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Regency Plaza Apartments

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Regency Plaza Apartments Reviews (1)

Initial Business Response /* (1000, 7, 2016/01/18) */
Our community is committed to giving outstanding customer service and providing our residents with the highest quality of living experiences. When a prospective resident applies at our community, we disclose the criteria required for acceptance...

of their rental application. We treat everyone the same and must approve or deny applicants based on the same criteria. If an applicant's application is denied, we will return your holding deposit within 21 business days from the date they were notified that the application was not approved. This applicant's application was denied because they were unable to meet the rental qualifying criteria due to habitual or current late payments to credit sources. The applicant was notified, and the refund request was processed the next day. We did not hear from the prospective resident until one month later on 12/08/15 letting us know that the refund had not been received. I immediately responded, confirmed the address, and reached out to our corporate office on their behalf. The payment was stopped on the original check, and payment was reissued to the applicant immediately.
Initial Consumer Rebuttal /* (2000, 9, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have finally received the check for $100 for the original deposit in January. The originally check that they claimed they sent was never received. After numerous emails and filing the Revdex.com claim, I received the check 2 months after. For a person trying to rent an apartment when money is tight, this was unacceptable. The time and effort that was required to receive my deposit was a complete waste of time. I wish to have the case close but hope that this doesn't happen to the next applicant.

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Address: 600 J St, Martinez, California, United States, 94553-3961

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