Regional Contractors & Catastrophic Team, LLC

Below is our response to consumer complaint ID # [redacted] : The customer asked to return the wheels to us, claiming his center caps would not fit and also stating that there was rust around where the center caps fitWe refunded the original cost of the wheels and the shipping cost to the customer After receiving the wheels back, we did not find any rust, and we trial fit them on a Ford F and found no problem with center caps fitting the wheels properly The wheels were originally advertised to fit a Ford FAfter the customer returned the wheels, his correspondence to us referred to an attempt to fit them on a Ford F150, which would use a different lug nut and center cap Therefore, since the wheels were not defective and were correctly advertised, we do not feel we owe return shipping costs to the customer Sincerely Richard Eggleton Owner

The following is my response to complaint ID ***
The original complaint from the customer was rust around the centers of the wheels the kept the hub
caps from fitting, There is no rust on these wheels anywhere
The wheels were advertised to fit a Ford FAll of our books and references show that the Ford F
used a tapered lug nut where the Ford Fused a flange nut and different center caps fitting the
different style lug nuts
Sincerely,
Richard Eggleton
Superior Retreading Service

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, by principle alone. MrEggleton said he would mail a check to reimburse shipping as soon as he got the wheels back(That was the email I originally attached.) Then after reneging on that, he said on a phone call that he'd refund $75. Any business owner with any amount of integrity stands by their word.
Second, MrEggleton is misrepresenting the details of our communications. The wheels are chrome-clad, which is basically a chrome hubcap glued to the steel wheel underneath. The cladding was separating from the wheels to the point that the center caps couldn't go in far enough to snap onto the lug nuts. MrEggleton even acknowledged seeing that problem on one of the wheels after he received them back- the cladding was detached from the wheel to the point of sticking out past the lip of the steel wheel underneath. I even called a couple local wheel repair shops about this issue, they knew what I was talking about and said they couldn't repair these wheels. As far as the rust he mentioned, I said in my email that it looked like the steel wheel underneath the cladding was rusting. I never said anything about rusting where the center caps fit, as he stated. I have all my emails if we want to start documenting exactly what was said
Third, a response MrEggleton's comment about "the wheels were originally advertised to fit a Ford F250." These 7-lug wheels were used on the 97-Fpickup, non super duty. They were also used on the 2000-Fseries which is a 3/ton chassis and the same truck as the the 97-F250. Same stud hubs, same lug nuts, same center caps. So the wheels are the same, there is no issue here, and I think MrEggleton knows this considering he is the owner of a tire shop and does this as his everyday business
In conclusion, MrEggleton overlooked the condition of his wheels before advertising them as being in good condition. I bought them in reliance on his professional opinion stating such. They were not correctly advertised as he says they were. I should not be out any expense due to his lack of proper inspection and incorrect advertising. I'm not sure why as a business owner he is haggling over such a small dollar amount, but as a compromise I am willing to accept the partial refund of $that he mentioned in our phone conversation
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. Eggleton is being totally dishonest and trying to muddy the waters with inaccurate technical information about wheels & lug nuts.Again, the 1999 F250 pickup and 2000-2004 F150 "7700 SERIES" pickup are one in the same.  Both are 3/4 ton pickups with the same 7-lug wheels, center caps, and lug nuts.  Of all the people who should know this, it should be someone who is in the business of wheels & tires.I would like to redirect the focus back to the fact that Mr. Eggleton promised to refund shipping as soon as he received the wheels back.  And did not.He then said he'd refund part of the shipping.  And did not.
Regards,
[redacted]

Below is our response to consumer complaint ID #[redacted]:
The customer asked to return the wheels to us, claiming his center caps would not fit and also
stating that there was rust around where the center caps fit. We refunded the original cost of the
wheels and the shipping cost to the...

customer.
After receiving the wheels back, we did not find any rust, and we trial fit them on a Ford F250
and found no problem with center caps fitting the wheels properly.
The wheels were originally advertised to fit a Ford F250. After the customer returned the
wheels, his correspondence to us referred to an attempt to fit them on a Ford F150, which would
use a different lug nut and center cap.
Therefore, since the wheels were not defective and were correctly advertised, we do not feel we
owe return shipping costs to the customer.
Sincerely
Richard Eggleton
Owner