Reginos Pizza

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10771203, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no resolution made in the response of the business I just want my money back or for the purchaser to be refundedThe manager is simply name calling and making statements that she does not have the facts about The messages that her employee *** left for me were huffy Also, my husband did not call back, he spoke to *** on the same call Finally, *** did not ask the manager anything, because he specifically told both of us that she was out They did not try to resolve a time with us either *** told us that I had minutes to come in for a different appointment time and I told him that there was no way for me to do that I asked him if there were any other available times and he told me that he would ask the nail technician His response was then, "She will have to call her family, I don't know if we have any other times available." Then he hung up on me These are facts that the manager would have had if she had not raised her voice to me and cut me off multiple times mid-sentence while I was in the store She was screaming at me and I was crying when I left her business (my back was to her, so she could not see it) I was aware that they offered prenatal services as well I had an all natural birth plan and spa services would not have been conducive to my personal beliefs It is not fair to say that I could have used a gift card (that I received as a kind gesture) until after I had recovered from the birth, which I have now tried to and was essentially refused the service for which I was trying to pay for This business accepted money for services that they are hence not rendering I would like my money back
Regards,
*** ***

[redacted]l,I am the manager of Belladonna Day Spa.  This email is in reference to a complaint ([redacted]) filed by a customer on 8/17/15.I read the guest's complaint and I would like to tell you my side of the story, as she made my character out to be nasty and unruly.  She also told many...

untruths in her complaints that she posted on Facebook, Trip Advisor and Yelp about her interaction with us concerning this situation.  I would like to paint a clearer picture of what happened.I came to work that day just before 10am.  My keyholder, [redacted], told me about a customer ([redacted]) and her friend who had both been scheduled for services at 12pm.  One of the employees scheduled to provide on of the service had called out sick that morning.  [redacted] called the client right away in the morning and left 2 voicemails (around 8:30am and again just before 10am) to let her know the situation and that we were trying to accommodate her.  She called back upset (understandably) but we offered her options which she was unable to take advantage of due to a time issue.  She then stated that she would like money back for her gift card because she was moving out of town soon and would not have any other time to use it - [redacted] explained to her that we do not refund gift cards (he asked me about it and I said no - one of the main reasons being that the gift card was purchased back in April - 4 months had passed) but let her know that they do not expire - she could possibly come back to visit and use it sometime.  They ended their call and [redacted]'s husband called back and got [redacted].  The husband said that they were going to come in at the scheduled time of the service and that if we did not refund the money for their gift card they were going to "blast us online".  They came in at 1pm.  I was standing at the front desk with one of my employees.  [redacted] approached the desk with her baby in the stroller, her husband and another guest and stated "Hello. I have been on the phone with someone all morning.  I am moving out of state and can't use this gift card and I would like to cash it in."  I said that we do not refund gift cards.  She said we messed up her appointments.  I apologized and explained that an employee calling out sick is something unexpected to everyone and that we tried to accommodate her in a different way.  I also told her that the gift card had been purchased in April so 4 months had gone by without her using it.  She stated that she had been pregnant.  I did not say anything to this, BUT I wanted to argue that we offer prenatal massage and everyone loves a good pedicure - we have people come to the store days before they give birth to receive prenatal massage - I figured since it was the 11th hour such an argument would only fuel the fire and do no good in trying to explain myself.  I again said that I was sorry but I would not refund her gift card.  Her husband then said "I would like to speak to a manager.  Are you the manager?"  I said yes.  He said "So that's it?  There is nothing you are willing to do for us?"  I apologized again and said that I did what I could to accommodate them and that I would not refund the gift card.  He said "Okay well then we are going across the street to blast you online."  They turned to walk out and I tried to apologize again and the husband raised his voice and yelled "We want the last word okay!?  Is that okay?  We want the last word!!!  Goodbye!!!" and they walked out.The next day on our Facebook page, Yelp and Trip Advisor was the review which I have attached pictures of.  The guest said that I yelled at her, interrupted her, that she left crying (which she did not), etc.  She said that [redacted] huffed and puffed at her and that we lied and told her on the phone that we would refund her card - which we did not do.  ALSO on the Trip Advisor review she claims that we do not offer wheelchair access which is a blatant lie.  We offer it on the side of our building on Sixth Street - what's even more baffling is that she never even asked us if we had wheelchair access or not!We have never offered a refund of a gift card and I know of no business that does.  Especially since the guest had been in possession of the card for 4 months.  In addition I understand that the guest was upset that her appointments were "messed up" even though we offered her two options to accommodate her that same day.  However, I do not think that posting reviews online that falsify information about her interaction with us do anyone any good.  I don't think it is fair to paint us in that light.Please let me know what the next step is in this process.Thank you, [redacted]Spa ManagerBelladonna Day Spa2900 Magazine St.New Orleans, La  70115Phone:504-891-4393Fax:504-891-1004