Reeves Carpet Cleaning LLC

ID # [redacted] - [redacted] Billing issuesCustomer called in on 03/17/and scheduled un-install for 03/22/after due date of 03/18/so system charged the card on file for regular monthly service fee of $Customer scheduled for the equipment to be removed on the 22nd and account was due on the 18thAireBeam went ahead and issued refund back to the card on file in order to show good faith to the customer since he was not aware of our billing policies but payment should stand since customer canceled for after the due dateAireBeam's Policy is there are no partial month refunds or creditsRefund of $was processed back to the card on file and account is closed.Service? CancellationAireBeam customers are not bound by term contractsAireBeam sells service by the monthWhen a customer cancels service, service will continue until the end of the paid for service billing period, unless the customer requests a termination date earlier than the last day of the service billing periodAireBeam does not refund partial service months when service is terminated prior to the end of the service billing period.? ? ?

Complaint ID # *** Customer filed an complaint about contract disputes and the resolution to this customer complaint was AireBeam refunded and returned all monies back to the customer in the total of $and AireBeam waived the day service term since the customer was dissatisfy
about speed issuesRefund was done on 03/03/and a tech was out to collect our equipment on 02/17/I spoke with customer and they did receive the refund and the account has been closed. Regards,Ana S***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

ID # *** *** * *** - *** *** Billing issuesCustomer called in on 03/17/and scheduled un-install for 03/22/after due date of 03/18/so system charged the card on file for regular monthly service fee of $Customer scheduled for the equipment to be removed on the 22nd
and account was due on the 18thAireBeam went ahead and issued refund back to the card on file in order to show good faith to the customer since he was not aware of our billing policies but payment should stand since customer canceled for after the due dateAireBeam's Policy is there are no partial month refunds or creditsRefund of $was processed back to the card on file and account is closed.Service CancellationAireBeam customers are not bound by term contractsAireBeam sells service by the monthWhen a customer cancels service, service will continue until the end of the paid for service billing period, unless the customer requests a termination date earlier than the last day of the service billing periodAireBeam does not refund partial service months when service is terminated prior to the end of the service billing period.