I am heartbroken and disgusted with the treatment that I and my long time pet of years have received My dog died the night on I called the Regency office and spoke to Carol a few times to find out about their services, their fees, etc I opted to have Regency cremate my boy in a private ceremony- a cost of over $and a delivery fee of $ I followed up with Carol to find out when my dog was going to be picked up from the animal hospitalShe told me the driver would be coming for him on Friday I called her Friday morning to make sure the driver was on the way and also to find out what time they would arrive for him I called back later that afternoon and was told the driver would be there to pick up my dog at 2:and he had other stops to make and he should be back at the crematory at 5:00pm but that the office would be closed at that timeSo, I asked for her to call me on Saturday morning to confirm...which she did do and stated again that his cremation woul
I am heartbroken and disgusted with the treatment that I and my long time pet of years have received My dog died the night on I called the Regency office and spoke to Carol a few times to find out about their services, their fees, etc I opted to have Regency cremate my boy in a private ceremony- a cost of over $and a delivery fee of $ I followed up with Carol to find out when my dog was going to be picked up from the animal hospitalShe told me the driver would be coming for him on Friday I called her Friday morning to make sure the driver was on the way and also to find out what time they would arrive for him I called back later that afternoon and was told the driver would be there to pick up my dog at 2:and he had other stops to make and he should be back at the crematory at 5:00pm but that the office would be closed at that timeSo, I asked for her to call me on Saturday morning to confirm...which she did do and stated again that his cremation woul