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Region Oil Reviews (11)

Region Oil prides ourselves on providing the highest level of service and customer service to our customersMr [redacted] entered into a ceiling program which does allow his price to fluctuate and provides him with a limit as to how high he can payWhen Mr [redacted] expressed his concerns, our representative till explain to him that we cannot match pricing of other companiesWe explained that every company will set their prices in order to be able to take care of their customersWe did offer a concession to Mr***'s account to try and assist him with his concernsIn December when Mr [redacted] received his next delivery, he had the same concernWe had been unable to come to a resolution on this matter until nowRegion Oil has placed a credit of $on Mr***'s account to assist with his concerns and have agreed to terminate his contract early with no penalty

Region Oil received a call from Mr*** on 4/20/to open a propane account with usIt is our policy to obtain a social security number and do a credit verification to extend credit terms to our customersWe have reviewed the recorded phone conversation from when the account was
establishedThe representative did explain that she needed a social security number for credit verification and Mr*** did give her his social security numberDuring that same phone call the representative schedule a date and time for our technicians to come to his houseUpon our technicians arrival at the home, he discovered that there were multipes stairs and a steep slope leading to the location where the propane tanks would goA decision was made the tank placement would be dangerous for our employees to set and make deliveries toWe advised Mr*** of our findings and we immediatley terminated the accountMr*** stated that we ran his credit twiceOur records do not show thisWe have requested any sort of documenation from Mr*** showing the second time his credit was run and are awaiting his response

*** ***,Region Energy apologizes for any misunderstanding while establishing your accountIn an effort to resolve any outstanding issues, we have agreed to terminate the contract effectivce 11/25/We will remove your contact information from any mailing or telemarketing listsLastly, in
order to settle the outstanding balance, we have issued a credit of $With the application of this credit, the account currently sits at a zero balance and there is no further financial responsibility on your partWe thank you for the opportunity to serve youIt is our hope that this resolution is to your satisfaction

We strive to provide excellent customer service and we are sorry that you did not receive that level of service. It appears that we have a training situation and also that our system was not working properly for a short period of time which compounded the problem. We have rescheduled the appointment...

for another time that is convenient and hope that we can serve you in the future.

Region Oil prides ourselves on providing the highest level of service and customer service to our customers. Mr. [redacted] entered into a ceiling program which does allow his price to fluctuate and provides him with a limit as to how high he can pay. When Mr. [redacted] expressed his concerns, our...

representative till explain to him that we cannot match pricing of other companies. We explained that every company will set their prices in order to be able to take care of their customers. We did offer a concession to Mr. [redacted]'s account to try and assist him with his concerns. In December when Mr. [redacted] received his next delivery, he had the same concern. We had been unable to come to a resolution on this matter until now. Region Oil has placed a credit of $150.00 on Mr. [redacted]'s account to assist with his concerns and have agreed to terminate his contract early with no penalty.

Review: I signed a heating oil contract with the company for one year. The agreement of the contract stated that the rate at the time of delivery would be based on "Market Price" but not to exceed a maximum "Ceiling Price". It was explained to me that the price per gallon would be "Market Rate" plus a $0.20 per gallon fee for the ceiling protection plan. I agreed to this contract based on the terms provided.

I received my first oil delivery under this contract on 6/29/2015. I was billed $2.799 per gallon for #2 heating oil. At that time the average rate for cash on demand oil companies was around $2.15 per gallon. I called to question the pricing difference and it was explained me to that Region Oil is not a cash on demand company and therefore does not provide pricing competitive with these companies. When signing the contract I was under the assumption that "Market Rate" meant the average price of heating oil. It was not explained to me that "Market Rate" was a term used only by Region Oil and has no actual bearing on the actual market rate of fuel oil. After substantial back and forth I was offered a "one time courtesy credit" of $50 to bring the pricing more in line with other companies.

On 12/9/2015 I received my second delivery under the contract. This time I was billed $2.349 for #2 heating oil. I contacted 4 other fuel oil companies in the area about their current pricing and received the following quotes $1.509, $1.599, $1.819, $1.799 at an average of $1.68 per gallon. These prices all take into consideration the amount of fuel oil I received, as many companies base pricing on quantity and prices are tiered. These prices are all based on the 143.3 gallons delivered.

In the most recent delivery I was billed $0.669 per gallon more than the average of 4 other companies in the area. When I contacted the company I was told they do not compete with these prices "because the have higher operating expenses". After considerable back and forth I was offered a 50% discount ($200 off) the fee to terminate my contract, which I did not accept. This company is using my contractual obligation to charge me nearly 40% more than the average price for fuel oil.Desired Settlement: Competitive pricing for the remainder of my contract or terminate my contract at no cost.

Business

Response:

Region Oil prides ourselves on providing the highest level of service and customer service to our customers. Mr. [redacted] entered into a ceiling program which does allow his price to fluctuate and provides him with a limit as to how high he can pay. When Mr. [redacted] expressed his concerns, our representative till explain to him that we cannot match pricing of other companies. We explained that every company will set their prices in order to be able to take care of their customers. We did offer a concession to Mr. [redacted]'s account to try and assist him with his concerns. In December when Mr. [redacted] received his next delivery, he had the same concern. We had been unable to come to a resolution on this matter until now. Region Oil has placed a credit of $150.00 on Mr. [redacted]'s account to assist with his concerns and have agreed to terminate his contract early with no penalty.

Horrible is the word that comes to mind!! They charge customers that set up contracts almost double what oil is priced. When signing up you are told that the ceiling is the [redacted] you are supposed to pay and they will give you the lower price is the cost drops, but they do not. They charge you the max regardless if the price drops. I was charged $4.09 per gallon when it was going for $2.26. I will NEVER use Region again!! They are terrible to deal with and rip you off!!

Review: 1. Monthly payment (ANNUAL budget plan) I signed for, had lower payments than on the first and all other statements. Sales person explain it to me that oil price is higher that when I sign my contract?

2. For all year I paid ceiling price even when oil price was 60 cents lower (Region Oil price)

3. They forced me to pay for annual maintenance twice. I canceled this service. It took them 3 months to take it off from my payments.

4. Four months before my plan expired I had phone call from Region Oil. Customer Service person asked me "If I want to extend contract for the next year?" My answer was "No". Than they cancel my CURRENT ANNUAL (12 months) contract & send me a bill to pay it in full. Customer service explanation was

"Because you do not want to extend contract, we have to cancel your current contract & that is the reason why you have to pay it in full".

5. Region Oil cancelled my current budget plan for no reason and sent me a letter tretning me that they will send my "unpaid" bill to Collection Agency"Desired Settlement: I would like to gen an appology for the worst service ever & billing adjustment to pay it as schedulet in budget plan.

Business

Response:

Mr. [redacted]Region Energy would like to apologize for any miscommunication while establishing your account. We have reviewed your account and have found you expressed concerns regarding our service versus what was explained to you at the point of sale. More specifically we have found that our records indicated that there were two heating systems on your property, which is why you were billed twice for the annual maintenance agreement. Upon conversation with our customer service representativce on 10/22/12, the service agreements were removed from your account on 10/24/12. Regarding your price plan renewal, our records indicate your plan would have expired on 8/31/13. It is our business rule to contact customers 45 days prior to the expiration date to discuss the renewal of the contract. The notes on your account show that we contact you on 7/18/13, During this call, you requested the account be terminated. As a result, your account was terminated 7/22/13. As of 8/21/13, we are showing this account with a zero balance and no further financial responsibility on your part. It is our hope that this resolution is to your satisfaction. We thank you for the opportunity to serve you.

Review: I signed a 3-year contract with Meenan Security System from a sales person named [redacted] on December 2013, who covers the [redacted] customers. The company technician came to my house and checked all systems working and in good condition as the security system was installed by the previous owner of the house. Only less than four months into the service, on 3/30, I found some of the sensors were not working. I called and they sent a service tech named [redacted] the next day. [redacted] briefly checked the system and said it was too old to repair and he needs to install new sensors which would cost me $800. I don't agree with the price but I was leaving for oversea in a few days. So I called [redacted], the sales person, who said $800 is too much and he would talk to the boss to significantly cut the cost. Since I was leaving home soon, he suggested me just have [redacted] installed the new sensors and he would call me back later. So [redacted] installed new sensors but I did not sign the service agreement with the price he quoted. I told [redacted] would get me a much lower price. But [redacted] never called me back. After I was back from the oversea trip, I found they still billed me $800 plus tax. So I called [redacted] again. He said sorry and he would talk to his boss and get back to me the next day. He never called me and stopped answering my phone. I tried calling him for the past two weeks and left multiple messages. He never returned my call.

The company's customer service for [redacted] has a very small group. I feel I was trapped to a lousy family business that doesn't care about customer service quality. They took advantage of my situation that I needed to fix the system before I left for oversea trip. [redacted] quoted me the unreasonable price which I didn’t agree, and the sales person [redacted] lied to me a couple of times and even doesn’t have the guts to speak to me.

I want the bill adjusted with much lower and reasonable price.Desired Settlement: I want the service bill adjusted with much lower and reasonable price.

Business

Response:

Meenan Security was under the impression that this situation had been resolved. It was recently brough to our attention that this complaint was still open. In reviewing the customer's account, we see that the customer spoke with one of our representatives and was able to settle the dispute. The service call was settled at at price of $500.00. The remaining amount of the service call was credited off of the account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: This company made a hard inquiry on my credit resulting in my score being significantly lower. I never filled out an application, I never gave anyone consent to do so at any time. I dont even have service with these people. I simply called them for a information they took my contact and did a hard inquiry in my credit.....ironically enough I called back to get service but they advised they would not service my area. so why did they do this?Desired Settlement: I would like for them to contact the credit bureau and remove this inquiry.

Business

Response:

Region Oil received a call from Mr. [redacted] on 4/20/15 to open a propane account with us. It is our policy to obtain a social security number and do a credit verification to extend credit terms to our customers. We have reviewed the recorded phone conversation from when the account was established. The representative did explain that she needed a social security number for credit verification and Mr. [redacted] did give her his social security number. During that same phone call the representative schedule a date and time for our technicians to come to his house. Upon our technicians arrival at the home, he discovered that there were multipes stairs and a steep slope leading to the location where the propane tanks would go. A decision was made the tank placement would be dangerous for our employees to set and make deliveries to. We advised Mr. [redacted] of our findings and we immediatley terminated the account. Mr. [redacted] stated that we ran his credit twice. Our records do not show this. We have requested any sort of documenation from Mr. [redacted] showing the second time his credit was run and are awaiting his response.

Review: We signed up for their "Budget Program" which was supposed to be auto delivery for 7 months on, and 5 months off, as we would not need oil in the summer months. We would also be paying them 7 months on and 5 months off. Therefore we would receive Oil in Oct, Nov, Dec, Jan, Feb, Mar, and April, and not in May, June, Jul, Aug, Sep, and we would pay $380 / month for the "on months". The first 7 months went fine, we paid the $380/month, which included delivery as well as maintenance, as agreed. It actually saved us some money because we had some repairs that needed to be made to our heating system. Then came May, and we were billed $600 for an "additional delivery" which we never received a receipt for, but they said that they had delivered an extra delivery through the colder months. Hmm, we keep our heat at about 65 - 68, so that seems unusual to me, but ok, we will pay the $600, they were very honest through out the time that we were getting oil, and we were not paying much attention to level of the tank. But then we received a delivery receipt in July for an additional delivery this time $560, which we did not ask for, and last I checked, July was part of our "off months". So I called, and was not very happy about the delivery of this shipment, but agreed that it was only fair that we pay for the oil that was put in our tank, however I wouldn't pay until our "on months" started, so October. The Rep agreed, and said she was noting it in the system, which she did not, and I asked that we cancel the contract as I was not sure that I wanted to renew at this point, which she said she did, but did not. I continue to be hassled each day with phone calls, and multiple pieces of mail asking me if I would like to renew, . . . finally receiving one saying that we are enrolled in the contract and will receive auto delivery. When I called 10 x with complaints, I was asked, well what is the problem. Then told that I seemed angry. Hmmm, should I be jumping for joy?Desired Settlement: For them to Cancel our Contract, stop sending us mail, stop the phone calls, and call it even although we still have the last of our final bill outstanding after all of the work I have had to put into this, and the unfairness of these bills to begin with considering our original contract which they will now not acknowledge existed. The complaints that I have against this company are endless. I could literally write a new complaint under each category listed above for services. Disgusting!

Business

Response:

[redacted],Region Energy apologizes for any misunderstanding while establishing your account. In an effort to resolve any outstanding issues, we have agreed to terminate the contract effectivce 11/25/14. We will remove your contact information from any mailing or telemarketing lists. Lastly, in order to settle the outstanding balance, we have issued a credit of $277.97. With the application of this credit, the account currently sits at a zero balance and there is no further financial responsibility on your part. We thank you for the opportunity to serve you. It is our hope that this resolution is to your satisfaction.

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Description: Oils - Fuel, Security Control Equipment & System Monitors, Solar Energy Equipment & Systems Dealers, Heating & Air Conditioning

Address: 15 Richboynton Rd, Dover, New Jersey, United States, 07801-2649

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