Customer ordered 2 reels from a sport show. We shipped what we thought was 2 alike reels. When customer received them, He received one incorrect. We are out of stock of the reels and offered to sell the customer our display model at cost. Customer agreed. Then he called back saying he did not want...
the display afterwards. We said he could return the reel (which we supplied a prepaid return label) and we would attempt to order another at the sport show sale price. If we could, we would ship him one out. Otherwise we would have to refund him for the price of the reel.
I am rejecting this response because:
This is uneasy for me to comprehend, "We said he could return the reel (which we supplied a prepaid return label) and we would attempt to order another at the sport show sale price. If we could, we would ship him one out. Otherwise we would have to refund him for the price of the reel. " I will return the wrong reel; however, I expect to recieve the correct reel this time around and in a timely matter. It is upsetting and frustrating to have purchased something and then recieving the wrong item, and not have it resolve properly.
We do apologize for the sold out item. We attempted to offer Mr. [redacted] an alternative that we did have available. We offered him a $799 Tenpoint Titan Extreme at $299 as well as a $50 gift card. Mr. [redacted] declined the offer. The order was never paid in full. The customer is referring to...
the $1.02 soft charge on his credit card that falls off usually in 1-2 business days; it is part of fraud protection on our website. Again we do apologize for the issue and we do try our best to satisfy each and every customer to the best of our abilities. Below is our Terms of Offers which is located on our website under the Returns & Sale Policies link. Terms of Offers Pricing and Detail Errors. Although we strive at all times to maintain the accuracy of information maintained on this site, including pricing information and product details, occasionally pricing or other information errors may occur. In the event that any product that is available through this site is mistakenly listed at an incorrect price or with other incorrect information, we reserve the right to cancel the order. We will attempt corrections, refunds or provide suggestions when this occurs as soon as possible. Out of Stock Items. Sale items can run out of stock. We will notify you directly if your order cannot be satisfied. Often, due to high sales volume on discounted items, multiple sales can occur as stock runs out. We will do our best to satisfy an order and, sometimes, we can offer alternatives or upgrades if stock runs out of supply.
Initial Business Response /* (1000, 5, 2015/11/10) */
We do apologize, if we can be of any assistance with your firearm please do not hesitate to contact us.
Dan Wesson had a Blem firearm in an unmarked brand new box. Until our customer brought it to our attention we had no idea. As soon as the customer contacted us we reached out to Dan Wesson. They have been in contact with the customer and at no cost to customer, They are making arrangements to send...
out a brand new factory firearm and have the Blem model returned to Dan Wesson.
Customer ordered 2 reels from a sport show. We shipped what we thought was 2 alike reels. When customer received them, He received one incorrect. We are out of stock of the reels and offered to sell the customer our display model at cost. Customer agreed. Then he called back saying he did not want...
the display afterwards. We said he could return the reel (which we supplied a prepaid return label) and we would attempt to order another at the sport show sale price. If we could, we would ship him one out. Otherwise we would have to refund him for the price of the reel.
I am rejecting this response because:
This is uneasy for me to comprehend, "We said he could return the reel (which we supplied a prepaid return label) and we would attempt to order another at the sport show sale price. If we could, we would ship him one out. Otherwise we would have to refund him for the price of the reel. " I will return the wrong reel; however, I expect to recieve the correct reel this time around and in a timely matter. It is upsetting and frustrating to have purchased something and then recieving the wrong item, and not have it resolve properly.
We do apologize for the sold out item. We attempted to offer Mr. [redacted] an alternative that we did have available. We offered him a $799 Tenpoint Titan Extreme at $299 as well as a $50 gift card. Mr. [redacted] declined the offer. The order was never paid in full. The customer is referring to...
the $1.02 soft charge on his credit card that falls off usually in 1-2 business days; it is part of fraud protection on our website. Again we do apologize for the issue and we do try our best to satisfy each and every customer to the best of our abilities. Below is our Terms of Offers which is located on our website under the Returns & Sale Policies link. Terms of Offers Pricing and Detail Errors. Although we strive at all times to maintain the accuracy of information maintained on this site, including pricing information and product details, occasionally pricing or other information errors may occur. In the event that any product that is available through this site is mistakenly listed at an incorrect price or with other incorrect information, we reserve the right to cancel the order. We will attempt corrections, refunds or provide suggestions when this occurs as soon as possible. Out of Stock Items. Sale items can run out of stock. We will notify you directly if your order cannot be satisfied. Often, due to high sales volume on discounted items, multiple sales can occur as stock runs out. We will do our best to satisfy an order and, sometimes, we can offer alternatives or upgrades if stock runs out of supply.
Initial Business Response /* (1000, 5, 2015/11/10) */
We do apologize, if we can be of any assistance with your firearm please do not hesitate to contact us.
Dan Wesson had a Blem firearm in an unmarked brand new box. Until our customer brought it to our attention we had no idea. As soon as the customer contacted us we reached out to Dan Wesson. They have been in contact with the customer and at no cost to customer, They are making arrangements to send...
out a brand new factory firearm and have the Blem model returned to Dan Wesson.