Initial Business Response /* (1000, 5, 2014/05/30) */
Mrs*** order ten upper cabinets door in a oak natural wood finish to try to match existing base cabinets and others two days after the job was done and she paid for the project which she didn't find anything wrong at that timethan
she call to say there is a *** on one of the doors at that time she was told to send a pictures so we can see if we need to come out but again she wants only someone to come to her for a non issue the so called *** is a natural wood *** and part of the wood at this time we can't do anything other than order door for her at her cost
Initial Consumer Rebuttal /* (3000, 7, 2014/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How does Refacing,Pros know if the *** is in the wood unless they look at it?? I was not informed of sending a picture to themI was told by *** that he would come out to look at it several times, but he never showed up or bothered to call meWhy did I have to pay them $1,ooo up front? Usually it paid at the end of the work
Final Business Response /* (4000, 9, 2014/06/11) */
Mrs*** was told to sent a picture so we could see the issue that she is in question about but again she only want someone to come to home to see a natural *** of nature if Mrs *** will sent us a picture like she was asked this would be finished by now we stand behind our product always but we can only do so much and if you do any type of work with material included in the project there is a deposit Mrs *** paid for the project when it was finished and there was nothing wrong then we still are willing to try to work this out with her
Final Consumer Response /* (4200, 11, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you take such price in your product and stand behind your product, you would have been out to look at your product before telling the imperfection *** is in the woodDon't you have to see it first? Again, *** told me two times someone would be out to look at it,but no one was and no one called to tell me eitherIs this the way you treat your customers or just a Senior Citizen women like me? I did not see the imperfection the first time, ignoring me is not standing behind you productYou should come over and take a picture of you own productI was already at your place of business and got no responseTell me again how much you stand behind your productNot too much I would say
Initial Business Response /* (1000, 8, 2014/09/29) */
In Responce> The client Mrs*** had bought the tile, it was already sealed from the factoryWe did our job to install it correctlyThe floor tile she is complaining about had nothing to do with usShe wanted someone to blame for the
bad job someone else didWe only fix it to complete the job and get our money, WE DID NOT BREAK ANY TILEShe paid us in full for the job, and was very happy with the work
Initial Consumer Rebuttal /* (3000, 10, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is unsatisfactory
The tile installer said the reason for the change in tile color was because grout residue remained on the surfaceHe recommended cleaning/wiping off the residue which should restore the original colorIf I had known then that this wasn't the real reason for the tile color change & that the cleaning process wasn't going to work, I would have considered withholding all or partial payment
Five tile experts (with whom I consulted) said that even though the stone tiles may come sealed from the factory, any tile installer, especially with experience, would know that sealing prior to grouting is necessary because they're porous
Our ceramic floor tiles were professionally installed several years agoNONE of the tiles had any cracks or chips prior to Refacing Pros'workRefacing Pros did not want to accept responsibility for the damage THEY caused while on the jobInstead, they are trying to blame the floor installersThough Refacing Pros reluctantly agreed to install three new floor tiles, unfortunately they were not installed properly: they are not level with the floor and need to be redone
Refacing Pros apparently doesn't care about their employee's work enough to return to our home & see for themselves what the problems are(Seeing is believing)
The business response says because we paid in full we were happy with their work, when in fact, we left multiple messages informing them otherwiseAll of these messages were ignored; our calls were never returned
Final Business Response /* (4000, 15, 2014/10/15) */
*** *** Wed, Oct 15, at 10:AM
Reply-To: *** ***
To: *** ***"
In response to complaint
The wall tile was bought by the client, any complaints should be taken by the manufacturer of the tile she bought
We did not do any damage to her floor, any issues should be with the people who originally installed it(They did not install it properly)
The repair work we did on the floor was approved by Mrs.*** and we were paid in full
*** ***
Refacing Pros
Initial Business Response /* (1000, 5, 2014/12/19) */
We had reface her kitchen and added a wine rack which she had overloaded with bottles and fell on the floor
We had responded to her by replacing the damaged wine rack and touch up the granite countertopThe damage to her floor was only
some minor scratches in one small areaWe had our floor cogo out and look at itThey said she did not like the job her flooring co.did in staining the entire house apxsq ftshe hired just weeks beforeShe want the whole floors in the house refinished! We responded that we are only responsible for the area that was damagedWe will not pay to have her whole floor redone
Initial Consumer Rebuttal /* (3000, 7, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our wine rack was not overloaded with wineThe rack holds bottlesThere were bottles in the rackIf the rack could not support bottles, why did they sell me and install that product? The brackets that hold up the rack were not properly supported/finished with screws, as per *** and *** said when they came to look at the damageThey said that double stick, command strips, are used to keep the rack in line and then properly screwed inThey said obviously, ***, the guy who did our cabinet job, did not screw in the wine rackNo screws were in the bracketsThey apologized and then told us that *** was firedReasons why were not disclosed(As a note, *** sent over to our home to take a look at the damage, an employee who confirmed that the wine rack was not supported properly.) While at our home, *** corrected the chip on my counter topBoth *** and *** apologized for the way the wine rack was incorrectly installed, and offered to fix my damaged floors
Speaking of which, my home is square feet, total, upstairs and downstairsThe wine rack is on the first floor, which is approximately square feetThe agreement was to only do the kitchen floors, where the major damage is, dining room, entry way, connecting hall, and family room, which all flow from kitchenRooms that had a "break" in the flooring was not agreed upon to do, which is the office, powder room, and master bedroom(Have no response to us stating that we didnt like our original floor guyDon't understand relevance.)
As per email *** sent me, that is included in original Revdex.com complaint, he sent me a floor guy's contact info and that they were not going to be responsible for the floorThe flooring company, confirmed that Refacing Pros was not going to be responsible for payment after they came out to access the damageI left several messages at Refacing Pros trying to get resolution, but no responseThe only response I received was a text from *** telling me not to contact them since the Revdex.com complaint has been made
Summation: We are not asking for whole house or "3000" sq feet to be doneOnly agreed upon; kitchen, family room, dining room, connecting entry and hallways, approximately XXXX-XXXX sq feet( Disparity could be +/- XXX-XXX sq ft)
Floors were damaged from their incorrectly installed products and they should be responsible for the damage to my floors
They agreed to fix my floors in questionI expect them to keep their word to fix our floors, as they expected payment from us
Thank you
Final Business Response /* (4000, 12, 2015/01/23) */
We had never said we would refinish her kitchen, family room and dining room floorsThe small scratch in the floor was only in front of the cabinet where the wine bottles fellWhat she is asking us to do is refinish all her floors because she did not like the job her flooring guys didUntil she agrees to be reasonable about her complaint we are not going to do any repairs
We had already gone there to replace the wine rack and the countertops, so we had responded to her as soon as it happened and did the repairs in a timely manor
Final Consumer Response /* (3000, 18, 2015/02/03) */
It is truly unfortunate that the Revdex.com could not help our case
Refacing Pros are extremely unprofessional and do not conduct business with any ethics
I am very disappointed that the Revdex.com endorses Refacing Pros
Not sure why this case closed when we had until today, Feb 3rd, which day is not over, to respond
Unbelievable
Initial Business Response /* (1000, 8, 2014/09/29) */
In Responce> The client Mrs*** had bought the tile, it was already sealed from the factoryWe did our job to install it correctlyThe floor tile she is complaining about had nothing to do with usShe wanted someone to blame for
the bad job someone else didWe only fix it to complete the job and get our money, WE DID NOT BREAK ANY TILEShe paid us in full for the job, and was very happy with the work
Initial Consumer Rebuttal /* (3000, 10, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is unsatisfactory
The tile installer said the reason for the change in tile color was because grout residue remained on the surfaceHe recommended cleaning/wiping off the residue which should restore the original colorIf I had known then that this wasn't the real reason for the tile color change & that the cleaning process wasn't going to work, I would have considered withholding all or partial payment
Five tile experts (with whom I consulted) said that even though the stone tiles may come sealed from the factory, any tile installer, especially with experience, would know that sealing prior to grouting is necessary because they're porous
Our ceramic floor tiles were professionally installed several years agoNONE of the tiles had any cracks or chips prior to Refacing Pros'workRefacing Pros did not want to accept responsibility for the damage THEY caused while on the jobInstead, they are trying to blame the floor installersThough Refacing Pros reluctantly agreed to install three new floor tiles, unfortunately they were not installed properly: they are not level with the floor and need to be redone
Refacing Pros apparently doesn't care about their employee's work enough to return to our home & see for themselves what the problems are(Seeing is believing)
The business response says because we paid in full we were happy with their work, when in fact, we left multiple messages informing them otherwiseAll of these messages were ignored; our calls were never returned
Final Business Response /* (4000, 15, 2014/10/15) */
*** *** Wed, Oct 15, at 10:AM
Reply-To: *** ***
To: *** ***"
In response to complaint
The wall tile was bought by the client, any complaints should be taken by the manufacturer of the tile she bought
We did not do any damage to her floor, any issues should be with the people who originally installed it(They did not install it properly)
The repair work we did on the floor was approved by Mrs.*** and we were paid in full
*** ***
Refacing Pros
Initial Business Response /* (1000, 5, 2014/05/30) */
Mrs*** order ten upper cabinets door in a oak natural wood finish to try to match existing base cabinets and others two days after the job was done and she paid for the project which she didn't find anything wrong at that timethan
she call to say there is a *** on one of the doors at that time she was told to send a pictures so we can see if we need to come out but again she wants only someone to come to her for a non issue the so called *** is a natural wood *** and part of the wood at this time we can't do anything other than order door for her at her cost
Initial Consumer Rebuttal /* (3000, 7, 2014/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How does Refacing,Pros know if the *** is in the wood unless they look at it?? I was not informed of sending a picture to themI was told by *** that he would come out to look at it several times, but he never showed up or bothered to call meWhy did I have to pay them $1,ooo up front? Usually it paid at the end of the work
Final Business Response /* (4000, 9, 2014/06/11) */
Mrs*** was told to sent a picture so we could see the issue that she is in question about but again she only want someone to come to home to see a natural *** of nature if Mrs *** will sent us a picture like she was asked this would be finished by now we stand behind our product always but we can only do so much and if you do any type of work with material included in the project there is a deposit Mrs *** paid for the project when it was finished and there was nothing wrong then we still are willing to try to work this out with her
Final Consumer Response /* (4200, 11, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you take such price in your product and stand behind your product, you would have been out to look at your product before telling the imperfection *** is in the woodDon't you have to see it first? Again, *** told me two times someone would be out to look at it,but no one was and no one called to tell me eitherIs this the way you treat your customers or just a Senior Citizen women like me? I did not see the imperfection the first time, ignoring me is not standing behind you productYou should come over and take a picture of you own productI was already at your place of business and got no responseTell me again how much you stand behind your productNot too much I would say
Initial Business Response /* (1000, 8, 2014/09/29) */
In Responce> The client Mrs*** had bought the tile, it was already sealed from the factoryWe did our job to install it correctlyThe floor tile she is complaining about had nothing to do with usShe wanted someone to blame for the
bad job someone else didWe only fix it to complete the job and get our money, WE DID NOT BREAK ANY TILEShe paid us in full for the job, and was very happy with the work
Initial Consumer Rebuttal /* (3000, 10, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is unsatisfactory
The tile installer said the reason for the change in tile color was because grout residue remained on the surfaceHe recommended cleaning/wiping off the residue which should restore the original colorIf I had known then that this wasn't the real reason for the tile color change & that the cleaning process wasn't going to work, I would have considered withholding all or partial payment
Five tile experts (with whom I consulted) said that even though the stone tiles may come sealed from the factory, any tile installer, especially with experience, would know that sealing prior to grouting is necessary because they're porous
Our ceramic floor tiles were professionally installed several years agoNONE of the tiles had any cracks or chips prior to Refacing Pros'workRefacing Pros did not want to accept responsibility for the damage THEY caused while on the jobInstead, they are trying to blame the floor installersThough Refacing Pros reluctantly agreed to install three new floor tiles, unfortunately they were not installed properly: they are not level with the floor and need to be redone
Refacing Pros apparently doesn't care about their employee's work enough to return to our home & see for themselves what the problems are(Seeing is believing)
The business response says because we paid in full we were happy with their work, when in fact, we left multiple messages informing them otherwiseAll of these messages were ignored; our calls were never returned
Final Business Response /* (4000, 15, 2014/10/15) */
*** *** Wed, Oct 15, at 10:AM
Reply-To: *** ***
To: *** ***"
In response to complaint
The wall tile was bought by the client, any complaints should be taken by the manufacturer of the tile she bought
We did not do any damage to her floor, any issues should be with the people who originally installed it(They did not install it properly)
The repair work we did on the floor was approved by Mrs.*** and we were paid in full
*** ***
Refacing Pros
Initial Business Response /* (1000, 5, 2014/12/19) */
We had reface her kitchen and added a wine rack which she had overloaded with bottles and fell on the floor
We had responded to her by replacing the damaged wine rack and touch up the granite countertopThe damage to her floor was only
some minor scratches in one small areaWe had our floor cogo out and look at itThey said she did not like the job her flooring co.did in staining the entire house apxsq ftshe hired just weeks beforeShe want the whole floors in the house refinished! We responded that we are only responsible for the area that was damagedWe will not pay to have her whole floor redone
Initial Consumer Rebuttal /* (3000, 7, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our wine rack was not overloaded with wineThe rack holds bottlesThere were bottles in the rackIf the rack could not support bottles, why did they sell me and install that product? The brackets that hold up the rack were not properly supported/finished with screws, as per *** and *** said when they came to look at the damageThey said that double stick, command strips, are used to keep the rack in line and then properly screwed inThey said obviously, ***, the guy who did our cabinet job, did not screw in the wine rackNo screws were in the bracketsThey apologized and then told us that *** was firedReasons why were not disclosed(As a note, *** sent over to our home to take a look at the damage, an employee who confirmed that the wine rack was not supported properly.) While at our home, *** corrected the chip on my counter topBoth *** and *** apologized for the way the wine rack was incorrectly installed, and offered to fix my damaged floors
Speaking of which, my home is square feet, total, upstairs and downstairsThe wine rack is on the first floor, which is approximately square feetThe agreement was to only do the kitchen floors, where the major damage is, dining room, entry way, connecting hall, and family room, which all flow from kitchenRooms that had a "break" in the flooring was not agreed upon to do, which is the office, powder room, and master bedroom(Have no response to us stating that we didnt like our original floor guyDon't understand relevance.)
As per email *** sent me, that is included in original Revdex.com complaint, he sent me a floor guy's contact info and that they were not going to be responsible for the floorThe flooring company, confirmed that Refacing Pros was not going to be responsible for payment after they came out to access the damageI left several messages at Refacing Pros trying to get resolution, but no responseThe only response I received was a text from *** telling me not to contact them since the Revdex.com complaint has been made
Summation: We are not asking for whole house or "3000" sq feet to be doneOnly agreed upon; kitchen, family room, dining room, connecting entry and hallways, approximately XXXX-XXXX sq feet( Disparity could be +/- XXX-XXX sq ft)
Floors were damaged from their incorrectly installed products and they should be responsible for the damage to my floors
They agreed to fix my floors in questionI expect them to keep their word to fix our floors, as they expected payment from us
Thank you
Final Business Response /* (4000, 12, 2015/01/23) */
We had never said we would refinish her kitchen, family room and dining room floorsThe small scratch in the floor was only in front of the cabinet where the wine bottles fellWhat she is asking us to do is refinish all her floors because she did not like the job her flooring guys didUntil she agrees to be reasonable about her complaint we are not going to do any repairs
We had already gone there to replace the wine rack and the countertops, so we had responded to her as soon as it happened and did the repairs in a timely manor
Final Consumer Response /* (3000, 18, 2015/02/03) */
It is truly unfortunate that the Revdex.com could not help our case
Refacing Pros are extremely unprofessional and do not conduct business with any ethics
I am very disappointed that the Revdex.com endorses Refacing Pros
Not sure why this case closed when we had until today, Feb 3rd, which day is not over, to respond
Unbelievable
Initial Business Response /* (1000, 8, 2014/09/29) */
In Responce> The client Mrs*** had bought the tile, it was already sealed from the factoryWe did our job to install it correctlyThe floor tile she is complaining about had nothing to do with usShe wanted someone to blame for
the bad job someone else didWe only fix it to complete the job and get our money, WE DID NOT BREAK ANY TILEShe paid us in full for the job, and was very happy with the work
Initial Consumer Rebuttal /* (3000, 10, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response is unsatisfactory
The tile installer said the reason for the change in tile color was because grout residue remained on the surfaceHe recommended cleaning/wiping off the residue which should restore the original colorIf I had known then that this wasn't the real reason for the tile color change & that the cleaning process wasn't going to work, I would have considered withholding all or partial payment
Five tile experts (with whom I consulted) said that even though the stone tiles may come sealed from the factory, any tile installer, especially with experience, would know that sealing prior to grouting is necessary because they're porous
Our ceramic floor tiles were professionally installed several years agoNONE of the tiles had any cracks or chips prior to Refacing Pros'workRefacing Pros did not want to accept responsibility for the damage THEY caused while on the jobInstead, they are trying to blame the floor installersThough Refacing Pros reluctantly agreed to install three new floor tiles, unfortunately they were not installed properly: they are not level with the floor and need to be redone
Refacing Pros apparently doesn't care about their employee's work enough to return to our home & see for themselves what the problems are(Seeing is believing)
The business response says because we paid in full we were happy with their work, when in fact, we left multiple messages informing them otherwiseAll of these messages were ignored; our calls were never returned
Final Business Response /* (4000, 15, 2014/10/15) */
*** *** Wed, Oct 15, at 10:AM
Reply-To: *** ***
To: *** ***"
In response to complaint
The wall tile was bought by the client, any complaints should be taken by the manufacturer of the tile she bought
We did not do any damage to her floor, any issues should be with the people who originally installed it(They did not install it properly)
The repair work we did on the floor was approved by Mrs.*** and we were paid in full
*** ***
Refacing Pros