my services less than two weeks prior to the weddingTherefore, Balee Images will not offer a refund in any amount to the Complainant Furthermore, before the cancellation was provided by the Complainant, I was gracious in accepting late payment twice without charging her a late fee, was patient with her delayed communication, and offered alternative solutions when she told me days before the wedding that she was moving out and not marrying her fiancé Even after the Complainant sent cancellation of my services, I offered to: provide the services stated in the contract of April 10, 2014; to rewrite the contract; to extend to her a Bridal Portrait Session the day of her wedding or on another mutually agreeable date with print credit; to extend to her an extended Family Session with print credit Documentation of these details can and will be provided upon request OFFER: Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/07/06) */ There was never a agreed upon contract with me *** Ms [redacted] provided me with a draft contract which contained inaccurate and missing information Ms [redacted] told me that we she would provide me with a contract at a later date The contract the Ms [redacted] provided to me had terms that were inacceptable I never signed a contract with Ms [redacted] or Balee Images Since there was no contract and Ms [redacted] provided no service to me, I am entitle to a full refund Ms [redacted] has not presented a satisfactory resolution Final Business Response / [redacted] (4000, 15, 2015/07/06) */ Contact Name and Title: Brandi ***, Owner The complainant did sign a contract on April 10, A signed copy of this contract can be provided upon requestThe complainant and her fiancé submitted written cancellation via email on June 9, 2015, days before the date of serviceAs stated in the signed contract, any cancellation within weeks of the date of service requires payment in fullA copy of this cancellation email can be provided upon request OFFER: Three offers were submitted in writing to the complainant on June 12, A copy of these offers is available upon requestNo further offers are available Final Consumer Response / [redacted] (4200, 19, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company has not offered a refund of the amount due for lack of services performed

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: Brandi ***, Owner
Contact Phone:
Contact Email: ***@yahoo.com
My name is Brandi ***, and I am the owner of Balee ImagesI am a wedding and family photographerYou can see my work at
www.baleeimages.comI have been in the photography business for nearly yearsThis dispute arises out of a contract between Balee Images and the Complainant
In summary, the Complainant is seeking a refund of the entire contract amount of $2,The April 10, contract clearly provides that any cancellation within weeks of the wedding date will require payment in fullThis wedding was planned for June 20, On June 9, 2015, less than two weeks before the wedding, the Complainant and the Complainant's fiancé both canceled the contract in writing, in separate emails to meThe Complainant was clearly in violation of the contract by cancelling my services less than two weeks prior to the weddingTherefore, Balee Images will not offer a refund in any amount to the Complainant
Furthermore, before the cancellation was provided by the Complainant, I was gracious in accepting late payment twice without charging her a late fee, was patient with her delayed communication, and offered alternative solutions when she told me days before the wedding that she was moving out and not marrying her fiancé
Even after the Complainant sent cancellation of my services, I offered to: provide the services stated in the contract of April 10, 2014; to rewrite the contract; to extend to her a Bridal Portrait Session the day of her wedding or on another mutually agreeable date with print credit; to extend to her an extended Family Session with print credit
Documentation of these details can and will be provided upon request
OFFER:
Initial Consumer Rebuttal /* (3000, 13, 2015/07/06) */
There was never a agreed upon contract with me ***
Ms*** provided me with a draft contract which contained inaccurate and missing information
Ms*** told me that we she would provide me with a contract at a later date
The contract the Ms*** provided to me had terms that were inacceptable
I never signed a contract with Ms*** or Balee Images
Since there was no contract and Ms*** provided no service to me, I am entitle to a full refund
Ms*** has not presented a satisfactory resolution
Final Business Response /* (4000, 15, 2015/07/06) */
Contact Name and Title: Brandi ***, Owner
The complainant did sign a contract on April 10, A signed copy of this contract can be provided upon requestThe complainant and her fiancé submitted written cancellation via email on June 9, 2015, days before the date of serviceAs stated in the signed contract, any cancellation within weeks of the date of service requires payment in fullA copy of this cancellation email can be provided upon request
OFFER:
Three offers were submitted in writing to the complainant on June 12, A copy of these offers is available upon requestNo further offers are available
Final Consumer Response /* (4200, 19, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company has not offered a refund of the amount due for lack of services performed