Reeds 'N' Weeds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Aside from tiling, nobody from the GC's company has done any substantial work on the Project since the steel balconies were erected over 5 weeks ago. Our tiles were ordered in October 2014, over 11 months ago, yet the bathrooms are still not completed on account of their tiler working part-time and taking many half days. The tiling was begun over 7 weeks ago. The GC was reimbursed $68,000 in plumbing services but has over $22,000 of appliances (dryers, washers, refrigerators, dishwashers), faucets, toilets, shower heads, spouts and valves at the jobsite for him to install. The GC is not summoning in his forces to complete this portion of work. Last but not least, aside from the tiler, nobody from the GC's team has stepped foot at the jobsite since August **, 2015 despite our contract promising that he would provide a full time highly skilled crew on the jobsite every Monday through Friday 8am-5pm. Despite multiple requests, the GC has neglected to issue a simple Contractor Construction Schedule which is common to the industry. I have no clue when the home build will be completed but it's over 410 days past due and I as the Owner am facing revenue loss and other damages as a result of the GC's lack of progress. The contract stipulates late fee penalties which the GC is liable for but to this day is failing to honor in their entirety with no valid explanation but reporting he never should have agreed to that stipulation. If the GC was to truly honor the contract, the Project would have been finished over a year ago. If he plans to complete the home build it is imperative he fulfill his obligations expeditiously before I am forced to hire another general contractor.  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Mizzi and Brancaccio have been in business for 42 years, upholding an unwavering, outstanding reputation with no prior complaints to the Revdex.com. The General Contractors have expressed many concerns to the Owners throughout the duration of the job in an effort to finish their...

two-family home. Unfortunately, from the beginning of the project we have had many disagreements with the owners. As a result, we have been stripped of the essential responsibilities that we were hired for: the building process. When we were hired as GC, we made it clear that an integral part of our job is to hire all sub-contractors, purchase all materials, and take control of the building process from start to finish in order to complete the job in a timely manner. We take this very seriously. Despite this, the owners appointed a close personal friend as construction manager. They have restricted us from purchasing materials, and hiring sub contractors. Like most people, the owners lack the fundamental knowledge of the construction field, which is why general contractors exist. We were hired for our expertise in the field.The materials they insist on purchasing on their own are continually insufficient making deadlines impossible to meet. We have repeatedly explained to the Owners that their untimely decision making, and lack of knowledge while buying materials and hiring sub contractors has continually put us behind schedule. To make matters worse, there has been a serious lack of communication w here these matters are concerned. Our control of the building process has been compromised. From the beginning of the project issues have arisen which has delayed the progress of construction due to owners and owner-employed sub-contractors. Before the foundation was to be dug, there was shoring that needed to be completed to keep the neighbors house upright. After the owners paid $20,000 for an independent company to come in and shore up the site, we quickly realized it was done incorrectly. Upon seeing this we responded proactively, by ripping out all of the incorrect work and fixing it on our own without any compensation. This was the first of many owner induced delays. After the shoring was properly done, excavation commenced. While digging it became apparent that the prior owners demolished and buried a home on site. There were obvious extra costs to our excavator to remove a demolished house. The owners decided to directly pay the excavator without the knowledge of the GC. Once these issues were resolved the project moved swiftly ahead as planned; until issue s arose after we had ordered the windows as per plan to be told by the owners they were making a change to the color and style of the windows. The home was framed and ready for HVAC and electrical contractors to start. We had already hired subs that were ready to start working immediately. However, the owners decided to bid out the project for these contracts on their own. To date we are still patching sheet rock due to oversights made by the Electrician and HVAC subcontractors hired by the owners at our own expense. Had we had full control of the project, as is the purpose of hiring a GC, these problems and delays would not have taken place. We put forward plans to do the brick in August 2014. As per the previously approved plan, the brick mason was waiting to start work in August 2014. Disclosing no valid reasons, the owners emailed us requesting that no brick or any other form of work, be done in August 2014. For a month, it was impossible to communicate with the Owners, as they left the country owing us a large sum of money without any notification. We responded to the owners via email had the brick not started in August 2014, there would be a big delay. Our brick mason, fearing lost wages started another project, and was able to resume November 2014. We received another email from the homeowners that, once again, they wanted no work to be done in the winter. In totality, we were told not to work in August or during the winter months.The warm month of August is the best time to complete the exterior. Many other aspects of the build were put off due to these inexplicable_requests. The project was frequently de layed at the Owners request, making it impossible to coordinate for the GC. A retaining wall was formed and ready to be built as per plan 4' 6" off the corner of the house, which would allow for all the exterior work such as sidewalk, front stoop, and driveway to fall in to place. As this wall was formed the owners came on site and decided they did not want the wall in that specified location. As of today (August *, 2015) there has been no decision on a location for the retaining wall; thus making the previously stated projects impossible to complete. Most recently, the home is in the final stages. Owner supplied Oak floors were installed, and remain incomplete as measurements were done incorrectly leading to lack of flooring material. In addition, there was a six-week waiting period to have the floor delivered to the job site. As far as the tile man hired by us leaving the job: the owner states it was due to "GC not reimbursing him." These claims are completely fabricated. Our tile contractor felt he had no option but to leave the site after being verbally abused by the owners. Among other things calling him "unprofessional" for no apparent reason, which was documented in an email to our office. After pleading with our tile contractor, we were able to convince him to finish the job. There have been no issues with his craftsmanship from the owners and he is currently working on multiple baths at once while waiting for more tile to arrive. Addressing claims of "threatening bankruptcy, engaging in extortion, and having bogus applications for payments." These claims are simply false. We are reputable, successful and above all professional. We have been in business for 42 years, with no visions of bankruptcy. Our company has never been in this kind of situation. Everyday we send our employees to the site to work even though we are owed outstanding balances. Though the Owners refuse to pay and hold up their end of the contract we continue to move along as efficiently as possible. We are calmly working with the Owners as best as possible to resolve any issue and rebuild our professional relationship. It is deplorable that such false, vicious and unfounded claims can be made unjustifiably against our company.

We have reached out to Mr. [redacted] and scheduled an appointment to resolve the concerns Mr. [redacted]  has with Atlas Glen-mor.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Owners have documentation to prove GC set up the shoring company and instructed Owners to pay shoring company directly. Owners have documentation proving GC knew of previous home demolition and instructed Owners to pay exc avators directly. The GC has illegitimately been working on the Project without proper licenses since November  2014 as DOB records prove. The GC has no valid permits on the jobsite since 08/**/15. The GC built the home wrong and inconsistent with architectural specs. The GC must make amends with Owners or further action will be taken.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Mr. [redacted]:   Please accept our sincerest apology for the recent interruption of heat to your home.  Have confidence that we will do everything within our power to ensure that this inconvenient situation does not happen again.    For your inconvenience, I have issued a...

concession on your account as a small token of our appreciation for your patience in this matter. Should you have any questions please feel free to call us at [redacted]. We appreciate your business and we thank you for your continued patronage.      [redacted] Atlas Glen-mor Customer Service Manager

We are in receipt with Ms [redacted] concern and have been in touch with Ms. [redacted].  Ms. [redacted] reviewing her options and we will continue to work with her.

We are in receipt of the concern Ms. [redacted] has regarding the early termination fee.  We explained to Ms [redacted] the acceptance of the plan and that a confirmation letter was mailed.  After speaking to Ms [redacted] we have come to an agreement and resolved this...

complaint.  We hope that Ms. [redacted] will consider Atlas Glen-mor in the future.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
** [redacted]

WE are in receipt of Mr. [redacted] complaint.  We tried to reach out to Mr. [redacted] and was unsuccessful. Mr. [redacted] signed up as a customer in June 2017 on automatic delivery.  We delivered to him previously and service him.  We did not receipt any notification that Mr. [redacted]...

cancelled his automatic deliveries.  As a consideration we have adjusted the delivery for Mr. [redacted] in hopes he comes back to us as a customer.  We feel this complaint is resolved.