Regency Inn

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The water was on at the time and the shower and toilet was not working properly my main complaint is that we tried to stay the next day and he has my name and wife name on a dont let stay anymore on this property and ive spent thousands of dollars at this location I want a call and a apology from this gm he no exactly who I am im trying to be reasonable but if he want to keep playing games we can take this all the way this is just half of the complaint I have and I think he no the rest

Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Ms [redacted] made a reservation to stay at hotel for nights and used her debit card for room paymentRoom, tax and pet fees totaled $On the morning of arrival date, room was charged as per hotel policy on said cardSeveral hours later guest came to office to change payment type to cashDebit card was refunded and cash payment was takenIt is common knowledge that any debit cards take several days to return funds to the account holder(This is a process which varies from bank to bank) Guest should have been aware of charges and credits on debit cards and how they are processedThe hotel is not responsible for any overdrafts Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was already a guest at Regency InnI went in on my last night booked to ask for a plastic forkI was asked by [redacted] (hotel clerk) if I wanted to stay another nightI responded that I would not know the answer to the question until the next day as I was waiting to hear from my contractorShe asked that I stop in early the next morning and confirm any additional nights' stayI went in the next morning at AM and asked for two additional nights, which I paid cash forI would have had no way of knowing that they already charged by credit/debit card for nights I HAD NOT requested at that point in timeThey accepted my cash payment without informing me the nights were already paid for, and indeed never told me until I tried to book additional nights on line, and my debit card was declinedThe reason it was declined was because of actions taken by Regency, and ones not endorsed by meThe refund for the cash payment did get credited back to my account; however the two additional charges for the overage are directly the responsibility of Regency Inn fraudulent charging of by debit card without official notification that additional nights would be needed They are misstating the factsIt does not surprise me as [redacted] the manager was abusive and threatening

Initial Business Response /* (1000, 5, 2015/12/11) */
Ms [redacted] made a reservation to stay at hotel for 2 nights and used her debit card for room payment. Room, tax and pet fees totaled $270.00. On the morning of arrival date, room was charged as per hotel policy on said card. Several hours later...

guest came to office to change payment type to cash. Debit card was refunded and cash payment was taken. It is common knowledge that any debit cards take several days to return funds to the account holder. (This is a process which varies from bank to bank) Guest should have been aware of charges and credits on debit cards and how they are processed. The hotel is not responsible for any overdrafts.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was already a guest at Regency Inn. I went in on my last night booked to ask for a plastic fork. I was asked by [redacted] (hotel clerk) if I wanted to stay another night. I responded that I would not know the answer to the question until the next day as I was waiting to hear from my contractor. She asked that I stop in early the next morning and confirm any additional nights' stay. I went in the next morning at 8 AM and asked for two additional nights, which I paid cash for. I would have had no way of knowing that they already charged by credit/debit card for nights I HAD NOT requested at that point in time. They accepted my cash payment without informing me the nights were already paid for, and indeed never told me until I tried to book additional nights on line, and my debit card was declined. The reason it was declined was because of actions taken by Regency, and ones not endorsed by me. The refund for the cash payment did get credited back to my account; however the two additional charges for the overage are directly the responsibility of Regency Inn fraudulent charging of by debit card without official notification that additional nights would be needed.
They are misstating the facts. It does not surprise me as [redacted] the manager was abusive and threatening.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The water was on at the time and the shower and toilet was not working properly my main complaint is that we tried to stay the next day and he has my name and wife name on a dont let stay anymore on this property and ive spent thousands of dollars at this location I want a call and a apology from this gm he no exactly who I am im trying to be reasonable but if he want to keep playing games we can take this all the way this is just half of the complaint I have and I think he no the rest

Review: So after this huge winter storm the hotel has done little to nothing make a clear and safe path in and out of the hotel. The sidewalks are covered in ice and snow and I slipped this morning 1/25/16 & have seriously hurt my lower back. When I asked to speak to the owner, whom lives on the premise, he refused to speak to me. My husband missed work this morning, leaving us $100 short for the week because of a lack of preparation or clean up after the storm.Desired Settlement: I currently have a $50.00 balance on my account and that is going to be very hard to pay because my husband missed work today. I would like that balanced to be 0.00 & when I get my bills from the hospital the hotel should be accountable considering it was the hotel's lack of clean up that led to me falling in the first place.