Regency Property Management

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Contact Name and Title: [redacted] VP Contact Phone: XXX-XXX-XXXX Contact Email: ***@regencyfresno.com January 18, Revdex.com W Shaw Ave # Fresno, CA XXXXX Re: Case #***, [redacted] To Whom It May Concern: I am writing in response to Mr***'s complaint against Regency Property Management ("Regency") dated January 10, regarding late charges assessed by Mr***'s homeowner's association Shawbrook Estates Regency has been retained by Shawbrook Estates ("association") to manage the association in conformity with the association's recorded CC&Rs and bylaws and rules and regulations adopted by the association's duly elected board of directorsIn such a capacity Regency is required to take direction from the association through its board of directors with regard to assessing fines, fees, and penaltiesRegency cannot unilaterally assess or waive fines, fees, and penalties against members of the association In the instant case, the association did levy certain late fees against Mr [redacted] pursuant to the association's rules and regulationsThis matter has been referred by the association to an attorney for collections, and the attorney has proceeded to file a civil action against Mr [redacted] for past due balances in the name of the association Regency denies any wrongdoing, and further finds Mr***'s complaint to be unintelligible in the way it is written making it difficult to respond to his concerns We are requesting this dispute from Mr [redacted] be dismissed and removed from our file with Revdex.com Sincerely, [redacted] Vice-President, Regency Property Management Final Business Response / [redacted] (4000, 7, 2016/01/21) */ ***Document Attached [redacted] Here is an approved response from the Board of Directors from Agent [redacted] regarding Mr***'s accountThis is a second response, our first response was from our office, this response is from the Board of Directors for [redacted]

This was by far the worst rental company that I have ever dealt withThey repair things in properties with broken parts and they never get back to you when you call about an issueThey also took out most of my security deposit when I cleaned it to military standardsI spent years in the Army I know how to cleanMost of the things on the itemized statement that came two months late were blatantly untrue

Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ January 29, [redacted] XXXXX PROPERTY ADDRESS: [redacted] XXXXX Dear ***, I am in receipt of your letter dated January 29, 2015; In regards to the monthly statements: The payment coupons were mailed out on January 27, 2015; from our officeThis was stated in the letter we mailed out on 12/19/Please in the future contact my office directly at XXX-XXX-XXXXMy name is [redacted] and I am your property supervisor for your Homeowner Association (Shaw Creek)Revdex.com is for consumers that need resolution of a dispute; however, needing a statement or a coupon booklet doesn't fall as a disputeAs a reminder, we meet monthly on the last Monday of each month at the clubhouse to go over Homeowner business I hope to see you at our next meeting in February The company aims to consistently deliver a professional service to our customersI hope I have answered all your questions or concernsIf you have any other questions or comments, please feel free to contact me at (XXX) XXX-XXXX ext Sincerely, [redacted] Regency Property Management VP

I have rented from Regency for years I have never had an issue with timely repairs When going into the office, I always feel important and am acknowledged as soon as I walk through the door I would greatly recommend Regency for all your rental needs

Very disappointing with this property managementRecently, I took them to courtI won my caseBrad (President of Regency- he's actually a nice guy) agreed to pay meThen an hour later, he calls me back to warn me that he will appeal my case because he has more information against my caseI left the house in good conditionsI have pictures to prove! They're claiming that I owe all these fees I've never been charged before with other management propertiesI've always received a deposit back from all my previous landlordsRegency Property Management is actually expecting me to pay additional! And of course, keep my whole depositI lived there for over three years! There are laws to protect my rights as tenant! They're trying to rip me off for every dollar! FYI - don't speak to Joelle unless you're recording your conversation with herShe will lie and tell you lies!

Initial Business Response /* (1000, 5, 2014/03/03) */
Hi Charlene Paez, Complaint Specialist
Re: case # XXXXXXXX
I am in receipt to your letter dated February 25, 2014, regarding *** *** Security deposit
A Itemized Disposition of Security Deposit was sent out on December
10, A check was enclosed for the amount of $check number # As of today, I am showing the check hasn't cleared our bankThe itemized disposition was mailed to the following address: Inyo Street Fresno, CA I have attached for your review showing the date and the address we mailed the check and the forms too
I will put a stop payment on this check today, and reissue a check to himI would like him to pick it up here at our office, first thing in the morningThis will assure me he gets the checkOur address has changed we are now located at: WShields Ave Fresno, CA
Please change our address within your business too
I am requesting this case to be closed once he picks the check up
Please do not hesitate to contact me with any additional questions or concerns
Sincerely,
*** *** - BRE#XXXXXXXX
Regency Property Management
WShields Ave
Fresno, Ca
Office:(XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
Cell: (XXX) XXX-XXXX
***@regencyfresno.com
www.regencyfresno.com
Initial Consumer Rebuttal /* (4200, 9, 2014/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this company is refusing to send the requested material violating civil code and acting in bad faithThey knew in December I had not received the check or statement but did not resend either of them upon requestThey knew in January I still had not received them and this time when I requested it they said they would stop payment and reissue the check then but did notNow they are saying they have just reissued the check in March but won't mail itI have asked multiple times for the statement to be mailed separate from the check but that was not doneSo, yes I said I would consult a lawyer if the Revdex.com could not resolve my issue but I have never said I wouldn't cash a checkRegardless of the check the statement was held back after multiple requestsThe civil code states that the statement and remaining balance of deposit should be personally delivered or mailed 1st class to guarantee deliveryIf they had done this when the check was allegedly mailed on December 10th they wouldn't have this problemSomeone clearly did not do there job correctly and they have been dishonest with me and the Revdex.com trying to cover up there mistakes
Final Business Response /* (4000, 20, 2014/04/22) */
Re: Case # XXXXXXXX
I am in receipt to your letter dated April 14, regarding *** ***'s security depositThis is the fourth letter concerning this case number and considering the fact that both parties already agreed to an adjustment in the security deposit resulting in an additional refund of $590.00, I will make this our last communication on this matter
Mr*** was contacted by our company on April 3, and spoke to our company President *** *** regarding his dispute of charges against his security depositMr*** agreed to refund Mr*** an additional $590.00, making a grand total of $900.00, in security deposit refundsMr*** verbally accepted this offer and requested that we send him a check for the additional amountCheck #XXXXX was issued and mailed to Mr*** on April 3, We believed this matter to be closed at that pointMr*** has yet to cash this check and is now asking for additional fundsWe feel we have been more than generous in his deposit refund and we will not be disbursing any more fundsWe have dealt with this matter fairly and have acted in good faithIf Mr*** does not either cash the refund check #XXXXX by April 30, or return it to our office by April 30, 2014, we will cancel the check and revoke our offerIf Mr*** cashes refund check #XXXXX we will consider the tenant wholly satisfied and will consider this matter closedEither way, we won't be responding, and quite frankly, wasting our valuable time trying to answer a litany of nonsensical accusations such as complaining about the cleaning vendor's invoice when the cleaning charges were waived for Mr***We don't feel the need to waste more time on this matter
Sincerely,
Gina Means
Sincerely,
Gina Means - BRE#XXXXXXXX
Regency Property Management
WShields Ave
Fresno, Ca XXXXX
Office:(XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
Cell: (XXX) XXX-XXXX
***@regencyfresno.com
www.regencyfresno.com
Final Consumer Response /* (4200, 13, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to point out that the attachment with the response from Regency on 3/3/shows that the address on the envelope that was mailed to me has no zip code and this is probably the reason it was never receivedAnd yet Regency claimed in their 3/11/response that I refused to cash the check and then in their 3/19/response claims I discarded the checkHow could I discard a check that was never received due to Regency's inability to address an envelope properlyThis is an example of Regency's bad business practices and dishonesty
Now that I have received the statement, days past the day due date, I have been able to review it and understand now why they tried to withhold it
First it contains only two receipts:
-$for cleaning servicesCivil code states that all receipts must contain name, address and phone number for business or entity contracted for work plus a reasonable description of work done, time spent and the reasonable hourly rate chargedThe hand written receipt contains only a barely legible name and total amount charged
-$for full service cleanup and maintenance date of service 12/1/The lawns were mowed days before vacating so maintenance done days after is not my responsibilityAnd there is no breakdown of charges on the receipt so I don't know what is being charged for maintenance and what is being charged for clean up
Second the summary statement is supposed to include itemized estimate for materials, labor and supplies for work not completed within days of vacatingThe total estimate is for $but the only actual itemized repairs are:
-Bathroom faucet parts $labor $
-Toilet flush valve parts $labor $
-Electrical outlets 2x $
-Doorknob $
Totaling $
I dispute these charges, they all fall under wear and tearLeaky faucets, running toilets and faulty electrical on a year old house is not the tenants responsibilityAs for the back doorknob it never worked right, although I doubt it was the original from it was still old and falls under wear and tear
The rest of the items on the statement have no prices quoted for labor, material or supplies and do not comply with civil code
-Touch up paintNo dispute but no price quote
-Trash removal upstairsI dispute thisThe so called trash was a pile of curtain rods light covers, outlet covers and other accessories for hanging shelves and miscellaneous items that was removed for painting and never re-hung previous to my tenancyAlso any trash removal should have been included in the cleaning services allegedly done on 1/2/So they are trying to double charge for one service
-Removed broken screen upstairsI dispute thisThe screens in the house are the original wood frame screens from and have dry rot and termite damage that was painted overThe upstairs one literally falling apart, years of wear and tear
-Tighten towel rack (seriously) I dispute this is wear and tear
-Replace light switchesI dispute thisThe tenant is not responsible old or faulty electrical due to wear and tear
-Replacing batteries in smoke detectors and COalarmI don't dispute this but no price was listed
-outlet coversI dispute this the outlet covers were never put back on after the house was painted sometime prior to my tenancy and were in the so called pile of trash that was removed from upstairs
-Kitchen cabinet handlesI dispute this one handle was only hanging by one screw when I moved in and the other was missing
-Caulking sinkI dispute this it falls under wear and tear
-Caulking holes in floorI dispute this I am not responsible for termite damage on year old hardwood floors or the drill holes made from a cable or satellite company installation done for a previous owner or tenantI had satellite
installed in one room only and the installation was done using pre-existing holes
The total estimate is $but there is only $in actual itemized prices this leaves a $discrepancy
Regency is asserting bad faith claims against me and retained my deposit for damages and defective conditions that preexisted my tenancy and for ordinary wear and tear that occurred during my tenancy and the cumulative effects of ordinary wear and tear during multiple tenancies
I am demanding a refund of $in addition to the $already returned
-$That is not itemized or accounted for in the summary statement that is not in compliance with civil code
-$For items in the summary that fall under ordinary wear and tear
-$For yard maintenance that is not my responsibility
$For cleaning services with a receipt that also does not comply with civil code

Initial Business Response /* (1000, 5, 2014/10/13) */
I am in receipt of your letter dated, October 10, 2014; with e Revdex.com.
In acknowledgment of the items you mention in your letter:
In regards to receipts, this is the first time hearing of this request; therefore, I...

have attached a tenant ledger to this response.
In regards to the stove, this is the first time hearing anything regarding the stove; however, I have put a work order in regarding the stove. This service order was called out to Rubio's Appliances, as of today. This is the same company that check the Fridge and found the fridge was turned off.
In regards to the City of Fresno, we have not had any communication with them as of now, on this property or this unit.
Tenant was asked to vacate within 3 days due to guest(s) behavior in our office lobby. Unfortunately, we will not tolerate hostile, aggressive, and threatening behavior from any tenants guest. Tenants family came into managements office and a incident happened therefore, the tenant has been asked to vacate. We will not allow or tolerate this behavior. We understand the tenant feels this is all because of [redacted], however, that is incorrect. This is because people do not know how to handled themselves in a professional manner. The owner of the property is not [redacted] or [redacted] we manage for many investors and no one is harassing the tenant. The tenant has been served a 3 day notice to quit due to father in law video taping children on the property without parents consent, plus unauthorized guest living in apartment without managements approval. Tenants have until 10/13/14 to vacate from the premises. Originally, tenants were served a 60 day notice to vacate due to fathers behavior and actions that took place in managements office. However, since then they were served a 3 day to quit for the other specious items that took place on the property 10-10-14.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/20) */
From my understanding I called plenty of times to get my rent receipts .still haven't received them
Yes I did get my stove . That was a work order I put in a long time ago . Yes my children turned off my refrigerator. Thank you for that . As for city of fresno I don't understand how you haven't an I received my copy of letter witch was on October 8,2014 his name is john f outfleet you can contact him at XXXXXXXXXX case #14_XXXXXXXX an from my regards [redacted] told me he was the owner or I would have never said that I did go in the office spoke to.adam an he said I payed my rent for October I do not have to leave . Its a 60 day notice to terminate my tenancy that was the agreement with [redacted] an I . Betty I understand but there should have ben no reason for her harassing me I do apologize for my father in law but these are his grandchildren an to see them hot for a month an no cooler it hurted us . [redacted] did say a threat I made a police report an the case # is 14bm6753 video taping children there in high school an it was one kid his father was in the background of the video he ovisly didn't mind it . Since then we stopped we just told on 10/10/14 on the property that the onsite management should pick up the broken beer bottles on the property because my son cut his foot beer bottles ben broke out there for months .
But like I said the settlement between [redacted] an I was that he hears nothing else an for me to leave the property with in the 60 days . An the settlement between adam an I was that I still can stay for October do to I still payed my rent for that unit in October an just to be out with in the 60 days . Its just about the women in the office to be professional people an even if others or tenants go in there acting some way they shouldn't act like them neither . Thats it thank you for your time . I will be out . Ofthat unit as soon as possible .
Final Business Response /* (4000, 9, 2014/10/23) */
I am in response to the consumer's response on October 20, 2014. The City of Fresno is reinspecting the property on 10/28/14, and the following exterior items will be done and in compliance. Our office has been in contact with the City.
Consumer has been contacted and was informed verbally and in writing tenancy will end the last day in October (XX-XX-XXXX). The agreement is no eviction will commenced if tenant vacates the premises before or on Friday, October 31, 2014. Tenant is still owning rents in the amount of $265.00. A customer ledger was mailed to the tenant on 10-13-14. However, I have mailed another copy on 10-20-14.
Management, thanks the tenant for her cooperation with this matter and will patiently await for keys to be turned in.
Thank you,

Initial Business Response /* (1000, 7, 2016/05/16) */
Contact Name and Title: [redacted] VP
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@regencyfresno.com
I am in response to complaint #XXXXXXXX.
Code enforcement was out today, and the unit passed! There was 2 items in need of...

repair. A replacement valve in master bathroom shower, and a repair was made to the second sink in the hall bathroom. Consumer's complaint regarding numerous calls to our office, can not be verified. Since this complaint this matter has been scheduled for small claims court on 6/23/16.
I hope I have answered all your questions regarding the repair.

I just wanted to take a min to write a good review about Regency. I've been renting from them for a little over 3 years now. Every time I need something resolved The are fast to respond. I have referred my mom, sister and co workers to this company. So fare they are also happy. I recommend any buddy that rents a home to keep it up. Amanda is my property agent she is great. Thank you [redacted]

See Attached Document

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that a resolution has been met.  The business initially refused to relinquish the rightful money owed, until I signed a 'letter'stating that 'I had...

no other issues with them'. Only after several phone calls explaining that holding my deposit 'hostage' was only going to make the situation worse, was the check reluctantly released.  I still intend to bring awareness to others in regards to dealing with this business. and its management.   This businesses and its representatives are bullies and quite frankly, unprofessional.   Unscheduled visits and unscheduled work repairs left the property dangerous for anyone walking the premises as roofing materials, trash and dangerous nails were left strewn about long after work was completed.  Consumers should be wary of dealing with this business and its representatives.   
Regards,
[redacted]

This was by far the worst rental company that I have ever dealt with. They repair things in properties with broken parts and they never get back to you when you call about an issue. They also took out most of my security deposit when I cleaned it to military standards. I spent 6 years in the Army I know how to clean. Most of the things on the itemized statement that came two months late were blatantly untrue.

Initial Business Response /* (1000, 5, 2015/01/29) */
January 29, 2015

[redacted]
[redacted] XXXXX
PROPERTY ADDRESS: [redacted] XXXXX
Dear [redacted],
I am in receipt of your letter dated January 29, 2015;
In regards to the...

monthly statements:
The payment coupons were mailed out on January 27, 2015; from our office. This was stated in the letter we mailed out on 12/19/14. Please in the future contact my office directly at XXX-XXX-XXXX. My name is [redacted] and I am your property supervisor for your Homeowner Association (Shaw Creek). Revdex.com is for consumers that need resolution of a dispute; however, needing a statement or a coupon booklet doesn't fall as a dispute. As a reminder, we meet monthly on the last Monday of each month at the clubhouse to go over Homeowner business.
I hope to see you at our next meeting in February.

The company aims to consistently deliver a professional service to our customers. I hope I have answered all your questions or concerns. If you have any other questions or comments, please feel free to contact me at (XXX) XXX-XXXX ext102.
Sincerely,

[redacted]
Regency Property Management
VP

Initial Business Response /* (1000, 5, 2016/01/18) */
Contact Name and Title: [redacted] VP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@regencyfresno.com
January 18, 2016
Revdex.com
2519 W Shaw Ave #106
Fresno, CA XXXXX
Re: Case #89069899 [redacted]
To Whom...

It May Concern:
I am writing in response to Mr. [redacted]'s complaint against Regency Property Management ("Regency") dated January 10, 2016 regarding late charges assessed by Mr. [redacted]'s homeowner's association Shawbrook Estates.
Regency has been retained by Shawbrook Estates ("association") to manage the association in conformity with the association's recorded CC&Rs and bylaws and rules and regulations adopted by the association's duly elected board of directors. In such a capacity Regency is required to take direction from the association through its board of directors with regard to assessing fines, fees, and penalties. Regency cannot unilaterally assess or waive fines, fees, and penalties against members of the association.
In the instant case, the association did levy certain late fees against Mr. [redacted] pursuant to the association's rules and regulations. This matter has been referred by the association to an attorney for collections, and the attorney has proceeded to file a civil action against Mr. [redacted] for past due balances in the name of the association.
Regency denies any wrongdoing, and further finds Mr. [redacted]'s complaint to be unintelligible in the way it is written making it difficult to respond to his concerns.
We are requesting this dispute from Mr. [redacted] be dismissed and removed from our file with Revdex.com.
Sincerely,
[redacted]
Vice-President, Regency Property Management
Final Business Response /* (4000, 7, 2016/01/21) */
[redacted]Document Attached[redacted]
Here is an approved response from the Board of Directors from Agent [redacted] regarding Mr. [redacted]'s account. This is a second response, our first response was from our office, this response is from the Board of Directors for [redacted]

Initial Business Response /* (1000, 5, 2014/08/28) */
I am in receipt to your letter dated August 21, 2014, regarding Security deposit.

A Itemized Disposition of Security Deposit was sent out on August 27, 2014. A check was enclosed for the amount of $160.00 check number # 5131. I have...

attached for your review the Itemized Disposition of Security Deposit, a signed holding deposit agreement, and a email from Ms. [redacted] stating she is no longer interested in the property.
In response to Ms. [redacted]'s claim she has 10 days to change her mind is incorrect. Please refer to the holding deposit agreement form. This form clearly states failure to enter into rental agreement and the consequences. There is no cooling off period once you sign the agreement, unfortunately. The unit was pulled off the market for Ms. [redacted] and therefore, there is lost rental damages.
Ms. [redacted] was charged for 5 days of prorated rent from her security deposit for the time the unit was off the market. I am requesting this case to be closed.

Please do not hesitate to contact me with any additional questions or concerns.

Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never sigened a contract stating that iwill see them in court I never lived in that unit and I will not accept the the check he sent please advise [redacted] not never call me again or I will get a restraing order against him [redacted] has been harssening me at all hours of the day and night
Final Consumer Response /* (4200, 10, 2014/09/03) */
Please tell [redacted] to stop calling and harassing me and my friends
A restraining order will be obtained should this harassment continue

I have rented from Regency for 5 years. I have never had an issue with timely repairs. When going into the office, I always feel important and am acknowledged as soon as I walk through the door. I would greatly recommend Regency for all your rental needs.