Ordered driving record. Charged fee. Didn't complete the order, but asking pic of drivers licence and other personal document. I refused to send it. They do not respond on refund request and still asking for sending id's. Do not send to them any id's or other documents. They can steal you data and use it in fraud.
We had previously informed you that we were experiencing delays with all PA orders that were out of our control. It was not just your PA order that was delayed, but all PA orders. Our website states that turnaround times are based on experience, and are subject to change due to reasons beyond our...
control. This order has been completed and it has been emailed to you. This order will also be refunded the total amount. Please allow 3 business days for your bank to process the refund. Thank you, References-Etc. LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference...
to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To whom this may concern, We are not a fraudulent company. Our system indicates that you placed an order last night, at nearly the end of our business day. If you tried to contact our company after that, it was most likely closed. That is why you did not reach anyone. We are not a fraudulent...
company. Our business day had simply ended and we were no longer opened. As stated on our website, our office hours are Monday-Friday, 9am-5pm. I'm very sorry that you thought our website was the DMV. We do provide driving records, but we do not advertise anywhere that we are the DMV or that we are affiliated with them. Our company logo is also at the top of every page of our website. In very bold letters, it states our company name, References-Etc. I'm very sorry if you missed that information, but we did not try to trick you into thinking we were the DMV. We will gladly delete your account and all personal information, to ensure the privacy of the information that you gave us. We would never use that information for illegal purpose, and we find it very hurtful that you would suggest we would. We also find it incredibly hurtful that you believe our company needs to be "taken down," when it appears that this is simply a misunderstanding. Jumping to such rash conclusions and making such brazen comments can be damaging and hurtful. We are not a fraudulent company. We haven't stolen your personal information. We will not use it for any illegal activities. And we will gladly refund your payment. All of your personal information will be deleted and your order will be refunded. We hope that you have a wonderful day. References-Etc.
These orders are in progress. Due to a high volume of orders, customers are experiencing some delays. These orders will be emailed to you immediately upon completion. We do not store personal information indefinitely. It will be obliterated from our system. All person information is...
automatically purged from our system after three months. However I will have your orders set to delete all personal information immediately upon completion. Thank you, References-Etc, LLC.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The order took 2 months instead of the estimated 2 weeks, they did not keep me updated on the status. We were able to get the requested information from another source so their excuse of all PA orders being late does not work for me. I am happy to get my money back, however I will not use this business again.
Regards,
[redacted]
Revdex.com:
At this point, the only thing that I need for References-Etc, LLC/Allied Applicant Screening to do is to deposit the $139.80 back into the checking account that was used to process my order. I should not have had to make a complaint to the Revdex.com to hear from References Etc, LLC. I have tried to contact them for over a month, and didn't get a response. Now all of a sudden after I file a complaint with the Revdex.com, they respond right away? I am grateful for the Revdex.com for helping me out with this investigation though. Had it not been for the Revdex.com...who knows how long it would have been before I received a response. Who knows if I would have received a response at all? Out of FOUR reference checks that I ordered, I have yet to receive ONE back? No, I'll take they refund. I'll pass on their services. References Etc, LLC/Allied Applicant Screening can just deposit the money back into the checking account that was used to process my order. Hopefully this can be resolved as soon as possible.
Regards,
[redacted]
[redacted], This order was already completed and emailed to you. The results were already emailed to your email address, and were also uploaded to your account. Because this order has already been completed, it cannot be refunded. Thank you, References-Etc.
To whom this may concern, Initially, we did not receive a signed release form from you. When we requested the signed release form from you again and received it, the order was requested. Unfortunately, we have not received the results back yet, as we are experiencing delays with orders from the...
state of WA. We apologize of the inconvenience that this delay has caused you. We have refunded your order, you should receive the payment back in your account shortly. Thank you, References-Etc.
We did not falsely advertise our services. As [redacted] herself quoted in her initial complaint, we state that turnaround times are based on experience, and are subject to change without notice. This is due to delays or issues beyond our control. This order was slightly delayed. However, it was delivered immediately upon completion. We try to reply to our customers as soon as possible, in the order they are received. We responded to [redacted]'s email by 8 am the following business morning, and the results were emailed to her shortly afterwards. Sincerely, References-Etc
This order should complete processing in the near future. It will be emailed to you immediately upon completion. This order has been made first priority, and will process ahead of all other ** orders. Thank you, References-Etc, LLC.
[redacted], Our prices are not the same as the state's prices. We make no advertisement that they will be. Our prices are higher, due to the extensive fees and subscriptions we are required to pay in order to obtain the results. These fees are directly represented in our pricing. We do not...
require that you enter into any contract or agree to any terms before we provide you with price of our services. The prices of each product is given to you a the start of the ordering process, before you agree to any terms. It is then repeated at the end of the ordering process, before you submit your order. We provided you with our price at the very beginning of the order. Our turnaround times and business hours are posted on our website. I'm sorry if you did not review them before purchasing, but the information was there for you to utilize. It was also stated throughout our website and the ordering process, that all orders require releases. It was stated at the very beginning of the ordering process, that you must provide us with said form, and was stated in the Terms of Services you were required to read and agree to before placing the order. There are some states that require specific release forms, and if you ordered a record from one of those states, we prompted you to the appropriate form. However, all other states were provided with a general release form. We do not allow orders to be cancelled after submission. This is stated again, at the beginning and end of the order, in disclaimers that we required you to read and agree too before submitting the order. You read and agreed to these terms. We do not allow cancellations after submission, because all orders immediately enter the beginning stages of processing. Our system is completely automated, so once you submit the order, the processing begins. Because of this, we do not allow for cancellations or refunds after submission. As I previously stated, we informed you of this term twice during the ordering process, both in disclaimers that we required you to read and agree too. Which you did on both occasions. I'm very sorry that you feel our customer service was rude and confrontational. I have reviewed your correspondence with one of our customer service representatives and have spoken with that employee. From my understanding, their intention was to be matter-of-fact. They were not purposely trying to be rude. We are very sorry that the customer service you received appeared to be rude, as that was not how it was intended. Sincerely, References-Etc, LLC.
I am very sorry for the inconvenience that you experienced with our company. We are unfortunately experiencing technical issues with the state of CA, which has made it so that our CA results are greatly delayed. Because of this, we have had to remove CA from our list of states available, to prevent...
this from happening to any other person. We will have your order refunded in full. Again, on behalf of References-Etc., we are very sorry for the substandard service that you received with our company. We will take your feedback and use it to improve our future services. Thank you, References-Etc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have a complaint#[redacted] that has not been resolved. I accepted the other business' solution to refund my $17 and as of today's date, they have failed to refund me.
Regards,
[redacted]
[redacted], On behalf of References-Etc., we are very sorry for the inconvenience you experienced with our company. We are unfortunately working with some rather large technical issues lately, that has impaired our performance. For that, we are deeply sorry, and we are doing everything we can to ensure...
this kind of service doesn't happen again. This order was refunded, in full, on 12/08. The full payment was returned to your account on that day. Thank you, References-Etc.
[redacted], I am very sorry for the inconvenience you are experiencing with our company. Unfortunately, we did not receive your signed release form via fax. This is why the order was never completed. We will have this order refunded for you promptly. You should receive the full payment in your...
[redacted], I am very sorry for the delay you experienced. However, as you highlighted in the very last line of your complaint, which we advertised during the ordering process - "Turnaround times are based on experience and subject to change without notice or warning." This is due to unexpected...
delays or problems out of our control, and we advertise this so that our customers know that sometimes, like with any company, delays do happen. Your order experienced a small delay. However, you order was processed, completed, and emailed to you first thing the following morning. This order has been completed and emailed to you. This order is not eligible for cancellation or refund. Thank you, References-Etc.
I am very sorry for the inconvenience that you experienced, but unfortunately this order is not eligible for refund. This order was completed and emailed to you. A copy was also uploaded to your account. These services were provided. This order is not eligible for a refund. Thank...
We had previously informed you that we were experiencing delays with all PA orders that were out of our control. It was not just your PA order that was delayed, but all PA orders. Our website states that turnaround times are based on experience, and are subject to change due to reasons beyond our...
control. This order has been completed and it has been emailed to you. This order will also be refunded the total amount. Please allow 3 business days for your bank to process the refund. Thank you, References-Etc. LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference...
to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
To whom this may concern, We are not a fraudulent company. Our system indicates that you placed an order last night, at nearly the end of our business day. If you tried to contact our company after that, it was most likely closed. That is why you did not reach anyone. We are not a fraudulent...
company. Our business day had simply ended and we were no longer opened. As stated on our website, our office hours are Monday-Friday, 9am-5pm. I'm very sorry that you thought our website was the DMV. We do provide driving records, but we do not advertise anywhere that we are the DMV or that we are affiliated with them. Our company logo is also at the top of every page of our website. In very bold letters, it states our company name, References-Etc. I'm very sorry if you missed that information, but we did not try to trick you into thinking we were the DMV. We will gladly delete your account and all personal information, to ensure the privacy of the information that you gave us. We would never use that information for illegal purpose, and we find it very hurtful that you would suggest we would. We also find it incredibly hurtful that you believe our company needs to be "taken down," when it appears that this is simply a misunderstanding. Jumping to such rash conclusions and making such brazen comments can be damaging and hurtful. We are not a fraudulent company. We haven't stolen your personal information. We will not use it for any illegal activities. And we will gladly refund your payment. All of your personal information will be deleted and your order will be refunded. We hope that you have a wonderful day. References-Etc.
These orders are in progress. Due to a high volume of orders, customers are experiencing some delays. These orders will be emailed to you immediately upon completion. We do not store personal information indefinitely. It will be obliterated from our system. All person information is...
automatically purged from our system after three months. However I will have your orders set to delete all personal information immediately upon completion. Thank you, References-Etc, LLC.
Both orders that you have placed, for a total of $54.00, has been refunded to your account. Thank you, References-Etc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The order took 2 months instead of the estimated 2 weeks, they did not keep me updated on the status. We were able to get the requested information from another source so their excuse of all PA orders being late does not work for me. I am happy to get my money back, however I will not use this business again.
Regards,
[redacted]
Revdex.com:
At this point, the only thing that I need for References-Etc, LLC/Allied Applicant Screening to do is to deposit the $139.80 back into the checking account that was used to process my order. I should not have had to make a complaint to the Revdex.com to hear from References Etc, LLC. I have tried to contact them for over a month, and didn't get a response. Now all of a sudden after I file a complaint with the Revdex.com, they respond right away? I am grateful for the Revdex.com for helping me out with this investigation though. Had it not been for the Revdex.com...who knows how long it would have been before I received a response. Who knows if I would have received a response at all? Out of FOUR reference checks that I ordered, I have yet to receive ONE back? No, I'll take they refund. I'll pass on their services. References Etc, LLC/Allied Applicant Screening can just deposit the money back into the checking account that was used to process my order. Hopefully this can be resolved as soon as possible.
Regards,
[redacted]
[redacted], This order was already completed and emailed to you. The results were already emailed to your email address, and were also uploaded to your account. Because this order has already been completed, it cannot be refunded. Thank you, References-Etc.
To whom this may concern, Initially, we did not receive a signed release form from you. When we requested the signed release form from you again and received it, the order was requested. Unfortunately, we have not received the results back yet, as we are experiencing delays with orders from the...
state of WA. We apologize of the inconvenience that this delay has caused you. We have refunded your order, you should receive the payment back in your account shortly. Thank you, References-Etc.
We did not falsely advertise our services. As [redacted] herself quoted in her initial complaint, we state that turnaround times are based on experience, and are subject to change without notice. This is due to delays or issues beyond our control. This order was slightly delayed. However, it was delivered immediately upon completion. We try to reply to our customers as soon as possible, in the order they are received. We responded to [redacted]'s email by 8 am the following business morning, and the results were emailed to her shortly afterwards. Sincerely, References-Etc
This order should complete processing in the near future. It will be emailed to you immediately upon completion. This order has been made first priority, and will process ahead of all other ** orders. Thank you, References-Etc, LLC.
[redacted], Our prices are not the same as the state's prices. We make no advertisement that they will be. Our prices are higher, due to the extensive fees and subscriptions we are required to pay in order to obtain the results. These fees are directly represented in our pricing. We do not...
require that you enter into any contract or agree to any terms before we provide you with price of our services. The prices of each product is given to you a the start of the ordering process, before you agree to any terms. It is then repeated at the end of the ordering process, before you submit your order. We provided you with our price at the very beginning of the order. Our turnaround times and business hours are posted on our website. I'm sorry if you did not review them before purchasing, but the information was there for you to utilize. It was also stated throughout our website and the ordering process, that all orders require releases. It was stated at the very beginning of the ordering process, that you must provide us with said form, and was stated in the Terms of Services you were required to read and agree to before placing the order. There are some states that require specific release forms, and if you ordered a record from one of those states, we prompted you to the appropriate form. However, all other states were provided with a general release form. We do not allow orders to be cancelled after submission. This is stated again, at the beginning and end of the order, in disclaimers that we required you to read and agree too before submitting the order. You read and agreed to these terms. We do not allow cancellations after submission, because all orders immediately enter the beginning stages of processing. Our system is completely automated, so once you submit the order, the processing begins. Because of this, we do not allow for cancellations or refunds after submission. As I previously stated, we informed you of this term twice during the ordering process, both in disclaimers that we required you to read and agree too. Which you did on both occasions. I'm very sorry that you feel our customer service was rude and confrontational. I have reviewed your correspondence with one of our customer service representatives and have spoken with that employee. From my understanding, their intention was to be matter-of-fact. They were not purposely trying to be rude. We are very sorry that the customer service you received appeared to be rude, as that was not how it was intended. Sincerely, References-Etc, LLC.
I am very sorry for the inconvenience that you experienced with our company. We are unfortunately experiencing technical issues with the state of CA, which has made it so that our CA results are greatly delayed. Because of this, we have had to remove CA from our list of states available, to prevent...
this from happening to any other person. We will have your order refunded in full. Again, on behalf of References-Etc., we are very sorry for the substandard service that you received with our company. We will take your feedback and use it to improve our future services. Thank you, References-Etc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I have a complaint#[redacted] that has not been resolved. I accepted the other business' solution to refund my $17 and as of today's date, they have failed to refund me.
Regards,
[redacted]
[redacted], On behalf of References-Etc., we are very sorry for the inconvenience you experienced with our company. We are unfortunately working with some rather large technical issues lately, that has impaired our performance. For that, we are deeply sorry, and we are doing everything we can to ensure...
this kind of service doesn't happen again. This order was refunded, in full, on 12/08. The full payment was returned to your account on that day. Thank you, References-Etc.
[redacted], I am very sorry for the inconvenience you are experiencing with our company. Unfortunately, we did not receive your signed release form via fax. This is why the order was never completed. We will have this order refunded for you promptly. You should receive the full payment in your...
account shortly. Thank you, References-Etc.
[redacted], I am very sorry for the delay you experienced. However, as you highlighted in the very last line of your complaint, which we advertised during the ordering process - "Turnaround times are based on experience and subject to change without notice or warning." This is due to unexpected...
delays or problems out of our control, and we advertise this so that our customers know that sometimes, like with any company, delays do happen. Your order experienced a small delay. However, you order was processed, completed, and emailed to you first thing the following morning. This order has been completed and emailed to you. This order is not eligible for cancellation or refund. Thank you, References-Etc.
I am very sorry for the inconvenience that you experienced, but unfortunately this order is not eligible for refund. This order was completed and emailed to you. A copy was also uploaded to your account. These services were provided. This order is not eligible for a refund. Thank...
you, References-Etc.