Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
This situation escalated because of the way the business handled my questions after a licensed inspector noted the problems with the install. Rather than take responsibility and admit they made a mistake, they tried to blame the customer and then Randy hung up on me. Worst company I've ever dealt with. The unit was not grounded, still isn't grounded, and therefore not installed to code. Asking me to pay for a whole new service call is ridiculous when this should have been done at the time of install, again as per manufactures specifications. There is no separate charge for electrical work as it is part of the standard install as per code and manufacturers specifications. Ridiculous, rude business that doesn't complete the job properly.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The company failed to accept responsibility for their mistakes and their code violations. Their technician is not up to date on codes and he installed incorrectly. I have verified this with the Texas licensed inspector. I was only argumentative when he rejected my argument and my request to have them return and do it correctly to code and according to manufactures specs, and after he hung up on me. Then I was understandably upset. Terrible company with NO customer service or warranty behind their work. They fraudulently charged meFor a modification thwy didn't do. We want this money refunded. We were shocked to learn nothing was moved and theyLied to us.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
This situation escalated because of the way the business handled my questions after a licensed inspector noted the problems with the install. Rather than take responsibility and admit they made a mistake, they tried to blame the customer and then Randy hung up on me. Worst company I've ever dealt with. The unit was not grounded, still isn't grounded, and therefore not installed to code. Asking me to pay for a whole new service call is ridiculous when this should have been done at the time of install, again as per manufactures specifications. There is no separate charge for electrical work as it is part of the standard install as per code and manufacturers specifications. Ridiculous, rude business that doesn't complete the job properly.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The company failed to accept responsibility for their mistakes and their code violations. Their technician is not up to date on codes and he installed incorrectly. I have verified this with the Texas licensed inspector. I was only argumentative when he rejected my argument and my request to have them return and do it correctly to code and according to manufactures specs, and after he hung up on me. Then I was understandably upset. Terrible company with NO customer service or warranty behind their work. They fraudulently charged meFor a modification thwy didn't do. We want this money refunded. We were shocked to learn nothing was moved and theyLied to us.
[Provide details of why you are not satisfied with this resolution.]
Regards,