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Refundo Reviews (1)

Thank you for the opportunity to respond to this complaintRefundo values its customers and works to ensure they receive prompt, professional, and secure serviceRefundo was expressly designated as
an Authorized Payment Agent for the complainant pursuant to the Code of Federal Regulations (C.F.R210)In its role as authorized payment agent, Refundo works with *** *** *** and the Internal Revenue ServiceRefundo became aware that the *** *** *** apparently responsible for the complainant’s tax return was charged with identity theft and conspiracyThere was a claim by the manager of the tax office that the business was no longer owned by the individual that was convicted of the crimesHowever, both calland email communications from the *** indicated otherwiseAlthough Refundo could not be 100% certain the transfer did not occur, it was not satisfied with the documentation provided by the manager that the business had changed handsIn light of the circumstances, Refundo exercised its contractual rights as authorized payment agent to reject all deposits related to the *** *** *** in questionPursuant to the Internal Revenue Manual, deposits that are rejected by a financial institution result in the generation of a paper check mailed directly to the taxpayer’s mailing addressWhen this occurs, the taxpayer receives the gross refund and is not charged any fees by Refundo The complainant indicates in her complaint a “purchase price” of $2,That claim is completely inaccurateThe individual contracted for Refundo’s service as authorized payment agentRefundo’s fee is $27.00, and is only charged upon receipt of a tax refundBecause the Complainant’s refund was rejected by Refundo and returned to the IRS, the Complainant was charged nothingRefundo was acting out of an abundance of caution, and out of concern for the Complainant’s best interestsRefundo is sympathetic about the delay that was a result of the IRS’ issuance of a paper check, but is gratified that the Complainant’s refund was entrusted to the Internal Revenue Service for delivery directly to the Complainant

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Address: 310 Morris Ave PO Box 837, Elizabeth, New Jersey, United States, 07208-3695

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