Regal Plumbing, Heating & Air Conditioning

We have taken care of the sisuationIt was tenant landlord issues and homeowner did provide credit card for usAfter speaking with the Owner of the property they are satisfied with our reason for running the credit cardCustomer is happy with the way it was handle and we have made changes to the account to both agree that they live in Florida and property location where work was done was in YorkThe property owner is happy and will still be using Regal, IncTell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:I never provided nor authorized the business to use my credit card for future servicesMy credit card was to be used the one and only time I requested service when I resided in the homeI was never informed nor received anything in writing stating that because I reside out of state, that my credit card was going to remain on file and will be charged if any services were needed for my home? Regards, [redacted] ***?

When I was at the property to look at the section of stack that needed to be replaced, it was not visable at the timeI told [redacted] we would repalce the stack to the ceiling height NOT to disturb the tee in the wall which is where all the bathroom drains connectWe did just that and we replaced the stack to within inches of the ceilingWhen I returned to her property to meet with her on July 25th and explained to her why we stopped 8inches short she said she does remember me telling her about the tee in the wall Not responding to her after she visited my office was an oversite on our partThere were peopole involed and each one thought the other one was taking care of her As far as the letter being sent I was out of the office the week of July 14th on vacationThe office staff laid the mail on my desk which is what they are to doWhen I returned from vacation, the letter was addressed with the customer All the waiting & sending letters would have just taken a quick phone call and all would have been resolved as it is now! Aerator on 2nd flsink has been replaced (which we supposedly damaged months ago and nothing was ever said?) The toilet supply has been repalced because she didnt like the looks of the one we used The remaining balance of the contract was returned to her for the portion of work cancelled by her Thanks

In the beginning of SeptI requested Regal come out to my home to follow up on my AC not working properlyThe system is not blowing cold air and they have been out two previous times since June of The first time they just recharged the systemThe second time in June of I told them I'm having the same problem and that the system must have a leakThey recharged it again with refridgerant and did a leak test but said nothing showedIn Septof the AC again was not coolingI called to request they come out againPrior to them showing up I asked them what refridgerant they put in my system in June of when they came outThe assistant told me the tech's notes said he put in lbsof RI informed them my system only takes R410A and that Rwould damage my system if they mixed itThe only way to fix the error is flush the system out and put new coolant inThe assistant could not assist me and referred me to the service manager, Mike JrWhen I spoke to him he would not agree to flush out the system and only said they would look for the leakWhen the tech, Chris, came out I complained to him that he put the wrong refridgerant in my system the last time he came outHe claimed it was a computer glitch and tried to change the subjectHe too refused to fix the issue by flushing the system and instead focused on finding the leak so they could charge me for fixing thatI talked to the owner of Regal, Mike Sr., a few days later and he too would not agree to flushing the system since I had a leakInstead they offered to fix my leak by charging me for a part that is under warranty and then charging me $1,in laborTheir practices were very deceptive and they would not fix an issue that they causedAs a result I've had to find a new HVAC tech to properly fix my systemI would strongly recommend any homeowner stay away from working with this businessIf they make an error in your home you can most likely assume they will deny it and do what they can to avoid fixing the problem that they created