Reedsburg Utility Commision

“ [redacted] called in wanting to cancel internet I asked him the reason since he was just installed on Friday and his reason was:The tech came out and install his internet The young guy that was there at the install told [redacted] that they were going to go and buy a different router because they are gamersWell they went and bought a router and couldn't get the internet hooked up to it all weekend He tired calling us Friday afternoon and over the weekend but of course we were closed I told him that if he would have hit option it would have transferred him to our 24/help desk and they could have dispatched a techSo with not having internet all weekend, they had no choice but to stay with CharterI told him that he will still be charged for month of service and the $install feeHe was not happy with that and hung up on me.” I have attached a scan of the Service Order for this service On the bottom of the second page the customer signed the sheet acknowledging there is a one month minimum charge if they disconnect within the first days, that the work was completed, and that they approved the charges (i.e$Service Charge)Our service was working The Customer declined our router and opted to install their own It was the customer owned equipment that was not working We have a Technician on-call 24/available to dispatch through our 24/Helpdesk A request for dispatch was not received A refund is not applicableIf the customer wants to sign back up for service by June 15, and agrees to a month agreement (early termination fees apply), we will apply the charge for the month of service towards the reconnected service and will waive the reconnect fee The customer can call 608-768-and ask for Julie to set this up and schedule the reconnectionThank you, [redacted] General ManagerReedsburg Utility CommissionP.OBox 230, Utility Ct.Reedsburg, WI 53959Office: 608.768.1000www.reedsburgutility.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In all, reedsburg utility is not showing any want to work on an agreementI had to pick up another provider because reedsburg utilities service did not work as told it wouldI will not accept their terms
Regards,
*** ***

“[redacted] called in wanting to cancel internet.  I asked him the reason since he was just installed on Friday and his reason was:The tech came out and install his internet.  The young guy that was there at the install told [redacted] that they were going to go and buy a different router...

because they are gamers. Well they went and bought a router and couldn't get the internet hooked up to it all weekend.  He tired calling us Friday afternoon and over the weekend but of course we were closed.  I told him that if he would have hit option 2 it would have transferred him to our 24/7 help desk and they could have dispatched a tech. So with not having internet all weekend, they had no choice but to stay with Charter. I told him that he will still be charged for 1 month of service and the $65.00 install fee. He was not happy with that and hung up on me.” I have attached a scan of the Service Order for this service.  On the bottom of the second page the customer signed the sheet acknowledging there is a one month minimum charge if they disconnect within the first 30 days, that the work was completed, and that they approved the charges (i.e. $65 Service Charge). Our service was working.  The Customer declined our router and opted to install their own.  It was the customer owned equipment that was not working.  We have a Technician on-call 24/7 available to dispatch through our 24/7 Helpdesk.  A request for dispatch was not received.  A refund is not applicable. If the customer wants to sign back up for service by June 15, 2017 and agrees to a 24 month agreement (early termination fees apply), we will apply the charge for the month of service towards the reconnected service and will waive the reconnect fee.  The customer can call 608-768-1000 and ask for Julie to set this up and schedule the reconnection. Thank you, [redacted]
General ManagerReedsburg Utility CommissionP.O. Box 230, 501 Utility Ct.Reedsburg, WI 53959Office: 608.768.1000www.reedsburgutility.com

The Reedsburg Utility seems to have the residents of Reedsburg in its clutches, with no available alternative for sewer, water, and electric they have the ability to make life very difficult for their customers. I am currently in the process of moving and missed my utility payment, totally my fault. When I got back to my house they had stuck a disconnect notice in the wrong door and I didn't see it until the day they were shutting me off, FYI this is February and I was quite sure the state of Wisconsin had rules about turning off people's utilities in the winter but that's another rant. I owed them $104 past due, they charged me $50 for 'reconnecting' a service that they never actually disconnected. There were two gentlemen in my front yard searching for something to turn off as I was calling to make my payment, however no service was ever disconnected. That's a 50% fee for the small amount I owed them!
This utility has become a tyrant to this community and unfortunately since they're also a monopoly there is little the residents of Reedsburg can do. Beware if you're looking to buy within the city limits, a few miles out of town in any direction can save you the headache of dealing with them.