Customer stated they have a lifetime warranty, when in fact they have a limited lifetime warranty with special conditions which are clearly stated on back side of warranty Their warranty is a manufacturer's warranty Regal's responsibility is the labor.The delay on this was because the factory does not have records for the product customer bought due to it being years old Regal has been trying to resolve this for quite a while Regal has in the last few days gotten the factory to agree to furnish the product needed at no cost to homeowner Regal will replace the glasses at no cost.We spoke to Mr [redacted] a few days ago to set up a day and time to come over to measure the glasses which need replacing He was concerned about replacing tops and bottoms because of how they would look We agreed both glasses would be replaced.At that time, we were told that Mrs [redacted] was getting in touch with the Revdex.com I was out days first of the week due to a Jewish holiday so I was unable to call Mr [redacted] but my service manager did call That is when they were told about the letter.We are still willing to take care of this issue if the [redacted] are willing to retract the Revdex.com letter since we had a solution before the letter was sent.I have tried to reach the [redacted] for several days They have not returned my calls I will keep trying
This is my third year of using Regal Home Improvement Co for window and other services We had an issue with the pricing on the scope of this project compared to the actual time it took to complete and materials but it was resolved in my favor The major item that stands out with this company is the foreman, Migel and his crew Without Migel, this would be another company that does window and siding and not much more In my opinion, he is the face of the company If he leaves the company, I would not use them
Regal Home Improvement finished our bathroom a couple of years ago and since I could do nothing about their very poor work I did not file a complaintHowever I get mad every time I use the bathroomThey did not allow me to choose the tub but instead put in their own choice of a cheap vinyl oneI cannot put anything on the sides of the tub because the tub has slanted edgesThey left grout that hardened in the tub and it has collected soap and looks dirtyIt cannot be removedThe shower rod is so high that I couldn't find a shower curtain long enough and cannot take a shower without water dripping on the floorThey gouged the wood floor in another room, a deep one foot gouge, and it cannot be repaired without taking up and replacing the floorIn another room they installed a very loud heating unit It is so annoying They were hard to work with and I would never recommend them for interior work
Customer stated they have a lifetime warranty, when in fact they have a limited lifetime warranty with special conditions which are clearly stated on back side of warranty Their warranty is a manufacturer's warranty Regal's responsibility is the labor.The delay on this was because the factory does not have records for the product customer bought due to it being years old Regal has been trying to resolve this for quite a while Regal has in the last few days gotten the factory to agree to furnish the product needed at no cost to homeowner Regal will replace the glasses at no cost.We spoke to Mr [redacted] a few days ago to set up a day and time to come over to measure the glasses which need replacing He was concerned about replacing tops and bottoms because of how they would look We agreed both glasses would be replaced.At that time, we were told that Mrs [redacted] was getting in touch with the Revdex.com I was out days first of the week due to a Jewish holiday so I was unable to call Mr [redacted] but my service manager did call That is when they were told about the letter.We are still willing to take care of this issue if the [redacted] are willing to retract the Revdex.com letter since we had a solution before the letter was sent.I have tried to reach the [redacted] for several days They have not returned my calls I will keep trying
This is my third year of using Regal Home Improvement Co for window and other services We had an issue with the pricing on the scope of this project compared to the actual time it took to complete and materials but it was resolved in my favor The major item that stands out with this company is the foreman, Migel and his crew Without Migel, this would be another company that does window and siding and not much more In my opinion, he is the face of the company If he leaves the company, I would not use them
Regal Home Improvement finished our bathroom a couple of years ago and since I could do nothing about their very poor work I did not file a complaintHowever I get mad every time I use the bathroomThey did not allow me to choose the tub but instead put in their own choice of a cheap vinyl oneI cannot put anything on the sides of the tub because the tub has slanted edgesThey left grout that hardened in the tub and it has collected soap and looks dirtyIt cannot be removedThe shower rod is so high that I couldn't find a shower curtain long enough and cannot take a shower without water dripping on the floorThey gouged the wood floor in another room, a deep one foot gouge, and it cannot be repaired without taking up and replacing the floorIn another room they installed a very loud heating unit It is so annoying They were hard to work with and I would never recommend them for interior work