Regan Heating & Air Conditioning, Inc.

Thank you for sending me the attached information. It is very unfortunate that [redacted] felt the need to file a complaint with the Revdex.com regarding her experience at House of Tires on January **,2015. [redacted] was in House of Tires on January **, 2015 to get a new tire because of a bubble on...

the sidewall of her tire that could not be repaired. We explained that she got a bubble from an impact such as a pot hole, and she agreed to the new tire. On Saturday, January [redacted] called us irate and confrontational because her tire was flat. She was yelling at the employee on the phone saying that "her tire fell off the car". My employee asked her to bring the car in for us to check out. She was screaming at him on the phone because the tow truck driver could not get the lug nuts off the wheel to change the tire. She was blaming our establishment for that. When the car got towed to us, we found out the tow truck driver was using the wrong size lug nut wrench to try to remove the lug nuts and that's why he couldn't get them off. The tow truck driver in turn then stripped the lug nuts by using the wrong tool. When she came in the store finally she was immediately confrontational and irate. We explained to her we needed to check out the tire and see what was going on. We then explained to her that her wheel had some corrosion that built up on it and because of that it was causing a leak of air from around the rim where the tire and wheel seal. We never told her she had a bubble on that tire. We then explained that she drove on the tire with low air in it and that's what caused it to go flat. With that, [redacted] began yelling at the employee making a ton of false accusations. It was very loud and obnoxious behavior that made other employees stop what they were doing and come in from the shop into the office. Our head mechanic, and employee for House of Tires for over 25 years came in to see what he could do to remedy the situation. She was not listening to anything they were trying to explain to her. There were other customers in the waiting area that were feeling uncomfortable. So the employee then asked [redacted] to leave the establishment because there was nothing else to explain to her. After she left the other customers actually said to the employees that they were surprised they didn't ask her to leave sooner because of the way she was acting.[redacted] never called to speak to myself, the [redacted].I really wish she could have asked to speak to me after this situation instead of turning to social media and review sites to bad mouth our business. We have been in business since 1959, serving the Levittown and surrounding areas through three generations. We pride ourselves on doing the right thing by our customers and being honest and fair. Please contact me for any further information regarding this matter. Thank you. Sincerely,[redacted]House of Tires