Reflections

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I purchased a Chevrolet Cruze from Toyota of Nashua in December of I didn't have a great experience purchasing the car to begin with and now I have had a horrible experience with there service centerWhen I was in the process of purchasing the car, they weren't able to finish up the paperwork completing the sale that day and I had to go so what we did was I left my trade-in, took the Cruze and was going back the next day or two (I don't remember exactly but it was within 1-days) because they were having trouble making the deal workWhen I came back there were still issues and I was stuck waiting and so I said that I'll just take my traback and go elsewhereEven though the sale was not finalized they had already sold my trade-inHuge issueEventually we made it work but I had a bad taste in my mouthI financed through *** and I pay 18% on my car loan so I was hoping with the amount of money they made on me during the sale, coupled with what the company makes on my loan that I would receive some level of serviceI was wrongI have a few issues with my vehicle right now; my drivers side heated seat is not working, the driver door speaker is blown, and the navigational display has an issueWhen I purchased the car I also purchased an incredibly expensive and extensive warranty (*** at $2500)Now, when I purchased it I was very clear what I was looking for, complete bumper to bumper coverage to 100,because I knew I would have the car at least that longSince my car had these issues and I am due for a tire rotation and oil change I figured I would finally months later give them a shot at earing my business on the service sideI went to the website to look for service specialsAll they have on their site is expired couponsI explained that to the person I ended up chatting with through their site and they didn't even say they would honor any of them OR send me what the current month specials which I thought was poorAt any rate I decided I would call and set the appointment for today (January 15th, 2015) Upon being called up to Melissa ***'s desk the whole interaction seemed very transactional versus customer centricI explained to her about the service specials being outdated (still are) because I was hoping to see what they were for the current monthIt's pretty sad that a business of their size and revenue can't keep their website up to dateBeing a day or two behind is one thing but their specials expired over two weeks agoAs a consumer this is pretty frustrating especially when they can't show you the current month's specialsThe first thing Melissa and I discussed was about the general maintenace I wanted completed (oil, tires, top off fluids) and then we discussed the warrantied items I was concerned aboutI told Melissa that I don't want them to do anything to my vehicle that isn't covered by the warranty and she said that they don't know what covers itI then asked her how can your company who sold me the warranty not know what it covers? To me this is the simplest thing a company should doI have been in customer service and sales for years and in my business it is unethical to sell something that you don't know what it actually coversShe told me that for each issue they have to run diagnostics at $107+ a pop so that I would be charged that at least twice which makes no sense to meI have bought a vehicle from Tulley's and from ***Never had I ever brought a vehicle in where the service people had no clue what their warranty coversI told her that I wanted my car back and that I wanted to speak to the department supervisorMelissa left and came back - minutes later with a man who didn't even bother to introduce himself and see if he can helpDid anyone in your service department ever go through some kind of customer service trainingI had to ask Melissa after he left what is name was which is Rob ***Long story short your service members ability to handle objections professionally and effectively is beyond poorAlso, I am going to escalate this even higher because it is illogical to me how your company can sell someone a warranty and then have your service department not trained on your own productsOf any industry I have ever been in I have had to be trained on what my company sells so when a customer comes in asking about it, I know what to doI have never had a worst customer service experience when dealing with a dealershipThis is the first and last car I will buy from Toyota of NashuaI am going to look into a dealership who is versed in the *** warranties and who can help me with my vehicle and that is where I will buy my next vehicle

I am the Property Manager of Travis Station ApartmentsI have conferred with Mr*** and have requested he submit a copy of the information in question.It is not our company's practice to report negatively to credit bureausIn fact, in the event that a resident defaults on their lease or leaves
a debt to the property, the debt would not be listed as Travis Station Apartments- it would show the name of our collection agency.It should also be noted that if Mr*** had been evicted (as he claims his credit report states), he would not be currently residing at the community.We are requesting again that Mr*** provide us with documentation in question, so if we happen to be in error we can assist.Thank you for your time and attention to this matter

Ring was brought into us in very poor condition and extremely dirtyRing MUST be cleaned BEFORE repairAfter placed in the cleaner another stone fell out from the dirt that was holding it inAfter exausting all our efforts to locate the stone my jeweler replaced the stone with what we thought the
stone looked like.After viewing customers photo we were able to locate the stone in our cleaning machine and reset it.The stone was now CLEAN and she did not reconize the color.We call customer today on june requesting her address to issue her a refund of that is the full ammountI have not heard back from them as of yet

Company states: We have decided to process a refund for the consumer via Paypal and they should receive the funds in a few days.

Review: On March 13, 2015 I ordered and purchased a Yoga swing stand from Reflections. The owners name is Nityam Privette, web site address is www.photomagnets.com, product name "Tall metal yoga swing stand" 12 gauge steel will accommodate up 1 yoga swing with 1-2 people to 400 lb. powder coated dark green strong resistances to rust dimensions 66"(width) x 50"(depth) x 86"(height), weight of stand 60 lb.. The cost of the stand was $199.95 + shipping and handling of a grand total of $279.90 "The Track number from ups(#[redacted])". ON March 18, 2015 I received an email from ups stating the the product was damaged and was being returned. Now at this point I just want to be refunded my money and from my understanding the package was returned to "The Hammock Source" P.O. Box 1602 Greenville, NC,27835, web site name www.thehammocksource.com, I have called both places about getting a refund and no body has returned my phone calls. I have written emails as well and no one has responded. I filed a complaint with [redacted] which I used to order. ALL I WANT IS A REFUND, I have used the Revdex.com in the past with similar case and the Revdex.com was able to get me a refund with in days, I feel like I have been robbed if you guys can please help me with this situation I would be very grateful. My contact info is [redacted] ###-###-#### 171 Kenyon street Hartford CT 06105 my email [redacted], you may also talk to my husband [redacted] ###-###-####, his email is [redacted] Thank you very much![redacted]Desired Settlement: All I want is a refund.

Business

Response:

Company states: We have decided to process a refund for the consumer via Paypal and they should receive the funds in a few days.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.