ReferralCars, LLC

Hello,? We're very sorry to hear of your displeasure with how things are set up with usAllow me to clarify some of the points/questions you have brought upReferralCars is the vehicle advertising company you signed up withReferralCars is in the business of matching drivers with businesses for an advertising campaignIn your case, you were matched to advertise for ZoomBenefitsIn order to track activity from your decal including sales and commissions we contracted with Clickfunnels who provides the software necessary to do that reliably.? It sounds like your issue with Clickfunnels is that you click on the support button expecting live chat but didn't get immediate supportThis seems to be an issue on their end that is unrelated to ReferralCars or your campaign for ZoomBenefitsIf you'd like to get a hold of us please call us at or email us at [email protected] click funnels (who's just the software provider) won't reach us.? ? Hope that helps to clarifyIf you'd like a refund or anything else let us know and we'd be happy to provide that for you!

I'm sorry to hear you've had a hard time and I want to address your concernsFirst, we have a day commission guarantee so it doesn't look like you're quite there yetWe ask that our drivers give us that time because sometimes it takes that long to make a commissionI've gone ahead and refunded all your money so please look for that back in your account within 3-business daysAs for the email about activating your decal, if your decal isn't activated then it won't track which may or may not be the problem here but I'd suggest getting a hold of customer service to double check to make sure that part is doneWe're sorry things haven't gone smoothly with you and apologize for the inconvenience.?

We are so sorry that we haven't been able to make this situation betterThe multiple times that we refer to with regard to the restaurant.com gift card guarantee is first in the explainer video you watched before signing up, next the guarantee is clear in our terms of service that you agreed to before you signed up and we also have a couple articles explaining the guarantee in our FAQAgain, we are so sorry you haven't had a positive experience so we've already gone ahead and refunded your account in full so look for that money to be returned within 3-business days per bank timelines.? Restaurant.com and their app have been raved about in the press and with their customers so if you are still having a hard time we ask you to please reach out to their support so you can get that taken care orLet us know if there is anything else we can do for you!

We are very sorry about this customers experience with our campaign matching and customer serviceWe are happy to take feedback such as this customers so that we can improve in both of those areas but we are not misrepresenting what our business does at it's coreWe offer campaigns based on area availability and because of this customers location they were offered a campaign where the decal was in fact free but required a shipping fee of $We have received overwhelming feedback from our drivers that in the event that there is not a base pay campaign available in their area that we still offer them a commission based campaign where the driver may need to pay a shipping feeWe feel badly that the driver feels we've harassed them during the campaign matching process and we're looking into the customer service agents interaction with this driver to determine what all was said and whenWe take great pride in our customer service so if this agents responses are not up to par we will re-train and take other appropriate actionWith regard to pointing this driver in the direction of a different company...we feel like that practice is perfectly aligned with our company vision and we will continue doing suchWe feel like if we aren't able to match a driver to an acceptable campaign that we should give other companies a chance to match that driverAt the end of the day drivers sign up to get paid to advertise on their car and if that's not possible with campaigns we have available we will gladly point the driver in the best direction possible

Complaint ID #: [redacted] Customer Name: [redacted] Response: We are embarrassed that the core feature to our business model was broken for this customerOur program (tracking/reporting of sales from our advertisements) depends on software that receives an inbound sms message with a unique keyword in the message and then relays a response back that is unique and based on the specific keyword that was sentWe outsourced this piece of software because we didn't have the resources to build our own platform and the company that we paid to manage this service had several outages between November and December of The outages affected a small number of our drivers but obviously for a company like ours that depends on this software working 100% of the time this is not acceptableIn this case, she requested and received a full refund on 12/20/We obviously agree that because of our failures she deserved that refundIn response to the outages that we experienced in late we invested in building our own software solution which was started in early December and finished in January This new system was built at great cost to us but out of obvious needTo address some of the other points in her complaint, we are also very sorry for how the email came across to her that suggested she sign up for the company that she was advertisingThat is indeed poor taste and we have actually received that feedback from othersWe have since stopped suggesting that our drivers participate in any service related to the company they are advertising forZoomBenefits or otherwiseWe are again embarrassed at how that came acrossWe hope that this explanation helps to clarify some of the problems we had that caused this customer to be unhappy with our service

We are very sorry to hear about the overdraft on your account and we are more than willing to make this right with youAs some background, the renewal fee for keeping the phone number active followed the terms of service that you agreed to when you agreed to our service and we'd be happy to provide those terms if you do not have themWe notified you via email days prior to the charge on your card and we also emailed you a full receipt of paymentRegardless, we are sorry that for whatever reason the charge was missed resulting in the overdraft feeWe will refund the $and if the bank does not waive that overdraft fee like they should in this case we would be happy to send you the full amount of the fee via PayPalAgain, we're sorry for the miscommunication and look forward to making this right

Sorry to hear you have been less than impressed with our serviceI've gone ahead and processed the full refund for your account so look to see that money within 3-business daysThat time frame comes from the bank, not us so we apologize it takes that longWe also have our customer service email and phone number listed on our site, emails and other places so you could have reached us there to ask for a refundWe have a very liberal refund policySorry it didn't work our better though.?

First of all, we are really sorry that you didn't have a successful campaign! This does happen sometimes which is why we offer the gift card guaranteePer the terms of the guarantee which is clearly stated multiple times, the gift card guarantee is for a $gift card to restaurant.comIf for some reason you are having a hard time redeeming the gift card through the restaurant.com app we would have to ask that you reach out to their customer support as they would be the only ones who could trouble shoot the issue for youRestaurant.com is the single largest provider of gift cards and discounts in the United States which is why we partnered with them to provide the guaranteeRegardless of the issues however, we are more than happy to issue you a complete refund of your decal and any add ons that you hadWe wish the situation were totally different for you and that the campaign was successful and since the guarantee hasn't been the easiest thing to figure out we'd love to offer the refund to youWe'll process the refund now so look to see that money back in your account within 3-business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Complaint ID #: [redacted] Customer Name: [redacted] Response: We are embarrassed that the core feature to our business model was broken for this customerOur program (tracking/reporting of sales from our advertisements) depends on software that receives an inbound sms message with a unique keyword in the message and then relays a response back that is unique and based on the specific keyword that was sentWe outsourced this piece of software because we didn't have the resources to build our own platform and the company that we paid to manage this service had several outages between November and December of The outages affected a small number of our drivers but obviously for a company like ours that depends on this software working 100% of the time this is not acceptableIn this case, she requested and received a full refund on 12/20/We obviously agree that because of our failures she deserved that refund.? In response to the outages that we experienced in late we invested in building our own software solution which was started in early December and finished in January This new system was built at great cost to us but out of obvious need.? To address some of the other points in her complaint, we are also very sorry for how the email came across to her that suggested she sign up for the company that she was advertisingThat is indeed poor taste and we have actually received that feedback from othersWe have since stopped suggesting that our drivers participate in any service related to the company they are advertising forZoomBenefits or otherwiseWe are again embarrassed at how that came across.? We hope that this explanation helps to clarify some of the problems we had that caused this customer to be unhappy with our service.?

Hello,? ? We're sorry to hear of your troublesOur customer service agents are available between 9am and 9pm mountain time via email and phone so I'm not sure what could have happened with your inquiryEither way, we're sorryI've refunded your charge and you will not be billed anything in the future eitherWe hope this resolves your concern.?

The dates that you have listed are incorrect per our records of when you unsubscribed from our listsLike many business you need to unsubscribe from all communication as you are on multiple lists when you sign upThis is done by us and others to prevent you from paying for a service, unsubscribing to all communication only to stop receiving updates like receipts etcPlease click "unsubscribe to all" in the future to avoid problems like thisWe understand that it can be annoying to have to unsubscribe from emails (we've all been there) but our terms are clearly laid out in the terms of service you signed up for and are in total compliance with all communication laws.?

I'm sorry you feel we are a scamWe are definitely not a scam but if the campaign didn't work for you I'm very sorryI've refunded your account in full and you will see that money back in your account within 5-business daysIf there is anything else we can do for you I'd be happy to helpEmail or call us any time

? Complaint: [redacted] I am rejecting this response because: After a few hours Clickfunnel did respond via email and made it very clear to me in several responses that they are not familiar with Referral Cars, have never heard of the company and definitely do not work with your company.? How can that be if you are telling me that this is how the process works?? I believe that you are all a scam and play "DUMB" when being called out Sincerely, [redacted]

We are very sorry about this customers experience with our campaign matching and customer serviceWe are happy to take feedback such as this customers so that we can improve in both of those areas but we are not misrepresenting what our business does at it's coreWe offer campaigns based on area availability and because of this customers location they were offered a campaign where the decal was in fact free but required a shipping fee of $We have received overwhelming feedback from our drivers that in the event that there is not a base pay campaign available in their area that we still offer them a commission based campaign where the driver may need to pay a shipping fee.? We feel badly that the driver feels we've harassed them during the campaign matching process and we're looking into the customer service agents interaction with this driver to determine what all was said and whenWe take great pride in our customer service so if this agents responses are not up to par we will re-train and take other appropriate actionWith regard to pointing this driver in the direction of a different company...we feel like that practice is perfectly aligned with our company vision and we will continue doing suchWe feel like if we aren't able to match a driver to an acceptable campaign that we should give other companies a chance to match that driverAt the end of the day drivers sign up to get paid to advertise on their car and if that's not possible with campaigns we have available we will gladly point the driver in the best direction possible.?

? Complaint: [redacted] I am rejecting this response because: I was told, on your website, by a "online chat person" that I could not be paid until my account reached I still have not been paid my owed to mePlease reimburse me tge I am owedI was promised the earnings would be great and the only person who signed up was a family member, then you try to keep that small commission from me even though I earned it fair and squareYou are using people plain and simpleAll I got from your company was ripped of all of the way aroundThen you sent me an email trying to charge me another to continue to keep the decal I paid forNeedless to say I said to cancel my membership completelyThis is a scam....period! Sincerely, [redacted]

We're sorry to hear that you feel we are a scamWe are certainly not a scamIf you check out FB page you can see that we have other campaigns other than ZoomBenefits for what it's worth.? ? Either way, we've refunded your account in full so please look for that money within 3-business daysWe have a 4.5/rating on Google, same on Glassdoor, 90%+ positive reviews on Revdex.com and we are verified as a trusted company on RipOff ReportWe are sorry you had a poor experience based on your your research online but we wish you would have stuck with your campaign so you would have known for yourself.?

I'm really sorry to hear about the issues you've hadWe state very clearly that the gift card as part of the guaranteed is from Restaurant.com and for the most part, it has been a very positive thing for our drivers who don't end up making a commission in those first daysRegardless, I've gone ahead and refunded you 100% so look for that money to be back in your account within 3-business daysThanks and sorry again for a less than ideal experience with our program.?

We're really sorry you don't feel comfortable with our serviceWe work very hard to provide a great service and we have a great customer service team that is willing and able to refund anyone that isn't fully satisfiedWe wish you would have reached out to us first so we could have helped you further including processed a refund directionRegardless, we have refunded your account in full so please look for that money to be returned to your account within 3-business daysAs for the emails, please just hit unsubscribe from the bottom of any of our emails to stop receiving thoseThanks.?

We are very sorry to hear you're upset about the campaign and we want to make it 100% right with youAs requested we've gone ahead and refunded your account in full so look for the $to be returned to your account within 3-business days per bank timelinesIn looking up your account we see that we've already cancelled the renewal so that has been taken care of as wellAlso, we have removed your billing information.We regret that you feel the campaign was a farceWe assure you it isn't and that we have a very high success rate with this campaign which is why it is one of our most popular campaigns for new driversThat being said, we understand your displeasure and hope that we can win your trust with a future campaign if that is what you desire. Let us know if there is anything else we can do to make this right.