Reeds Automotive Enterprises

Reeds Automotive Enterprises is not a reputable towing service The driver, Lloyd, who towed my daughter's vehicle caused further damage to her car by not using the correct towing method necessary for the original disablementWe were advised by the second towing company that Lloyd should have used a wheel lift but instead he choose to strap tow chains to the undercarriage as well as the disabled tire, and drag the car up onto a flat bed which resulted in additional damage to surrounding equipment that was otherwise fine before the tow When I asked him directly who secured the vehicle for transport, he choose to lie and place blame on someone who wasn't even there rather than own up to his actions Additionally, when I asked other workers and the business staff about it no one seemed to know anything about it or even which tow truck he used As an unfortunate result to Reeds Automotive Enterprise's overall negligence, I've had to pay an additional sum to have a second tow company retrieve my car from their yard, and the added costs to repair the damage caused by one of their employees I would strongly advise anyone considering the use of Reeds Automotive Enterprise in Lemont, IL to look elsewhere for a company who actually has integrity and good moral standards

Worst experience of my lifeNever been treated so poorlyThey had my vehicle for a MONTH with no excuse other than "We're busy" They charged me for extra work and parts I knew nothing about and never authorizedI called repeatedly and there was NEVER any mention of needing more work than what was quotedArgued with me at piand changed their story numerous timesWhen asked what their warranty on labor was I was told "I don't knowWe've NEVER been asked that." In years of doing business they've NEVER been asked what their warranty is?? I find that hard to believeRefused to take my credit card then lied about removing the part in questionAll and all I would NEVER EVER recommend doing business with themThey don't know what good business or customer service