Refreshed - Healthcare

To whom it may concern, Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: ? ? [redacted] ? Our records indicate that our trial product was purchased on 3/29/We understand their concerns, however, ? the customer has initiated a chargeback for the disputed order before contacting customer service on 4/23/The chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the case

This company offered a free sample and I only had to pay shipping and handling with my credit cardFourteen days later my account was charged for $and before I noticed it, they withdrew the money from my accountI used a debit card that I only use for online purchases so I know what I spend because I only put enough money in the account for the particular purchase I am making at the very moment so, immediately I knew I had never spent that quantity of money on anythingI let my bank know and they put it on hold to investigate the matterThey got back to the company and it showed my bank that it had proof of delivery of the product I had "bought"Actually it was the "free" sample delivery that they have proof ofI don't know if I ever will be able to get my money back but I hope they cannot do this to anyone elseadvertising a "free" sample but if you don't say something in days they'll charge the full priceActually I never saw this rule anywhere and they charged

To whom it may concern,
Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking
the T&C check-boxPlease see the following checkout page for more information: ***
Our records indicate that our trial product was purchased on 3/29/We understand their concerns, however, the customer has initiated a chargeback for the disputed order before contacting customer service on 4/23/The chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the case

To whom it may concern,
Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking
the T&C check-boxPlease see the following checkout page for more information: ? ? ***
?
Our records indicate that our trial product was purchased on 3/29/We understand their concerns, however, ? the customer has initiated a chargeback for the disputed order before contacting customer service on 4/23/The chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the case