Regional Equipment Service Company

Sent: Monday, March 12, 4:PM Subject: [redacted] - ID [redacted] As previously stated, [redacted] authorized the enrollment on 10/01/At no time prior to receipt of the complaint filed by Mr [redacted] did the customer contact us to terminate serviceTo confirm, we have deemed the enrollment as validUnfortunately, we have no control over the cancellation date provided by the utility company (***)As previously mentioned Mr [redacted] ’s account is scheduled to terminate on 03/15/2018, as determined by the utility companyI would also like to confirm that the account has been updated for the final bill to be billed at the previous fixed contract rate of cents/kWh for the final invoicePlease be advised that a check for $will be mailed to Mr [redacted] within 7-business days to the address of : [redacted] We strongly believe that all corresponding information was provided to Mr [redacted] in the previous response to support our stance in this matterAs it stands, the customer is not due any additional credits or adjustmentsWe sincerely apologize for any misunderstanding or inconvenience Mr [redacted] may have experiencedPlease feel free to contact me should you have additional concernsPatricia [redacted] National Brand Manager Direct (281) 371-Website | Facebook Confidentiality Note: This communication with its contents may contain confidential and/or legally privileged Titan Gas and Power informationIt is solely for the use of the intended recipient(s)Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy ActIf you are not the intended recipient, please contact the sender and destroy all copies of the communication

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This month’s bill is $since Titan refused to make the change immediately, stating it would take days before the change would take effectFor the past year we have been over charged per kilowatt hourThis was not ag [redacted] to, in fact both calls to renew were declinedYet Titan coninuted to raise the rate I will not consider this matter resolved until we are credited for every kilowatt hour which was over charged Regards, [redacted]

Titan Gas and Power engages outside call centers to market the electric and gas plans on behalf of Titan We will instruct all sales channels to place the number listed on the complaint on the DO NOT CALL list as of August 26th If the problem persists, please do not hesitate to contact us directly toll free at [redacted]

To Whom It May Concern:Please find our response to the complaint filed by [redacted] Case ID: [redacted] .Thank you for bringing Mr [redacted] ’s concerns to our attention and for allowing us to address it Our records show that a valid enrollment for service was obtained on 10/01/for Mr [redacted] ’s account as authorized by [redacted] Mrs [redacted] ag [redacted] to a 12-month contract at cents/kWh for the electric serviceMrs [redacted] confirmed that she was authorized and ag [redacted] to the statements, we had no reason to believe that the account belonging to [redacted] was enrolled without authorization, or a clear understandingPlease find a copy of the Third-Party Verification along with the Terms of Service attached for your reviewOur records show that Mr [redacted] ’s fixed rate with Titan Gas and Power expired, which caused him to bill at the market variable rateSince a renewal notification was not sent to the customer his account was billed at the variable month-to-month rateIn an effort to resolve the customer’s dispute amicably, we have calculated a re-rate to the customers previous fixed rate for the service periods that Mr [redacted] ’s account was billed at the month to month market variable rateMr [redacted] will receive an adjustment in the amount of $within one to two billing cyclesI would also like to confirm that Titan is now utilizing a Customer Relationship Management system that offers automation to ensure that every customer is sent a contract expiration notice on a going forward basisAccording to our records an inbound cancellation request was received on 02/05/Service for Mr [redacted] ’s electric account is scheduled to terminate on 03/15/2018, as determined by the utility company (***)Titan Gas and Power will also monitor the account for his final bill to process an additional account adjustment for usage up to the account termination dateOn 2/6/2018, and 2/7/an attempt was made to contact Mr [redacted] at 614-583-but was not able to successfully reach him regarding his account concernsA detailed voicemail was left providing contact information so that we may assist with any other questions or concerns that he may have Titan Gas and Power sincerely apologizes for any misunderstanding that may have occurred and will take every action necessary to avoid such misunderstandings in the future Please do not hesitate to contact me if you should have any further questions or concerns regarding this matter Best regards, Angela [redacted] Issue Resolution Specialist Titan Gas and Power Direct: 281-394-0808, Office: 713-355-6200, Toll Free:888-251-7006, Fax: 713-355-Email: a [redacted] @titannatgas.com