Regency Global Solutions, Inc.

 A lie will reach across the internet before the truth has a chance to wake up, case in point with John Pratt.

1) The deal was made with his son Jason Pratt, not daddy John, who was not part of the deal. I guess his father realized his sons incompetence.

2) Not sure if little Jason told his father the truth or John is just flat out lying BUT the portfolio was not only delivered but was delivered in excess of what was purchased. This can be verified with the third party it was delivered to.

3) Maybe if kid Jason wasn’t having dinner with the prince of whatever country or president of whatever country, could never keep up with his delusions, he would have taken the time to review the portfolio, instead opts to being in daddy. We worked with D&B for years on the same collections and never once had this problem.

4) I’m not marketing anything nor is it relevant but no longer with preCharge as of this year, as for the address, like many companies we used a virtual office. As for Wyoming, not that it’s relevant but can’t comment on things post my tenure. Of course daddy was told all this, guess old age is kicking in.

5) I kept in contact with both father and son from day 1 and have the emails to prove it, the fact that daddy wishes to spend his time spreading lies is just silly but I guess with nothing better to do. I’d say sue but he’d have to have a case to do that which would expose the fact that the portfolio he purchased was delivered.

6) Daddy had opted to slander me rather than take a legal route going after the company which received the funds, not me because he feels trying to slander me will yield anything but no one who works with me or had would believe the lies so good luck with that.

7) Fortunately I’ve spent my life combating criminals so am very familiar with Johns behavior but it’s sad as to justify his failed collection agency, guess when you try to do business with bottom feeders, it’s to be expected. My guess is they won’t pursue the company and simply continue to slander me with their lies. What can one expect from someone who’s spent his life trying to collect $100 from innocent victims for something they paid pennies for, guess they missed that part in the disclosures?

8) When I first started working with daddy, had a great deal of respect but come to find it was all lies, I guess I forgot to factor in the collection agency component. Maybe daddy can tap into his mob connections, although that may have just be another delusion by little Jason.

In 2018 we purchased a debt portfolio from Precharge and Alex Corral for $30,000. We were not given the debt portfolio nor was the money returned to us. Earlier this year we were paid two thousand dollars by Alex Corral and Regency. Now he/they stopped payment. I do not recommend doing any business with Alex Corral, Precharge or Regency Global.

We are working directly with them and are near a resolutionWe will keep you updated, but we are working towards resolving the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is just a runaround answer. I submitted everything that was asked for, including all that you wrote below, well within the time frame. I received a response that it was denied due to insufficient evidence (as you stated below). I sent several emails and tried to call in asking what that meant, because I knew I submitted everything that was asked for. The only answer I received was that "everything was explained in the rejection email that we received" (which again just said claim denied due to insufficient evidence). Everything was there, the status on the transaction was approved, and this was the only claim we ever submitted and it was denied. Paying $a month seemingly for no reason is what happened in hindsight. This is why there are many issues filed on ripoff report and other sites. We will do the same if the money is not reimbursed. Currently it would be a pain to try to dig up all of those documents for appeal, but you know that everything was there, and there was no reason to deny the claimIt would make sense to reimburse the chargeback as promised in order to save more bad reviews online and have us use you for future business again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have accepted their drop shipper explanationIt is not in disputeThis appeal for this claim has been denied for the following reasons: - The merchant has not provided a chargeback notice from the bank confirming this is a valid chargeback- The merchant did not ship the item to the preCharge approved addresspreCharge approved the package to be delivered in Charlotte, NC and per the merchants details the package was delivered in*** ***Please let us know the next steps so we may resolve and get this behind us

This matter has been resolved with the client, should the client need further resolutions, we would request arbitration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 9918519, and have determined that my complaint has NOT been resolved because:
HiAs I mentioned to Revdex.com, we dropship out products, so I included the paypal payment to our supplier (Goldblatt) which had our customer's (baby doll) address in the shipping section That $was the payment that we sent to our supplier The $was the payment that we received from our customerThat was the payment that they filed a chargeback for I have included in this email a screenshot of the payment of $that we received from our customer (bbdollcb.png), as well as another couple of files about the chargeback.Precharge had all of the information that they told us they needed, including the chargeback claim We even submitted an appeal as they requested we do from the Revdex.com messages, but received no response They only respond to you guys.Thank youEugene with Xpress-PhonesSales [email protected]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Eugene Ravitisky

Revdex.com:
We are negotiating with this business a settlement, but its not finalized yetWe expect to finalize it by November **
Sincerely, *** ***

This complaint has been fully resolved and an agreement has been executed between the parties. I'd ask that this be closed and considered resolved. If there are any further questions, please let us know.

The aforementioned chargeback went through our review process and was ultimately denied based on a number of reasons. This chargeback was submitted outside of the allowed timeframe, had no tracking details, and did not include a merchant invoice....


 
We did offer to settle for $200.00 despite the fact that the claim didn't qualify for reimbursement. This offer was rejected by the merchant.
 
We do have an appeal process. If the merchant has further details and/or disagrees with the decion they have the option to dispute the decision. In this case, this process was not followed.
 
I would like to encourage the merchant to follow the appeal process so we can resolved this.

Review: We started working with PreCharge in 2005 and their services were very useful to our operation. Since we worked tgether for a very long time, all accounting was set up for automatic deductions and credits. For the last year, PreCharge overcharged our account for almost $33,000.00 in fees. In addition to that, PreCharge did not reimburse our account for approved

transactions since 2012. Additional amount owned is almost $14,000.00. We just discovered these issues. Overall fees owned to us is almost $50,000.00. We discovered these overcharges 12 months later because we relied on the stability of this company and relied on daily statements of activities and charges that we were receiving. When we reached out to Precharge for explanation, they stopped responding to us. We called their customer service dept over a dozen of times and were promised a resolution. Nothing happen in 2-3 months until we took this matter to the top management. Top management informed us that the rate went up a year ago and therefore charges were different. That is not true because (a) we never got a notice of rate increase, and (b) we were receiving daily statements that showed our agreed rate, not the new increased rate. Our accounting was relying on these statements and did not see any rate increase in them. We were offered to settle this dispute at 75% of the amount owned. We strongly believe that this business tactics is unfair and deceptive.Desired Settlement: We request PreCharge to honor our agreed and stated in statements rates/amounts and reimburse us for fee overcharges of $33,122.03. We also demand reimbursement of qualified transactions as agreed in the contract and as provided over the last 8 years - $14,226.47 that were not processed since 2012. Total amount for overcharges and qualified transaction refunds that we want PreCharge to return is $47,348.50.

Business

Response:

We are working directly with them and are near a resolution. We will keep you updated, but we are working towards resolving the matter.

Consumer

Response:

We are negotiating with this business a settlement, but its not finalized yet. We expect to finalize it by November **.

Sincerely,

Review: In January 2013 we noticed that our account had been overcharged $18,000. After weeks of unanswered emails and phone calls we finally got a response. It was very strange and seemed like an inside person of the company was possibly trying to steal from the customers. When he emailed he never gave any contact information except the email address. He would call from a blocked phone number and would never leave a call back number. When we finally came to an agreement for Precharge to return the $18,000 of unauthorized charges from our bank account they included a $500 credit to us for the trouble. It seemed very strange that they would do that. In January we cancelled the service at the time that we discovered the unauthorized charges and we stopped using the service. [redacted] at Precharge had no problem with us cancelling the service and apologized for the trouble we were caused. We have continued to receive billing emails that stated that Precharge owed us a credit of approx $800. We again sent email and left several messages that all went unanswered. Today, April **, 2014 we received an email from Precharge stating that we now owe them approx $1600. Now that we owe them money they answered the phone and said they made a mistake and we owe them for services through April 2014. They cannot tell me what the charges are for but continued to say we did an audit on the account and you owe us this. I spoke with [redacted] and first she said she couldn't help us and didn't respond to our emails/messages for 2.5 months because her mother died. Then she said she now couldn't give me an answer because she thinks the person that decides is in the hospital. There is no straight answer from them and why would we pay for something that we cancelled and they said was ok to cancel when they overcharged our account $18,000.Desired Settlement: We would like them to close the account and stop contacting us. We do not owe them anything because we cancelled the service and they can't explain or show any proof to why we owe the $1600. And because or their unauthorized charges it would be fair for them to adjust our account to $0

Business

Response:

This complaint has been fully resolved and an agreement has been executed between the parties. I'd ask that this be closed and considered resolved. If there are any further questions, please let us know.

Review: This company was paid $150 a month by us to authorize transactions and cover chargebacks. If the order was authorized as "passed" they are supposed to cover any chargeback that a customer files for an unauthorized charge. We had just 1 chargeback in the many months that we used their services, and they refused to honor the reimbursement, claiming something very ambiguous in their reasoning, making absolutely no sense. The transaction passed and should have been reimbursed if there was a chargeback. We sent the transaction to collections, and precharge offered less than half of the amount owed to settle. We are already paying 30% to the collection agency, and want the full amount reimbursed as we were promised.Desired Settlement: Refund of $440.14.

Business

Response:

The aforementioned chargeback went through our review process and was ultimately denied based on a number of reasons. This chargeback was submitted outside of the allowed timeframe, had no tracking details, and did not include a merchant invoice.

Review: We signed up with Pre-Charge in May of 2013 under the impression that they would offer a service that would help us prevent fraud with our e-commerce company, little did we know that they would be the ones to take advantage of us. It was recently brought to our attention that Pre-Charge also known as Regency Global Solutions has been writing fraudulent checks on our account and depositing them into their account. We tried reaching out to the company numerous time with little success. When the operator answers the phone they placed on a long hold and when she returns she tells you that no one is available at the moment but would have them return our call. To this date after nine phone calls and five emails we still have not heard from the first person. We have wrote in writing for our account to be cancelled immediately with no response.

In the month of June alone this company tried to take us for over $8250.00, thankfully we were able to return these fraudulent checks and receive our money back. With that being said we are still out of $14,130.45. We tried reaching out to the company again today with no luck. At this point we are extremely frustrated and plan to file legal actions against this company.Desired Settlement: Full refund of our money and our account closed immediately. After reviewing the other complaint on the Revdex.com website they have done the exact same unethical practices on another company. I would like the person responsible to be fired immediately and legal action taken against him for theft.

Business

Response:

This matter has been resolved with the client, should the client need further resolutions, we would request arbitration.