Regency Inn & Suites

Dear Ms ***,Thank you for taking the time to communicate to us why our billing service and collection did not meet your expectations We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.We would like to clarify the
charges and further explain the issues during the collection process There was a transposition error at the time of chewhere you were charged $152.35, which we explained to you and ultimately, decided to remove the charges by voiding the transaction completely Once the power was restored we charged your card for the correct amount and provided you with a receipt detailing your stay The room rate was $plus tax equaling to $ We have been assured by our credit card merchant that you will only be charged for that amount.Once again let me clarify we did not refund your original transaction We voided the sale, which will remove all charges from your account generally within hours Your total charges equal to $125.35; hotels have categories of tax city, state, and county totaling to 15%.We have evaluated the situation and made changes to our collection process during power outages to prevent this problem form occurring again in the future.We do not have knowledge on your bank's policy on overdraft charges, but if you were wrongfully charged overdraft fees on voided charges; we suggest you contact your bank and they will be able to better assist you.Please accept our sincerest apology for any trouble or inconvenience we have caused you Again, we highly appreciate your feedback as it will assist us in becoming better at what we do It is our goal to satisfy customers and will hope to better serve you again in the future.Thank you,*** ***,General Manager, Regency Inn & Suites*** ***