Refinish First - Boise

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This response is actually quite laughable to meThis is not what happened whatsoeverI have never been rude to any technicianI had no problem with anyone, until I was treated poorly for wanting a situation resolvedLike I said before, I have the same water coming out of all of my faucets, so there should probably be water spots on all of the counter tops, which there are notSecondly, I actually had to go out of my way to contact [redacted] to try to get answers, since I was quite obviously getting nowhere with "the owner"I had already posted a truthful review on the Facebook page before I talked with ***, but was screamed at for doing soI now wish I had looked at the reviews before we had them do our counter tops, as I'm not the only one that's had a problemI would think after getting the run around, and having to have them come out multiple times, our counter tops would not look the way they do now, after only months [redacted]

First I want to apologize for any alarm that we may have caused Ms [redacted] .The credit offer that Ms [redacted] initially received was vetted through a Pre-Screened programThis program is similar to the other prescreen offers from *anks, credit card companies and finance companiesThe follow up notice was a reminder of the upcoming expiration of the Pre-Screened offerThe Pre-screened offers are *ased on guidelines that we su*mit to one of the Credit Reporting AgenciesIn addition to these guidelines, only those individuals who have not opted out of any Pre-screen program would receive the offer that Ms [redacted] mentions in her Customer Experience Information Summarythe offer that Ms [redacted] received also includes information on how to *e removed from all pre-screened programs(See *elow)If the check is presented for payment:There are specific instructions for the *ank or entity to whom the check is presented to validate the identity of the person cashing the check.The person cashing the check, must provide &n*sp;a phone num*er and a social security num*er which is cross-referenced or used for verification purposes.Once we are notified *y our *ank that a check has *een received, we make every effort to validate the identity of the person who presented the check for payment.Our employees have *een instructed on the procedure to follow if identity theft is suspected.Per Ms [redacted] 's instructions our company will remove her from our advertising programHowever, should she desire to *e removed from all Pre-screened offers she should *e aware of the following information that is provided on All Pre-screen offers.This "prescreened" offer of credit is *ased on information&n*sp;in your credit report indicating that you meet certain criteriaIf you do no want to receive prescreened offers of credit from Wise Finance&n*sp;and other companies contact: Experian, P.O*ox 919, Allen, Texas 75013-0919; Equifax, P.O*ox 740123, Atlanta, Georgia, 30374-0123; or TransUnion, P.O*ox 505, Woodlyn, Pennsylvania 19094-Or, you may notify all three agencies *y calling toll free 1-888-567-or to the we*site http://www.optoutprescreen.com.Wise Finance, LLC has *een in *usiness since and the office has served the Normal/*loomington area since The offer that Ms [redacted] mentions in her Customer Experience Information Summary was not an attempt to defraud Ms [redacted] or to &n*sp;compromise her identityIt is my hope that this letter serves as a clarification of the programAdditionally, I hope that our actions, removing her from future offers from Wise Finance of Normal, LLC will satisfactorily resolve this matterHowever, if Ms [redacted] has future questions please, do not hesitate to have her follow up regarding this communication.regards, [redacted] ***Manager Mem*erWise Finance of Normal, LLC

He might have said he offered to pay before he filed the complaint but that is not so We would have gladly re-done the tub if he was going to pay us The house is in Mountain Home and therefor a hour drive each way for my technician, there is no way we would have re-done the tub for free when the damage was clearly not covered in the warranteeThis was simply a matter of his tenants damaging the tub in a way that was not covered in our warrantee When the customer offered to pay we immediately scheduled the work and got it done to his satisfaction in a timely fashion We did everything a company should [redacted] ***

Those are the facts as we know them Why would Amy have quoted a refinish only price? Why would she have told him days instead of 3, which is what it would take for stripping and refinishing? Why would the technician drive all the way out to his house without the equipment to strip? [redacted] sent us pictures with no comment, and did not contact us after we were last at his house to let us know he was not happyHe has not returned our call since filing this complaint

We do not sell or install water treatment systems, nor would we ever claim our product would never show water spots, as that is something beyond our control Also, *** said she will not let us look at the countertop in question Please advise us going forward, as we have been reasonable and polite every step of the way, even though we have not received the same and don't expect to in the future *** *** ***We do not sell or install water treatment systems, nor would we ever claim our product would never show water spots, as that is something beyond our control. Also, *** said she will not let us look at the countertop in question. Please advise us going forward, as we have been reasonable and polite every step of the way, even though we have not received the same and don't expect to in the future. *** *** ***

Hi ***,
When *** met Amy (RF representative) at our home show booth he told her he had a fiberglass shower he would like refinished, she quoted him our standard price for refinishing, (not a price and time frame for a strip and refinish). They set up a time to have the shower refinished
When our technician arrived to refinish the shower he realized it had been stripped and refinished twice before, so we arranged to come back another day to strip and refinish the shower as it was going to take much longer. We told him of the additional cost to strip the shower, he insisted that Amy told him the price she quoted included a strip and that she said it would look like a new shower. I told him the price he was quoted was for a refinish only. If she knew the shower needed to be refinished she would have quoted $more. He was insistent and argumentative. We agreed to do the work for the refinish price only. After the shower was refinished, he said he was not happy, I met him at his house to inspect the shower, and I told him because it has been stripped and refinished twice before it will not look new but it will look very good. We had a firm agreement to polish a couple of spots he was not happy with, the following day and that he would be there to inspect. When my technician arrived *** was not there to inspect or pay his bill, but my tech was able to get in to complete the work. He polished the two spots we discussed. A week later, we had not heard from ***, we sent him an SMS invoice. He sent back some blurry pictures of his shower with no comment. This happens regularly with happy customers, and he did not comment or contact us in any way. The next thing we heard was a complaint he filed with the Revdex.com. We have tried to contact Mr***. As of today he has not returned our call

He is telling lies, I spoke with Amy for over an hour, she went over with my wife and I step by step what the process was, She told us it would take Two days to do the the job because it needed to be strippedRefinish First did not show up at the scheduled time so I had to call and find out what was going onI was told there was a scheduling error made and they would be out the next dayThe tech showed up and had to go back to the shop because he was not equipped to do a stripI was never told it was going to cost moreI feel this needs to go to court and we will see if they lie under oathI have witnesses of the conversation with Amy at the Idaho fair booth they had when this was set up and what was quotedSomeone sent me a photo of an invoice and I sent back pictures of the work they didLook at the date on the invoice and the date I took the picturesIt will show you that he is a liar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Three weeks ago, we set a day and time to perform the small repairs on *** shower. The day before we were set to do the repairs *** filed this complaint. I called him and asked why the complaint, we are set to do the repair tomorrow as discussed, he said he did not know what time and
had not heard from me. I reminded him of what we had discussed and told him I was out with the flu for a couple of days but the scheduling was all set as planned. Our technician arrived on the day and time set three weeks ago, performed the minor repair perfectly, *** was and is very happy with our work. He said he would do whatever necessary to get this complaint removed

First I want to apologize for any alarm that we may have caused Ms***.The credit offer that Ms*** initially received was vetted through a Pre-Screened programThis program is similar to the other prescreen offers from *anks, credit card companies and finance companiesThe follow up
notice was a reminder of the upcoming expiration of the Pre-Screened offerThe Pre-screened offers are *ased on guidelines that we su*mit to one of the Credit Reporting AgenciesIn addition to these guidelines, only those individuals who have not opted out of any Pre-screen program would receive the offer that Ms*** mentions in her Customer Experience Information Summarythe offer that Ms *** received also includes information on how to *e removed from all pre-screened programs(See *elow)If the check is presented for payment:There are specific instructions for the *ank or entity to whom the check is presented to validate the identity of the person cashing the check.The person cashing the check, must provide &n*sp;a phone num*er and a social security num*er which is cross-referenced or used for verification purposes.Once we are notified *y our *ank that a check has *een received, we make every effort to validate the identity of the person who presented the check for payment.Our employees have *een instructed on the procedure to follow if identity theft is suspected.Per Ms***'s instructions our company will remove her from our advertising programHowever, should she desire to *e removed from all Pre-screened offers she should *e aware of the following information that is provided on All Pre-screen offers.This "prescreened" offer of credit is *ased on information&n*sp;in your credit report indicating that you meet certain criteriaIf you do no want to receive prescreened offers of credit from Wise Finance&n*sp;and other companies contact: Experian, P.O*ox 919, Allen, Texas 75013-0919; Equifax, P.O*ox 740123, Atlanta, Georgia, 30374-0123; or TransUnion, P.O*ox 505, Woodlyn, Pennsylvania 19094-Or, you may notify all three agencies *y calling toll free 1-888-567-or to the we*site http://www.optoutprescreen.com.Wise Finance, LLC has *een in *usiness since and the office has served the Normal/*loomington area since The offer that Ms*** mentions in her Customer Experience Information Summary was not an attempt to defraud Ms*** or to &n*sp;compromise her identityIt is my hope that this letter serves as a clarification of the programAdditionally, I hope that our actions, removing her from future offers from Wise Finance of Normal, LLC will satisfactorily resolve this matterHowever, if Ms*** has future questions please, do not hesitate to have her follow up regarding this communication.regards,*** ** ***Manager Mem*erWise Finance of Normal, LLC

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Those are the facts as we know them.  Why would Amy have quoted a refinish only price? Why would she have told him 2 days instead of 3, which is what it would take for stripping and refinishing? Why would the technician drive all the way out to his house without the equipment to strip?  [redacted] sent us pictures with no comment, and did not contact us after we were last at his house to let us know he was not happy. He has not returned our call since filing this complaint.

This started with [redacted] walking up to our booth at the fair and asking if our product is supposed to hide water spots.  I replied no, and told her we cannot control that, and especially if you have a dark color and/or hard water.  She then said that we promised it would not show water...

spots and asked what I was going to do about it.  I told her there is nothing we can do, it is a water issue, if you had dark counters of any kind it would show water spots.  Without letting me finish explaining she then walked off saying she was going to let everyone know we weren't going to help her.  I remember her from when we did her job because she was always so angry and nasty with my technicians.  She came to our booth looking for confrontation, I was very polite.  I looked her up after she left our booth and had [redacted] call her to see if we could look at her top, because maybe there was something we could do (clean her top, and show her why she needs to dry the counter after using the sink).  [redacted] called her and set a time for 2 days later.  She was still nasty with [redacted], but [redacted] was very polite.  The next day she posted nasty things on Facebook about our company.  [redacted] called her and said we talked the day before and were going to come out to look at her counters, and asked why she posted that on Facebook when we haven't even looked at her counters.  She then started saying [redacted] was yelling at her said she didn't want [redacted] to look at her counters and hung up.  We are at a loss with this.  She is a mean nasty person, we do not know what she wants but it is not a solution, or to be reasonable.  Thanks for your help [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is actually quite laughable to me. This is not what happened whatsoever. I have never been rude to any technician. I had no problem with anyone, until I was treated poorly for wanting a situation resolved. Like I said before, I have the same water coming out of all of my faucets, so there should probably be water spots on all of the counter tops, which there are not. Secondly, I actually had to go out of my way to contact [redacted] to try to get answers, since I was quite obviously getting nowhere with "the owner". I had already posted a truthful review on the Facebook page before I talked with [redacted], but was screamed at for doing so. I now wish I had looked at the reviews before we had them do our counter tops, as I'm not the only one that's had a problem. I would think after getting the run around, and having to have them come out multiple times, our counter tops would not look the way they do now, after only 6 months. 
[redacted]

He might have said he offered to pay before he filed the complaint but that is not so.  We would have gladly re-done the tub if he was going to pay us.  The house is in Mountain Home and therefor a hour drive each way for my technician, there is no way we would have re-done the tub for...

free when the damage was clearly not covered in the warrantee. This was simply a matter of his tenants damaging the tub in a way that was not covered in our warrantee.  When the customer offered to pay we immediately scheduled the work and got it done to his satisfaction in a timely fashion.  We did everything a company should.   [redacted]