Hi [redacted] , I have attached one landscape contract and two separate lawn care maintenance contractsIf you would like me to explain any part of this contract, please let me know To answer your questions first: Every customer that we contract with we follow up with a phone call a week prior to their work being completedAlso if here are any missed initials or signatures within the contract or office administrator would contact them immediately upon receiving the contract to see if they forgot to sign or if they simply did not want one of the many services we offerOur office administrator will then contact the customer to notify them that the work is scheduled for the week of 1/1/14-1/7/and this is weather and job pendingMeaning if it rains or another job takes a longer time for any reason that their work would be delayed a day or multiple daysOur project manager is in constant contact with all of our crews to see how the work is coming along and is always looking at the radar to make sure the work will be able to be completed within the given time frame I can give you any other paperwork per your request if you want detailed notes between the customer and our office To reply to the customers concerns: By the company's own admission in their response, they were having issues with the late spring, yet they continued to accept new work without the ability to honor the contractsWhen I did find out about the date we were tentatively scheduled for, it was because I called themI was told they had to take care of the re-newed customers first and they were 5-weeks behind(This is not what we told herOur office administrator told her that we had to honor contracts that we have received prior to hers.) I was never told a customer could request to be moved upThe first I heard of it was in the responseThat makes no senseRequest a move up or they can just go ahead and breach a contract at the customers expense? (We try to work with the demand of a customer’s time frame and if we are able to bump the customers up a day, week, etcthen we make a strong attempt in doing so) Now we are veering into adhesion contract territory, which is a bigger problem then a breach As far as being sent multiple contracts, I was told they "forgot" to put things in the contract after we had phone conversations, "we will just send another." (This is simply untrue, she added new work and we sent another contract as you will see in the attached.) So maybe they started the fertilization, which obviously I would not want to continue given that they could not honor the rest of the work in a timely fashion (my grass would still be growing for at least more weeks if I waited for them to do the work and it is no longer spring after this week) (we would have cut her lawn prior to that because we run different crews for lawn cutting), so at the very least they owe me for the other contracts THEY COULD NOT HONOR/> I hope this helps [redacted] Please give me a call at your convenience so I may further explain, in detail, the confusionThanks for your help as well! Regards, [redacted] BUSINESS MANAGER
Hi [redacted] , I have attached one landscape contract and two separate lawn care maintenance contractsIf you would like me to explain any part of this contract, please let me know To answer your questions first: Every customer that we contract with we follow up with a phone call a week prior to their work being completedAlso if here are any missed initials or signatures within the contract or office administrator would contact them immediately upon receiving the contract to see if they forgot to sign or if they simply did not want one of the many services we offerOur office administrator will then contact the customer to notify them that the work is scheduled for the week of 1/1/14-1/7/and this is weather and job pendingMeaning if it rains or another job takes a longer time for any reason that their work would be delayed a day or multiple daysOur project manager is in constant contact with all of our crews to see how the work is coming along and is always looking at the radar to make sure the work will be able to be completed within the given time frame I can give you any other paperwork per your request if you want detailed notes between the customer and our office To reply to the customers concerns: By the company's own admission in their response, they were having issues with the late spring, yet they continued to accept new work without the ability to honor the contractsWhen I did find out about the date we were tentatively scheduled for, it was because I called themI was told they had to take care of the re-newed customers first and they were 5-weeks behind(This is not what we told herOur office administrator told her that we had to honor contracts that we have received prior to hers.) I was never told a customer could request to be moved upThe first I heard of it was in the responseThat makes no senseRequest a move up or they can just go ahead and breach a contract at the customers expense? (We try to work with the demand of a customer’s time frame and if we are able to bump the customers up a day, week, etcthen we make a strong attempt in doing so) Now we are veering into adhesion contract territory, which is a bigger problem then a breach As far as being sent multiple contracts, I was told they "forgot" to put things in the contract after we had phone conversations, "we will just send another." (This is simply untrue, she added new work and we sent another contract as you will see in the attached.) So maybe they started the fertilization, which obviously I would not want to continue given that they could not honor the rest of the work in a timely fashion (my grass would still be growing for at least more weeks if I waited for them to do the work and it is no longer spring after this week) (we would have cut her lawn prior to that because we run different crews for lawn cutting), so at the very least they owe me for the other contracts THEY COULD NOT HONOR/> I hope this helps [redacted] Please give me a call at your convenience so I may further explain, in detail, the confusionThanks for your help as well! Regards, [redacted] BUSINESS MANAGER