Revdex.com,Again in response...Ms [redacted] should review her concerns with Toyota Financial Services in respect to here payments and the timing and collecting and postings of them.In respect to her hitch that again is something Toyota Financial Services can address Wilde Toyota is happy to review in person with Ms [redacted] and concerns to help counsel her If so please call and make an appointment with one of our Finance Directors.RespectfullyWilde Toyota
Revdex.comIn response Wilde has fixed or denied the following itemsMs [redacted] concerns:1) ourdoor temp sensor.....Wilde replaced under goodwill2) Parking assist sensor is due to body damage and physical damage not covered3) Water leak was sent to our body shop for repair under good will4) Passnger mirror not covered due to driver physical damage.We do apologize for our Customer Relation Manager not calling back however she has beenon vacation and will return next week if Ms [redacted] would like to call herWilde Toyota Wilde Toyota Warranty does not cover wear and tear and driver damages
Revdex.com,In response:Mr [redacted] unfortunately walked away from his lease term commitment early without following the proper procedure His attempt to blame this is on the dealership is certainly concerningand disappointing as we have never experienced his accusation in years of handling lease returns We are not interested in his attempt to personally attack and threaten by bullyingour employees to regain his $error Wilde would have nothing to gain to advise him or anyone to walk away from there lease early so him inferring that would defy logic and or any business sense We understand his lack of understanding and follow through is probably frustrating for him but the responsibility is his unfortunately and do sympathize but again wont acknowledge his method of bullying for his own error.As for Mr [redacted] bad mouthing our business and and our people, Wilde Toyota year after year wins the most prestigious awards in the automotive business for customer satisfaction in respect to sales and service If Mr [redacted] would like to make an appointment to discuss things further he can contact Mr [redacted] and we will again be happy to attempt to explain any options available.We have attempted to coach and counsel Mr [redacted] on many attempts without success.We have closed this matter internally.Respectfully, and Merry Christmas to the Bureau and its employees.Wilde Toyota
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I brought this to the complaint to the Bureau knowing I have already addressed my concerns with Wilde leadership teamI appreciate your efforts, but this is not a case of buyers remorseWilde's leadership team has decided to mask unprofessional and unethical sales and leadership behaviorThe public should be aware of the fact that Wilde does not live by the standards on their website and they did not make the effort to live up to their written and verbal agreementI have lost all respect for Wilde coworkers and I am sure that Harold Wilde would be very disappointed with ***, ***, ***, [redacted] and ultimately [redacted] WildeI would encourage the Revdex.com to schedule a meeting with Wilde leadership to explain their business practice of "buyer beware" should not be their go to ***et strategyI would request to move Wilde to an F rating until they change their business practicesFeel free to share my feedback with others who are considering Wilde in the futurePlease call me directly at ###-###-#### with any questions Regards, [redacted] ***
Revdex.comIn response We apologize for any misunderstandings The original purchase contract has a clause stating vehicle must be delivered within hours or contract void as to not tie up inventory.Our intentions were certainly to deliver a car to Mr and Mrs [redacted] that is our business, However they were unable to meet the above timeline therefore the vehiclewas sold unfortunately.What ever loan or penalty fee they encountered is unfortunate.In the future if the [redacted] s decide to do business at this store we will credit them the $as an act of good will.Wilde Toyota
Revdex.com, In response management team at Wilde has thoroughly investigated and discussed her concern.She is responsible for her own lease returns over mileage penalty as she overused her miles andalso any damage to her vehicle She did agree to the last payment of her lease return be made in her new purchase....as we havea copy of the cashed check....signifying the lease return No such agreement was made to any damage or over mileage fee.As advised she needs to review her original written lease agreements responsibilities.Thanks for your attention to this matter Wilde has closed this matter.Respectfully,Wilde
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We purchased the Volvo certified pre-owned XCfrom Field’s Volvo in Northfield for $30,on May 13, based on a one owner car with 29,milesField's and Volvo both reviewed the CARFAX and certified the car we purchasedWe owned the car until we traded it in with Wilde with no accidents or major mechanical issues while we were the ownersWilde's response that "it was discovered upon his second visit and prior to the final agreement" is incorrectMr [redacted] examined the XCand wrote down the VIN during our initial visit and provided a written offer $10,with no contingencies of a CARFAX or any additional inspectionThe buyer cannot be held responsible for ***’s incompetency if Wilde Auto stand operating procedure was to run the CARFAX before provide a written agreement to customersAs mentioned previously, part of the “Why Wilde” on http://www.wildeauto.com/ is peace of mind with a Free Carfax ReportWhen [redacted] inspected the car and wrote down the VIN, he had every opportunity to fun the report on Saturday before his final written offerAs for Wilde's statement of "Mr [redacted] did not disclose to Wilde on his first or second visit of his past damage to his trade in" is incorrect tooAt no given time did [redacted] , [redacted] or any other Wilde employee as me about any past damageAs I stated above, if [redacted] or [redacted] did not follow the standard operating procedure, I cannot be responsible for their oversightI did not withhold any information at any timeIn the spirit of business that certainly would of helped and fortunately we were able to detect this prior to written agreementIn the spirit of business, Wilde employees are responsible for their actions and the written and verbal agreement were executed without any contingencies for an executed CARFAX in any conversations or written agreementI am not contesting the trade in offer because we received $10,trade in value on our final financing paper work that Wilde has a copy of to referenceWe are contesting that [redacted] and Wide leadership did not honor their final offer of $53,which was verbally agreed upon on phone call between [redacted] and Mr [redacted] on September 26th at 1:37pmI can provide the phone call transcripts or recording to help refresh ***'s memory if needed based on our verbal agreement which had no contingencies on trade in value or any other outside factorsI moved forward with the original offer of $10,for my trade in value that we agreed upon via a written and verbal agreement with [redacted] on September 26th while requesting to speak to [redacted] or [redacted] first thing on September 27th to resolve the unprofessional and unethical behavior knowing the $2,balance could be credited back to us very easilyWilde Toyota commitment to their customers is stated on their website and they have failed to meet or exceed our expectationsCar Buying Made Simple: Failed Wilde's Everyday Value Pricing: Failed Clean Title Guarantee: Completed Peace of mind with a Free CarFax Report: Failed We pay top dollar for your old car: Failed Every vehicle we offer is fully detailed: CompletedWe look forward to ***, [redacted] and [redacted] making this situation right for their valued customer Regards, [redacted] ***
BBB, The management team at Wilde Toyota has discussed this matter at length internally and with Mr ***. As previously mention he decided to go forward and execute the paperworkand take ownership with clear understanding of the numbers and facts. We do understand at times customers go through remorse after the fact on there decisions as this may be that.With all do respect we do value Mr [redacted] business and hope he enjoys his new Toyota Seqouia now and for many many years come.Again, Thank you BBB and Wilde Toyota has closed this matter. Respectfully,Wilde Toyota.
Revdex.com, We have investigated Mr [redacted] 's concern Our documents don't agree with his perception of the numbersWe were unable to secure financing in respect to his/their lease applicationSo then resulting in changing and applying for a finance loan which was approvedAt all times the trade in value base on our documents and our interviews is consistent and of $17,not $17,as Mr [redacted] statedWhen leasing there was a $incentive to be added if the lease was approvedSo maybe that is where his confusion possibly came in adding the value of $17,and the $is what we can speculate We do value his business and apologize for his confusion to this matter Wilde Toyota
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have taken this complaint to Wilde Automotive corporate headquarters as the management at Wilde Toyota refuses to meet me half way in regards to wanting the damage on my vehicle to be paid for I do not feel like this is large request especially because of the fact that I never received a damage report after they inspected my leased vehicle at Wilde Toyota and told me my car looked good They also then took my keys and the vehicle out of my possession to take it to Wilde Dodge Between what happened from driving my vehicle from Wilde Toyota to Wilde Dodge was no longer my responsibility as I assumed the vehicle was now under their ownership Any damage that was done to the vehicle was not done under my possession of the vehicle There fore I should not have to pay the $1,they are saying I owe for damage Regards, [redacted]
Revdex.com,The management team at Wilde has investigated this concern Our [redacted] will reach out to Brandon within a reasonable time frame and try to resolve things withinreason in the spirit of goodwillWilde Toyota
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
Revdex.com In response MS [redacted] decided to call the bank and attempt to cancel her obligation and return her car We are investigating this matter further and it appearsshe will owe additionally a considerate amount of money as the vehicle she traded in had a large negative equity position that the dealership has paidoff.Wilde Toyota
Revdex.comIn responseAny cancellations after such a transaction that is financed goes to credit the principle balance of his loan amount.Wilde had cut that check and sent it to Toyota Financial Services on 9/18/in the amount of $520.25as requestedWilde Toyota
Revdex.comBased on Mr [redacted] response, we are clear as to his wishes He can reach out to Terry [redacted] and make an appointment to come in and sign for his credit card refundWilde Toyota
Revdex.com: I went into Wilde Toyota and spoke with the [redacted] and we came to an agreement on the terms of my complaintI am satisfied with the outcome and would like to thank you for assisting in this matter complaint ID [redacted] Regards, [redacted]
Revdex.com,It is our understanding that we are trying to secure a loan for Mr [redacted] and are awaiting information from him to move forward on his efforts to buy a vehicle from Wilde Toyota.If this has changed Mr [redacted] can contact Mr [redacted] ###-###-####at Wilde Toyota and we will act on his wishes within a reasonable timeframe.Wilde Toyota
Revdex.com,Again in response...Ms [redacted] should review her concerns with Toyota Financial Services in respect to here payments and the timing and collecting and postings of them.In respect to her hitch that again is something Toyota Financial Services can address Wilde Toyota is happy to review in person with Ms [redacted] and concerns to help counsel her If so please call and make an appointment with one of our Finance Directors.RespectfullyWilde Toyota
Revdex.comIn response Wilde has fixed or denied the following itemsMs [redacted] concerns:1) ourdoor temp sensor.....Wilde replaced under goodwill2) Parking assist sensor is due to body damage and physical damage not covered3) Water leak was sent to our body shop for repair under good will4) Passnger mirror not covered due to driver physical damage.We do apologize for our Customer Relation Manager not calling back however she has beenon vacation and will return next week if Ms [redacted] would like to call herWilde Toyota Wilde Toyota Warranty does not cover wear and tear and driver damages
Revdex.com,In response:Mr [redacted] unfortunately walked away from his lease term commitment early without following the proper procedure His attempt to blame this is on the dealership is certainly concerningand disappointing as we have never experienced his accusation in years of handling lease returns We are not interested in his attempt to personally attack and threaten by bullyingour employees to regain his $error Wilde would have nothing to gain to advise him or anyone to walk away from there lease early so him inferring that would defy logic and or any business sense We understand his lack of understanding and follow through is probably frustrating for him but the responsibility is his unfortunately and do sympathize but again wont acknowledge his method of bullying for his own error.As for Mr [redacted] bad mouthing our business and and our people, Wilde Toyota year after year wins the most prestigious awards in the automotive business for customer satisfaction in respect to sales and service If Mr [redacted] would like to make an appointment to discuss things further he can contact Mr [redacted] and we will again be happy to attempt to explain any options available.We have attempted to coach and counsel Mr [redacted] on many attempts without success.We have closed this matter internally.Respectfully, and Merry Christmas to the Bureau and its employees.Wilde Toyota
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I brought this to the complaint to the Bureau knowing I have already addressed my concerns with Wilde leadership teamI appreciate your efforts, but this is not a case of buyers remorseWilde's leadership team has decided to mask unprofessional and unethical sales and leadership behaviorThe public should be aware of the fact that Wilde does not live by the standards on their website and they did not make the effort to live up to their written and verbal agreementI have lost all respect for Wilde coworkers and I am sure that Harold Wilde would be very disappointed with ***, ***, ***, [redacted] and ultimately [redacted] WildeI would encourage the Revdex.com to schedule a meeting with Wilde leadership to explain their business practice of "buyer beware" should not be their go to ***et strategyI would request to move Wilde to an F rating until they change their business practicesFeel free to share my feedback with others who are considering Wilde in the futurePlease call me directly at ###-###-#### with any questions Regards, [redacted] ***
Revdex.comIn response We apologize for any misunderstandings The original purchase contract has a clause stating vehicle must be delivered within hours or contract void as to not tie up inventory.Our intentions were certainly to deliver a car to Mr and Mrs [redacted] that is our business, However they were unable to meet the above timeline therefore the vehiclewas sold unfortunately.What ever loan or penalty fee they encountered is unfortunate.In the future if the [redacted] s decide to do business at this store we will credit them the $as an act of good will.Wilde Toyota
Revdex.com We apologize to Ms *** Our administration department has refunded her deposit todayRespectfully, Wilde Toyota
Revdex.comIn response...We were able to resolve this matter for Mr [redacted] and will close this matter.Respectfully, Wilde Toyota
Revdex.com, In response management team at Wilde has thoroughly investigated and discussed her concern.She is responsible for her own lease returns over mileage penalty as she overused her miles andalso any damage to her vehicle She did agree to the last payment of her lease return be made in her new purchase....as we havea copy of the cashed check....signifying the lease return No such agreement was made to any damage or over mileage fee.As advised she needs to review her original written lease agreements responsibilities.Thanks for your attention to this matter Wilde has closed this matter.Respectfully,Wilde
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We purchased the Volvo certified pre-owned XCfrom Field’s Volvo in Northfield for $30,on May 13, based on a one owner car with 29,milesField's and Volvo both reviewed the CARFAX and certified the car we purchasedWe owned the car until we traded it in with Wilde with no accidents or major mechanical issues while we were the ownersWilde's response that "it was discovered upon his second visit and prior to the final agreement" is incorrectMr [redacted] examined the XCand wrote down the VIN during our initial visit and provided a written offer $10,with no contingencies of a CARFAX or any additional inspectionThe buyer cannot be held responsible for ***’s incompetency if Wilde Auto stand operating procedure was to run the CARFAX before provide a written agreement to customersAs mentioned previously, part of the “Why Wilde” on http://www.wildeauto.com/ is peace of mind with a Free Carfax ReportWhen [redacted] inspected the car and wrote down the VIN, he had every opportunity to fun the report on Saturday before his final written offerAs for Wilde's statement of "Mr [redacted] did not disclose to Wilde on his first or second visit of his past damage to his trade in" is incorrect tooAt no given time did [redacted] , [redacted] or any other Wilde employee as me about any past damageAs I stated above, if [redacted] or [redacted] did not follow the standard operating procedure, I cannot be responsible for their oversightI did not withhold any information at any timeIn the spirit of business that certainly would of helped and fortunately we were able to detect this prior to written agreementIn the spirit of business, Wilde employees are responsible for their actions and the written and verbal agreement were executed without any contingencies for an executed CARFAX in any conversations or written agreementI am not contesting the trade in offer because we received $10,trade in value on our final financing paper work that Wilde has a copy of to referenceWe are contesting that [redacted] and Wide leadership did not honor their final offer of $53,which was verbally agreed upon on phone call between [redacted] and Mr [redacted] on September 26th at 1:37pmI can provide the phone call transcripts or recording to help refresh ***'s memory if needed based on our verbal agreement which had no contingencies on trade in value or any other outside factorsI moved forward with the original offer of $10,for my trade in value that we agreed upon via a written and verbal agreement with [redacted] on September 26th while requesting to speak to [redacted] or [redacted] first thing on September 27th to resolve the unprofessional and unethical behavior knowing the $2,balance could be credited back to us very easilyWilde Toyota commitment to their customers is stated on their website and they have failed to meet or exceed our expectationsCar Buying Made Simple: Failed Wilde's Everyday Value Pricing: Failed Clean Title Guarantee: Completed Peace of mind with a Free CarFax Report: Failed We pay top dollar for your old car: Failed Every vehicle we offer is fully detailed: CompletedWe look forward to ***, [redacted] and [redacted] making this situation right for their valued customer Regards, [redacted] ***
BBB, The management team at Wilde Toyota has discussed this matter at length internally and with Mr ***. As previously mention he decided to go forward and execute the paperworkand take ownership with clear understanding of the numbers and facts. We do understand at times customers go through remorse after the fact on there decisions as this may be that.With all do respect we do value Mr [redacted] business and hope he enjoys his new Toyota Seqouia now and for many many years come.Again, Thank you BBB and Wilde Toyota has closed this matter. Respectfully,Wilde Toyota.
Revdex.com, We have investigated Mr [redacted] 's concern Our documents don't agree with his perception of the numbersWe were unable to secure financing in respect to his/their lease applicationSo then resulting in changing and applying for a finance loan which was approvedAt all times the trade in value base on our documents and our interviews is consistent and of $17,not $17,as Mr [redacted] statedWhen leasing there was a $incentive to be added if the lease was approvedSo maybe that is where his confusion possibly came in adding the value of $17,and the $is what we can speculate We do value his business and apologize for his confusion to this matter Wilde Toyota
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have taken this complaint to Wilde Automotive corporate headquarters as the management at Wilde Toyota refuses to meet me half way in regards to wanting the damage on my vehicle to be paid for I do not feel like this is large request especially because of the fact that I never received a damage report after they inspected my leased vehicle at Wilde Toyota and told me my car looked good They also then took my keys and the vehicle out of my possession to take it to Wilde Dodge Between what happened from driving my vehicle from Wilde Toyota to Wilde Dodge was no longer my responsibility as I assumed the vehicle was now under their ownership Any damage that was done to the vehicle was not done under my possession of the vehicle There fore I should not have to pay the $1,they are saying I owe for damage Regards, [redacted]
Revdex.com,The management team at Wilde has investigated this concern Our [redacted] will reach out to Brandon within a reasonable time frame and try to resolve things withinreason in the spirit of goodwillWilde Toyota
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
Revdex.com In response MS [redacted] decided to call the bank and attempt to cancel her obligation and return her car We are investigating this matter further and it appearsshe will owe additionally a considerate amount of money as the vehicle she traded in had a large negative equity position that the dealership has paidoff.Wilde Toyota
Revdex.comIn responseAny cancellations after such a transaction that is financed goes to credit the principle balance of his loan amount.Wilde had cut that check and sent it to Toyota Financial Services on 9/18/in the amount of $520.25as requestedWilde Toyota
Revdex.comBased on Mr [redacted] response, we are clear as to his wishes He can reach out to Terry [redacted] and make an appointment to come in and sign for his credit card refundWilde Toyota
Revdex.com: I went into Wilde Toyota and spoke with the [redacted] and we came to an agreement on the terms of my complaintI am satisfied with the outcome and would like to thank you for assisting in this matter complaint ID [redacted] Regards, [redacted]
Revdex.com,It is our understanding that we are trying to secure a loan for Mr [redacted] and are awaiting information from him to move forward on his efforts to buy a vehicle from Wilde Toyota.If this has changed Mr [redacted] can contact Mr [redacted] ###-###-####at Wilde Toyota and we will act on his wishes within a reasonable timeframe.Wilde Toyota