Refresh Dental North Pointe

Thank you for reaching out to Christiana Care about your dental reimbursementI thoroughly researched your concern and learned that your $dental reimbursement was processed and mailed on 3/23/We also learned that the check has not been cashed so we will re-issue you a check for $for your reimbursementI apologize for the inconvenience to you for this concernIf I can help in any way further, please do not hesitate to contact me at [redacted] ***, Patient Experience

Mr [redacted] , Thank you for reaching out to Christiana Care about your billing concernI have thoroughly researched the information you shared and apologize that the details of your concern were not communicated more clearlyAll of your bills with Christiana Care Health System are paid and you do not have any bills pending as patient responsibilityIf you would like to have an itemized bill indicating this zero balance due I will be happy to provide that to youI learned that the bills being mailed to you are from the physician who provided your care and treatmentThe physician is not an employee of our health system therefore bills separately for the services renderedIn Christiana Care's efforts to serve patients, I did contact the physician's financial office and shared your concerns, in addition to informing them of the guidelines that you shared about veterans in the choice program are not to receive mail about their medical balances dueIf I can be of any other support to you, please do not hesitate to contact me at [redacted] ***, Patient Experience

On behalf of Christiana Care, I would like to apologize for the experience you have had with our Patient Financial ServicesI contacted that department to gather information to resolve your concernPatient Financial Services confirmed that you were eligible for DE Medicaid during June of and that insurance paid your June patient carePatient Financial Services confirmed that you are not eligible for DE Medicaid during July or August of 2013, therefore our records indicate a total balance due of $for one hospital visit and two physician billsChristiana Care offers patients the opportunity to apply for financial assistance and if you pursue that option and receive financial assistance that could be very helpful to lower the balance due to Christiana CareWe also offer payment plans which will provide you opportunity to remove your bills from collections and positively impact your credit reportI can be reached at Patient Experience, [redacted] to assist you in moving forward and would be welcome the opportunity to work with you on this resolutionThank you, [redacted] Patient Experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As the business said themselves, they did not perform the full physical exam as I requested (because they "do not have time") and instead charged me with a "diagnosis" code because the doctor gave me a referral I did not even ask forThe only solution they gave was to take my payment - which I've already paid and was part of my problem Regards,

Thank you so much for reaching out to Christiana CareI apologize for the experience you have had in an effort to obtain the refund you are due and am committed to support you in resolution of your concernWe take your feedback seriously and want to work with you, in addition to learning from this concern to improve our service for other patients and familiesI have contacted the Dental Services team and we are processing a refund of $for you immediatelyI apologize for the confusion, frustration and delay in receiving your reimbursementIf you have any questions or concerns, please contact me at [redacted]

Thank you for reaching out to Christiana Care to share your billing experienceWe take your feedback seriously and want to work with you to resolve your concernI apologize that your experience did not meet your expectations for handling your concernI appreciate your payment of the balance and due to the miscommunication, Christiana Care has requested the credit agency remove any late payment reference for this bill on your credit recordPlease feel free to contact me if you have any questions or concernsI can be reached at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Ms [redacted] , Thank you for reaching out to Christiana Care for followup on your billing experienceI apologize that you were not able to resolve this concern and I would like to support you moving forwardWe take your feedback seriously and work with the departments involved to ensure this experience does not happen to another patientI contacted our Patient Financial Services department and they informed me that the balance due has been paid and we have requested that BYL send a letter to remove the item from your credit reportI have requested a copy of the letter as well to ensure this is completedI apologize for your experiencePlease contact me if I can be of any further assistanceThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:This is complaint # for this same issueSaid hospital set expectations for a front tooth implant for an agreed dollar amountDollar amount was demanded prior to serviceAs difficult at it was, the dollar amount was fully satisfied , paid in full, but front tooth implant was never installedA former complaint to hospital and Revdex.com resulted in multiple telephone calls from the hospital representative, and excusesWhat is desired is what was promised - the front tooth implant, and an end to their never-ending stream of excuses for failing to deliver what was promised - an implanted front toothNow the hospital has both my payment in full, AND my not-implanted toothThis hospital owes me the service as promised - an implanted front toothThat is our agreement, our contract: - not excusesPlease help.Translate Desired Resolution / OutcomeDesired Resolution:Delivery of OrderselectDesired Outcome:Multiple payments over time - it was a struggle -but full payment was made, and now even if it is a struggle for the hospital, an implanted front tooth is desired and what I'll settle for

Thank you for the opportunity to share additional information about the labwork - both the tests conducted and the procedure for insurance coverageWe take your feedback seriously and have learned from your comments as we work with other patients to communicate clearly and effectively on tests and proceduresI apologize for the experience during the post procedure processChristiana Care works closely with the patient and lab to process the necessary paperwork for patient consents, medical necessity documentation and serving as a liaison between the insurance company and the lab to ensure payment for the patientThe lab selected has accepted your insurance payment as payment in full for servicesI apologize if you did not receive the information that the lab was out of networkThe lab performs an analysis of the test sample and if results are normal, then they are able to perform a more sensitive test to provide additional information to the physicianthis more indepth test is a validated tool to help in the diagnosis of certain conditions therefore is under FDA review and pending approvalI encourage you to discuss the test results specifics with your physician and would welcome the opportunity to schedule a conference call to discussPlease let me know if any questionsThank you so much, [redacted]

Thank you for sharing your feedback on Christiana Care's response to your concern. I apologize for the experience you have had in discussing your concerns with our billing department. It would have been helpful for you to know exactly why we declined your request for a lower fee based on your research with your insurance company. Being specific in our communication with you that the Christiana Care estimate line is available and checking with the facility in addition to your insurance is a message that would have been helpful to hear at the beginning of handling your concern. Christiana Care sends three bills before turning the bill over to collections. I apologize for your experience on this billing concern and would like to work with you to resolve the concern. I would be happy to work with you on a payment plan and withdraw this bill from collections. I will contact you to discuss a resolution. I can also be reached at [redacted] Sincerely, [redacted] Patient Experience

Thank you for reaching out to Christiana Care with your billingconcern. I apologize that you were not able to resolve your billing concernthrough the billing department. I am glad that we have connected to resolvingthis concern. In a separate email to the author of the email I... attached a Financial Assistance Application whichyou will need to complete and submit with the pertinent financial informationwhich was in effect at the time of the date of service in late 2013. Once yourapplication is reviewed and if you qualify for financial assistance, your billfrom the Christiana Care services will be adjusted according. If there remainsa balance due, you are able to set up a payment plan. Once those items are inplace, we will work together to revise the credit report. The Christiana Care payment due is $1384.65 for hospitalservices. The balance due you referred to in the RevDex.comconcern is your balance due from the DFES – Doctors For Emergency Services, aseparate physician group of emergency room doctors. DFES is a separate companyand you will need to deal with them directly on the credit report and amountdue. Please let DFES billing know that you are filing for financial assistancethrough Christiana Care. DFES often provides the same discount that CCHSawards. I apologize you were not able to resolve your concern with the billing department. I am looking forward to working with you to help. Please let me know if any questions. Thanks, [redacted] ***

Thank you for reaching out to Christiana Care with your billing concernWe take your feedback seriously and want to work with you to resolve your concernChristiana Care has an estimate telephone contact number [redacted] and we encourage patients to contact us since that will help patients plan for the cost of medical tests and proceduresI apologize for any miscommunication during your telephone calls with our patient Financial Services, as well as the customer service you receivedYou are certainly eligible to apply for financial assistance or establish a payment plan to pay your billChristiana Care provides a cycle of bills to the patient for payment before the balance due is given to a collection agencyI would be happy to work with you on a payment plan and withdraw this bill from collectionsI will contact you to discuss a resolutionI can also be reached at [redacted] ***, Patient Experience

Dear Mr [redacted] , I apologize for the delay in the receipt of your reimbursementI have followed up with the departments involved and am able to confirm that the check will be mailed by the end of this weekI apologize that your experience did not meet your expectations, nor did it meet our service recovery commitmentPlease know that we acknowledge our delay and have learned from the concern to prevent this from happening to another patientIf I can assist in any other way, please do not hesitate to contact me at [redacted] Please accept my deepest apologies for your experienceSincerely, [redacted] ***, Patient Experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The hospital said they would pay, but never did, in spite of a few follow-ups Now the number I was dealing with is continually busy There is no describing how aggravating this has been The $wouldn't even cover the aggravation If I took this to the DA, could I get interest and punitive damages? Below is my original complaint and a copy of an email received from you [redacted]

Thank you for reaching out to share your feedback on your patient and billing experience with Christiana CareI would like to apologize that we did not meet your expectationsWe appreciate the opportunity to learn from patient's feedback and take all concerns seriouslyOur Medical Aid Unit does not have a contract with Independence Blue Cross, therefore we are unable to bill your insurancePrior to treatment, patients sign a financial consent with indicates their agreement to financial responsibility in case there is not insurance coverageI apologize you were misinformed about signage at the facility concerning what insurance we do not acceptOur leadership in both billing and at the Medical Aid Unit are re-educating staff on insurance informationIn addition, the MAU is pursuing signage to better communicate with our patientsThank you for sharing your concernIf I can be of further assistance, please do not hesitate to contact me at 733-Thank you, [redacted] Patient Experience

On behalf of Christiana Care, I would like to resolve your billing concernI apologize that you were not able to resolve this concern with our billing departmentWe thoroughly researched your concernFor the 1/27/date of service, you do not have any balance due to Christiana CareYour
emergency department visit was billed to your insurance and you paid the remaining balance due of $on 2/19/This account did not go to collections.When patients are seen in the Emergency Department, patients are often seen by physicians who are affiliated with Christiana Care but are their own separate practice therefore they bill the patient directly for the services renderedThe balance due and since reported to your credit report may be from a physician who provided treatment during your emergency department visitI would welcome the opportunity to help you in any way possible moving forwardPlease do not hesitate to contact me if you need additional informationthank you, *** *** *** *** ***

On behalf of Christiana Care, I would like to respond to your billing concern associated with your physical therapy treatmentWhen patients register for the physical therapy sessions, the administrative staff complete a benefits assessment formIn Christiana Care's record for your benefits
information, the notes indicate that your insurance would pay percent of the contracted rate after the $deductible has been metI apologize for any confusion on understanding the insurance information we obtainedWe request that patients confirm the details on whether or not they have met their deductible so that they will understand exactly what their out of pocket expenses will be for their treatment planChristiana Care works closely with patients to establish a payment plan to ensure their account is current with a payment that matches the patient's ability to payI would be available to answer any questions for youThank you, *** *** *** *** ***

Thank you for reaching out to Christiana Care to make us aware of your billing concernI welcome the opportunity to address the concerns you note and will work with you and our Christiana Care Neurology office to resolve your concernDuring the patient visit, our neurology team provides
patients with a letter from the Corinthian Reference Lab concerning the biopsy, results and insurance informationThe document states "As this test cannot be performed in routine pathology laboratories, it is possible you may receive an EOB from your insurance company stating this is not a covered service or there are no out of network benefitsPlease understand we work through this process regularly with all insurance companies and Medicare." CRL is one of few labs who perform this testing and Christiana Care has had quality results and a strong relationship dealing with insurance coverage for patients requiring the lab tests performed by CRLWe do not have any authority to request an audit of their chargesIn reference to your request to resolve your billing concern, CRL has stated that the payment you received from your insurance company will serve as payment in full for the lab chargesIf you need a copy of the CRL document referenced above, please feel free to contact me at ***also if you would kindly submit the insurance payment to CRL then your lab expenses will be resolvedPlease do not hesitate to contact me with any questionsThank you, *** *** *** ***

Dear Ms***, Thank you for sharing your concern about the experience you had in the emergency department and the bill you received for that visitChristiana Care takes your feedback very seriously and I apologize that your experience did not meet your expectationsI welcome the opportunity to
work with you on several options you can pursue to address your concerns - The bill/charges you are disputing are from Doctors for Emergency Services, a separate organization of physicians, who provide physician care in the Christiana Care Emergency DepartmentsYou can call them at *** to discuss their charges for services. - You shared a concern about whether you were seen by a physicianBoth Christiana Care and DFES can provide documentation that you were seen by a physician assistant and all care is under a physician as wellYou also shared a concern about what the medical careIf you would like a clinical review of your care, Christiana Care would be more than willing to do so on your behalf. - You shared that you would like the charges reducedDFES would have to make that decision so you will need to contact themIf you would like to apply for financial assistance you can do so through Christiana Care and DFES will offer the same discount to your bill that we would apply based on your income and ability to pay.In followup to our conversation, I will email you the financial assistance form for completion for consideration of a discountChristiana Care and DFES work closely together, so please do not hesitate to contact me after you receive the financial assistance form or if you have questions after contacting DFESThank you, *** *** *** *** ***