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REFER LOCAL

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REFER LOCAL Reviews (2)

2-16-2017Hi ***,This is in response to a complaint received against my company, ReferLocal LLC in regards to a $refund, Revdex.com complaint ID is *** (***).The mother of the member is claiming that we owe her $for benefits she should have been entitled to, but her daughter's account was
cancelled by my company on 12-30-and the payment that was made of $for her monthly membership was refunded on 1-02-When the complainant's daughter tried to redeem her $in free slot play on 1-03-2017, she was not an active member and was therefore not entitled to the benefits of the programI have attached all corroborating evidence,RL VIP is a local loyalty program which provided both monthly and annual memberships to our customers, As of 1-1-2017, we ended the monthly subscriptions, only allowing annual memberships.Following are our dated account notes found within our admin interface as well as the cancellation and refund notifications from our online credit card processing vendor,Thank you,Robyn JPresident

Review: I WAS EMAILED A PROMOTION FOR $20 FOR TWO VOUCHERS FOR [redacted] AND A VOUCHER FOR $10 SLOT PLAY AT [redacted] IN CONN- AND I LIVE IN NYC AND FREQUENT [redacted] ON FRI AND SAT NIGHTS- THE POROM WAS GOOD THRU AUG 31- THE FIONE PRINT IN THE EMAIL SAYS NOT TO BE USE DON EVENT NIGHTS- WELL EVRY FRI AND SAT IS AN EVENT NIGHT- I EVEN CALLED THE MANGR SUP AT [redacted] WHO SAYS HE WILL DENY THE COUPON ON EVENT NITES- I DONT KNOW WHY ANYONE WOULD MAKE A PROMOTION WHICH IS SO RESTRICTIVE AND UNUSABLE - I AM ANNOYED AS I WAS ENTICED BY THIS OFFER- WHERE I WOULD HAVE LOST MONEY IT IS LIKE FRAUD -Desired Settlement: I THINK THIS IS A RIDICULOUS PROMOTION - WHERE I COULD NOT CASH THE VOUCHERS ON EVERNT NITES AND THE PROMO EXPIRES AUG 31- I WANT THEM TO MAKE THE PROMO USEABLE ON WEEKEND INSTEAD OF MAKING THE JERKY RESTRICTIONS AND DUPING PEOPLE INTO BUYING THIS AND THEY ARE STEALING MONEY BECAUSE MOST PEOPLE CAN ONLY GO TO [redacted] FRI AND SAT WHEN ALL THE EVENTS ARE HELD- OR THEY SHOULD BE FORCED TO REMOVE THEIR PROMOTIONS ENTIRELY AS THEY ARE INAPPROPRIATE IF ONE CANNOT USE THEM LIEK MYSELF

Business

Response:

ID: [redacted]

To Whom It May Concern:

On August 2,2013 at 2:15PM **. [redacted] purchased a deal on our site, ReferLocal.com, for $30 (2 $15 Vouchers) to [redacted] and $10 in Free Slot Play at [redacted] for $20.

Before purchase, the member is able to view the entire deal including the restrictions. The restrictions for this particular deal did state “Not valid on Arena Event Nights, holidays or with any other coupons or promotions.” I see on **. [redacted]’ account that she has purchased multiple deals from our site as well as the [redacted] deals that typically have the same restrictions.

This deal has sold hundreds and we have not had any complaints about the deal. If **. [redacted] was dissatisfied with her purchase, we would have suggested calling our office and we could have refunded her purchase for her.

If you need any other information from us, please let me know.

Thank you,

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Description: Buying Clubs & Group Purchasing Service

Address: 60 South Main Street, Wilkes Barre, Pennsylvania, United States, 18701


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