Reffitt's Garage & Towing Service. LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Per phone call: Bring the business the bad part , written documents from the dealership that repaired it or call the insurance company.

This complaint has been resolved; I have spoken with the customer and we agreed that he would not be charged labor. The customer only paid for the tow and the parts.