Initial Business Response / [redacted] (1000, 14, 2017/02/20) */ Contact Name and Title: [redacted] ***, owner Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @aol.com Mrs [redacted] and plumber [redacted] had communiction problemsWhen Mrs [redacted] originally called [redacted] she described the plumbing problem incorrectlyPer Mrs [redacted] 's wish [redacted] agreed to fix the copper pipe on a Saturday MorningHe was unsuccessful due to extremely limited working space and the proximity to insulationThe solution was to return later in the week with special compression fittings that would not require using a torch to sweat a new copper fitting to the pipe Obviously there was a communication breakdown Because of this we never expected payment for ***'s time nor did we receive any payment from Mrs [redacted] I am uncertain as to what Mrs [redacted] is seeking from [redacted] & ***'s PlumbingMr [redacted] has been a licensed plumber for many many yearsI have been in business years It is painful to learn that we have not lived up to our customer's expectationsWe can always try harder to be better and more professional Initial Consumer Rebuttal / [redacted] (3000, 16, 2017/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here is attachment of pictures of the burnt PVC that is result from Mr [redacted] workI want you to see this messThank you for agreeing not to pursue the billingI will not be paying you for a bad jobAnother plumber fixed the water leak that Mr [redacted] could not fixThank you for you taking time to resolve matterMrs [redacted]
Initial Business Response / [redacted] (1000, 14, 2017/02/20) */ Contact Name and Title: [redacted] ***, owner Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @aol.com Mrs [redacted] and plumber [redacted] had communiction problemsWhen Mrs [redacted] originally called [redacted] she described the plumbing problem incorrectlyPer Mrs [redacted] 's wish [redacted] agreed to fix the copper pipe on a Saturday MorningHe was unsuccessful due to extremely limited working space and the proximity to insulationThe solution was to return later in the week with special compression fittings that would not require using a torch to sweat a new copper fitting to the pipe Obviously there was a communication breakdown Because of this we never expected payment for ***'s time nor did we receive any payment from Mrs [redacted] I am uncertain as to what Mrs [redacted] is seeking from [redacted] & ***'s PlumbingMr [redacted] has been a licensed plumber for many many yearsI have been in business years It is painful to learn that we have not lived up to our customer's expectationsWe can always try harder to be better and more professional Initial Consumer Rebuttal / [redacted] (3000, 16, 2017/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here is attachment of pictures of the burnt PVC that is result from Mr [redacted] workI want you to see this messThank you for agreeing not to pursue the billingI will not be paying you for a bad jobAnother plumber fixed the water leak that Mr [redacted] could not fixThank you for you taking time to resolve matterMrs [redacted]