Regional Foundation & Crawl Space Repair Reviews (%countItem)
Regional Foundation & Crawl Space Repair Rating
Address: PO Box 917, Zebulon, North Carolina, United States, 27597-0917
Phone: |
Show more...
|
Fax: |
+1 (919) 269-6788 |
Web: |
|
Add contact information for Regional Foundation & Crawl Space Repair
Add new contacts
DIDN;T: meet contract requirements; do the work specified before the contrast was signed; fix deficiencies; after numerous contacts, NO SHOW.
In January 2019, Mr. *** Regional representative arrived to discuss the project. I showed him the cracking walls, separating bead board ceilings, & gave him a copy of the structural engineer's report. He told me his company could fix the crawlspace which would reduce the cracks in the walls & the bead board separation. He stated that his company did not repair the piers, the system they used, a Smart Jacks system, would provide stability to the structure. He explained the process would be to permit the job, dig holes, line them with plastic, fill with gravel, & place concrete blocks on top of the gravel. Supplemental beams would then be placed over the current beams under the house & the jacks would be placed on the concrete blocks & connect to the supplemental beams to support the structure. The cost for this was $18,182-paid in-full. A date was set for work to start 3-6 June 2019. It was difficult to get any documentation, for several months. Finally got a "contract"-no details like above but included the permit. On June 3, 2019, no one showed up. I called the company and was told that they had me scheduled for June 4-7, 2019. When they finally showed up, they worked from 9:30 until about 3:30 and left for the day. At the end of the week, they told me that they would come out in 90 days to see if all was well & make any adjustments needed. The company sent an engineer out to inspect the project June 19, 2019 and he foudn problems with jack system. Other than that nothing. I contacted my original structural engineer and was told what they did was temporary at best and wasn't right. Company didn't get the permit and didn't do the job correctly. They have no experience in structural support; didn't and WON"T fix it. After 5 months of my trying to contact them, I was told by *** they would be there 5 March 2020 to move the jacks. I pressed on what moved meant, I asked if they were going to re-dig the holes, line with plastic & gravel, use the concrete blocks they were supposed to use the first time and didn't, & re-position the jacks. I was told yes. Again, No one showed up.
Here are my concerns:
1-Structural Engineer stated the project Regional completed was temporary at best & should not have cost more than $5,000 to $7,000 based on the materials/labor costs. I paid triple, it should've been a permanent solution. Why would I pay over $18,000 for something temporary?
2-Because regional did not permit the project, I may not be able to see my home. I have invested a lot of time (9 years) and money to renovate my home.
3-The Smart Jack System did not correct the cracks in the walls or reduce the separation in the bead board ceilings, it actually made them worse & even caused more separation of the ceilings in other parts of the house. Until this Smart Jack System is either replaced or repaired, I cannot address other issues - the cracked shower pan issue was identified after they did the work & may be the reason the shower pan cracked.
4-During the process, the crew Regional sent out destroyed the vapor barrier currently under the house and dismantled/moved some wooden/block piers that were already present. These beams and blocks were entangled with the vapor barrier which blocked egress under the house. I then had to pay for a 30-ton receptacle & someone to come out and to clean under the house, removing everything, beams, blocks, vapor barrier, and the insulation (which was in tatters). This added another $2,500 to the cost. Plus I had to replace the vapor barrier - another $4200.
5-While I can get another company to address the other issues identified, I cannot find another company to repair the work done by Regional. So, I'm basically having to start all over.
6-Because this was not permitted, I was advised that I may not be able to sell me house, may have to remove the jacks, or could sell the house "as is" like a fixer upper - not acceptable.
attached is original contract & their inspection report
Fix the problem they created - permit the job and follow the structural engineers report OR remove the system they installed and provide a 100% refund. so that I can hire another company since no other company will touch/fix Regionals work. I have more documentation, emails, pictures, receipts, etc.
We have had Ms. scheduled on our Calendar to address the adjustments she is requesting. We will be arriving at her home on 4/20/2020.
I've had one problem after another with this company. First they took 5 days to do a job they said would be done in 2. They broke an alarm sensor and didn't tell me; then they broke my phone line and didn't tell me; then they didn't install the dehumidifier according to manufacturer's instructions; then they used duct tape to connect PVC pipe. They did fix the initial problems, but now one of the vent covers is falling off and the dehumidifier drain is not working so that water is pooling on top of the vapor barrier.
2 Projects = Happy Customer!
I hired Regional Waterproofing in 2017 to encapsulate our crawl space. After obtaining a few quotes and recommendations I hired Regional. The quote wasn't the cheapest but it was competitive and the detailed plan to mitigate moisture and quality of the products was the reason I chose them. The paperwork was easy to understand and the price and expense breakdown was easy to follow. Regional had an opening so we were able to get the work started sooner than what was planned. The crew arrived on time and all were friendly and acted professionally. Hard workers as a lot was done the first day; crawling around on your stomach is not an easy task. The large project was completed in a few days and I did a complete crawl through to inspect the work. All questions were answered and a few minor finding were quickly corrected and payment for services were made. Very Happy with the Results.
In 2019 I determined we needed some structural/foundation repairs. I began researching companies and had a few technicians come out for recommendations and quotes. During the research I found out that Regional Waterproofing also has Regional Foundation Solutions. I already knew the company and their quality of work so contacted them for a quote. Regional came in with the best quote and the plan was detailed and made sense. I hired them for the work and a few weeks later a 3rd party structural engineer was out the house to conduct an inspection and either approve or modify the plans. The engineer added a few items to the plan which added cost to the quote but Regional stayed true to their quote and contract. A few weeks later the work began. Crew was hard working ad professional; as usual. The project was extensive and the weather wasn't cooperating and the project ended up taking longer than planned. Regional communicated all work issues quickly and discussed work arounds to fit my schedule so the work could be completed correctly. Everything was handled professionally and with attention to detail and quality of work. Once things were completed I conducted an inspection and final payment was made. A follow up visit was scheduled to adjust the support jacks once things had a chance to settle. The follow up team arrived on time and completed the appropriate adjustments. Once again I am extremely happy with the work and Regional Waterproofing.
If you are in need of Regional Waterproofing and Foundation Solutions services don't hesitate to give them a call and schedule and inspection and quoted. You will be happy that you did and even happier if you hire them.
Failed to correct warranty issue in a timely manner. Senior MGMT was not available/reachable. Numerous repair schedule changes.
Regional failed to correctly replace items initially bid for replacement ($12,000+) and completed a sub-par repair which was covered by insulation. Damage continued under the covered area and the customer was not notified of the full extent of damage. The customer relied on the expertise provided by the company and trusted them completely for their repair needs. Repair was admittedly done in a sub-par manner and the availability of technicians is limited to only one person with a schedule that varies. Other repair contracts are waiting on the completion of this work leaving the house possibly exposed to elements and halting progress on repairs. Initial timeline was developed based upon technicians scheduled completion date. Management does not seem to be reachable and both the technician and management fail to return phone calls.
Repair of the two rotten joist and kingstud as quoted by the service technician. I do not expect the technicians to know everything; however, when hiring a company that specializes in a field I would expect a much more accurate quote and at a bare minimum a comment about further damage and a special note to receive a follow up or a quote that explains that further work may be needed to address the issue. Regional needs to make this repair quickly and professionally to secure the initial $12,000 investment and my faith in them as a customer.
Received confirmation from regional and I have been assured the issue will be resolved by Friday this week.
I have been working directly with the GM over the last week and he has personally come out to inspect the property and on a follow up visit last Friday he brought with him a rough carpenter to develop a scope of damage assessment. I am being told I am waiting on the GM w=to receive the go ahead from the owner of the company. I was supposed to receive an answer by Saturday but I have yet to receive any confirmation when work will begin or if it is even approved. I will update the complaint status when their is any movement or resolution in an effort to inform future customers of either a complete resolution or a failure to correct the issue so customers can be more educated when choosing a crawl space remediation company.
As a matter of clarification for the benefit of both parties context is important. Prior to the encapsulation a hole was drilled into a drain line causing damage during construction. The result, was long term rot damage. As a lay person my expectation was to be educated on possible issues through the identification of the source of the problem by the subject matter experts. The issue I elevated to regional was that while they were not responsible for the hole in the drain line they had the obligation to inform the customers of a larger issue when the line item included rot damage to the rim joist and clearly showed a point of origin. Had this information been communicated, the scope of work would have increased and the cost to repair the damage would have gone with it. The initial repair was insufficient and merely covered the issue rather than address the source. The argument was made to the GM that Regional should be held accountable for damage caused from the date of repair until now (aprox 5 years). The rate of damage is very difficult to determine and as of today 10/1/19 I have been satisfied with the agreed terms of repair and I appreciate the wiliness to understand the full picture, particularly by the GM, ***. I look forward to a resolution here in the near future to close out this item and hopefully elevate the company through positive customer engagement.
On our last visit, for the annual maintenance in October 2018 all products and services rendered by Regional from the original installation checked out all in working order and our technician saw no problems.
The homeowner's damaged woodwork was as a result as a plumbing leak that he did not detect or repair for some months, at least from our last inspection in 2018. That leak caused damage to our original work as well as additional damage. Plumbing leaks not detected or repaired by the homeowner is not a warranty item for Regional Waterproofing but the responsibility for the homeowner.
We preformed some minor carpentry repair in July of 2015 and we charged the customer $950 dollars for the work. The work was completed by a professional carpenter. Mr. called in with a concern about the wood repair we made 3 years ago. When we came out we did find not only damage to our repair but further damage in areas we never repaired. The damage was caused by a plumbing leak that Mr. did not detect or repair apparently for some months. Mr. has been visited by our general manager and by service foreman. Mr. admits that the plumbing leak caused the problem and that he had contacted his homeowner insurance company. We have also brought over a professional carpenter to assist him with the wood repair again.
Our Gm is in contact with Mr. and is currently trying to help with his issues.
The GM and his rough carpenter moved quickly to resolve the issues and the rough carpentry work has been closed out. Once the crawl space areas that were affected are cleaned and sealed the work will be closed out completely. The response by Regional is in keeping with a business that understands its customer base and takes appropriate actions to preserve the integrity of the organization. I would like to thank Regional and their team as we continue to live in our home protected by the efforts of the Regional team.
They evaluate and determine you need work that you don't just to get money from a customer. They do zero work and keep the deposit money.
*** came to my home and said that I needed a waterproof system and asked for a deposit of $1519.55. After giving the company my money for possible future work, I replaced the roof of my house. After roof replacement I had no water problem in my basement and I wanted a refund. *** only gave me a quote, he never scheduled any work to be done and he assured me a refund. After I wrote a letter to the company and discussed my refund with *** and after he assured me I would get my money back they will not return my money. I have reached out to the company to resolve this matter but they are clear on keeping my deposit even without ever scheduling work and without doing any work for it.
I want the return of my deposit of $1,519.55.
We did provide a proposal for *** for basement waterproofing at *** in Raleigh that she did accept. Our company's refund policy is clearly stated on our contract that she signed. She did in fact receive an install date for the work to be performed. Almost two months after signing the contract we received a letter stating she would like to cancel on 3/15/2019. She indicated to our consultant that she decided to sell the home "as is", because of number of serious problems she had since discovered with the home and will no longer will be fixing the leaky basement. As stated in the attached response, we will honor the amount for one year from the date of the original contract to be applied for future waterproofing needs.
We never discussed an install date, it was never even clear to me as to what services I needed. It's my home and I decide on dates anyone comes to my house, I never discussed a date they would do work at my home so for them to say I received an install date makes no sense. After sending my letter to cancel I saved an e-mail on 3/15/2019 in which *** states that he is working on my refund. *** asks me to send a brief e-mail with my request to cancel for documentation. He asks to call me to discuss it as well and he says it won't be a problem and thinks he can do even better for me if we could talk briefly. I can forward this to Revdex.com.
I never decided to sell my home, I am currently living at that address with absolutley no problems. I don't have a leaky basement, all I ever needed was a new roof and once that was put on my problem went away. The statements from this company are completly false.
I have no use for their waterproof service, my basement is not leaking and their assessment of a costly system that would have required demolitioning my walls and floors was completely unnecessary.
I want a full refund, they have done nothing to deserve keeping my money.
Not only did Ms. have a leaky basement with water entry but we also discovered a foundation crack in her wall that not only represents a basement waterproofing issue but possibly a structural foundation issue as well. It is still our opinion that this home needs complete basement waterproofing and possible structural repairs based on our observation and consultation with structural engineers about the problems with this home. Regional Waterproofing does offer all customers a full refund if they sign a contract with us. We always honor our contract, which includes this homeowner. If *** has any evidence that she requested a refund within the conditions of her contract, that she accepted, she should let us know and we will honor our contract.
Regional Wont finish the job and cancellation of the job is on their terms only and that wont work because of the issues before, during, and after.
In December 2018, Regional came out a gave a quote to install waterproofing under my house. They didn't go under the house and we ended up having multiple problems. Some from them and some already there. Installation was started on March, 25th, 2019 and was never finished. They fraudulently charged me $*** that we did not agree on but because they had my account information for the down payment they could. They cant finish the work that they started but will come and remove it and i'm not willing to let them back under my house. They can come get what they haven't installed but because of the time and suffering or 8 week without AC they need to fully refund the job and we need to move on from this project.
Full refund and they can come pick up their leftover product and tools that they left at my residence. They will not be allowed under my residence again.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@regionalwaterproofing.com
A full refund has already been agreed to by Regional on 4-23-2018 because Mr. home has a significant sewage contamination problem in the crawlspace; that has existed, according to him and his wife, for over 3 years.
The problem was hidden from our initial inspection of the crawlspace on 12-21-2018 by 6 mil black plastic and several inches of dirt placed in various locations throughout the crawlspace to cover the sewage. When our installation crew arrived and began to dig down inside the crawlspace to install a drainage system and sump pump, we encountered significant contamination of human waste. We immediately paused the project, to protect our workers, and we brought the problem to the attention of Mr. and Mrs. so they could get the problem cleaned by a professional and certified that it was done properly to protect the family and property ( see attachment 1) They agreed to have the crawlspace sanitized and cleaned. They claim that they had already done this work 3 years ago, through a homeowners' Insurance claim. However, the sewage leak was still active as of 3-28-2019. Weeks went by and we heard nothing from Mr. and Mrs.. Finally, on 4-10-2019 we receive notice that the sewage leak had been fixed and that the crawlspace had been cleaned of sewage. When we returned to complete the project we immediately encountered the sewage again, just below the lime his restoration contractor had spread in the crawlspace. We brought this to the attention of Mr. and Mrs.. We stopped all work, while they reached out to their restoration company again and he came back to do additional cleaning. We were notified once again by Mr. and returned a 3rd time to complete the project. Our team once more encountered more raw sewage. We met with the ***'s Restoration Company and they explain that they have already removed 3 to 4 tons of sewage from the surface of the crawlspace and that they were not hired for the removal of layers of sewage ranging from 6-12 inches deep.
At this point we informed Mr. that we cannot complete a drainage system and encapsulation over raw sewage. For the obvious reasons of the endangerment of the health to our staff by working in a contaminated environment, Mr. agrees and talks it over with his wife and restoration company. The next day, he sends an email request to cancel the job, get a refund from the finance company and that we remove our products. Regional agrees (see cancellation email attachment).
Regional ***s the finance company and our registered agent to draft cancellation agreement as requested by Mr.. We forward the agreement to him on 4-23-2019 for him to sign. To date, he has not signed. Instead he is coming up with a totally false and outrageous claim as you can see in this Revdex.com false complaint. Not with standing that, we have informed the finance company Mr. mother used, that we are making a full refund, except for $*** already spent on the electrical installation and permit to them as soon as Mr. signs the agreement. The job has been and will remain CANCELLED by mutual agreement.
We also think that Mr. comments and posts have risen to the level of slander, defamation, libel, making false statements, and purposefully causing injury to the reputation of Regional Inc. and to leverage our company to give him our products and services without his paying for them, per contract. The law firm *** & *** and the attorney *** has been asked to take all corrective action against Mr. that is deemed necessary and lawful and to establish a legal mechanism in order to extract our products from his residence, in behalf of Regional Waterproofing.
Since we are refunding to the finance company all progress payment, Mr. tried to claim he did not authorize those payments when he learned the job could not be completed because of sewer contamination. It is regrettable that Mr. puts his energy into slandering, libel, and defaming our company rather than fixing his sewage contaminated crawlspace.
It is regrettable that Mr. feels that he has to talk a legal route to come after a customer that is trying to find a remedy to the situation that we are in. If he feels like it is slander or libel then I do apologies that he feels that way but all I have done is spoken the truth about the situation. So I am going to break down Mr.s response because there are some very inaccurate statements that have to be corrected for the record.
1. " A full refund has already been agreed to by Regional on 4-23-2018 because Mr. home has a significant sewage contamination problem in the crawlspace" - This is inaccurate, the reason what we are having the discussion about a refund is because we had the plumbing issues repaired fully, the Grey water (not human waste) from the sink was cleaned up fully and replaced with lime and sand but Mr. refuses to complete the job on the contention that it is not clean. And by the way he wants to send a crew in that same contaminated space and recover the products that are now part of the house and would cause harm to the house to remove.
2. "that has existed, according to him and his wife, for over 3 years" - Inaccurate, we never gave a date on when the problem started because we had no idea there was a water problem. We did have 2 plumbers come out and one cleaned the lines and didn't find any breaks and the other just looked and said replace the whole system. We were never made aware of any issues, one of the reasons we hired Mr.s company. We had a smell in the kitchen for a while but again couldn't give a date when that started so this is a false statement.
3. I am us sure what Mr. considers an inspection but one was never done under the house. This has been a contention between us because as Mr. put it he has never has anyone sign a contract without them going under a house but we did. This is all provable by the quote that was put together by their sales person because on it he put the AC system may have to be removed. Not that it had to but may.
4. "They claim that they had already done this work 3 years ago, through a homeowners' Insurance claim." - This was never said and is a flat out lie. If needed we can get the records from my insurance company but I don't know where he is getting his false information.
5. "We immediately paused the project, to protect our workers, and we brought the problem to the attention of Mr. and Mrs. so they could get the problem cleaned by a professional and certified that it was done properly to protect the family and property - This is also incorrect. They worked multiple days even after they told us about the problem because them and the plumber were working at the same time. In my opinion, they didn't stop because they thought it was contaminated they used it as an excuse. The Inspector of *** was trying to catch them so that he could give them a stop work order because they never picked up the Permit to actually do the work is more than likely the reason they stopped the work.
6. "Our team once more encountered more raw sewage. We met with the ***'s Restoration Company and they explain that they have already removed 3 to 4 tons of sewage from the surface of the crawlspace and that they were not hired for the removal of layers of sewage ranging from 6-12 inches deep." - This is also an incorrect statement. What was removed was about a half a ton of sewage from the crawlspace and that he was given the wrong dimensions at first. Mr. employee emailed me the size of the contamination which was said to be a small spot about 6ft to 9ft square spot. When in actuality it was much larger and it caught the restoration people off guard so that had to come back multiple time. What was said is the size of original job I hired him for was not job he was hired for, not that it was 6-12 inches deep, because he went that deep. Mr. refused to come to that meeting and instead is getting his information second hand.
7. "At this point we informed Mr. that we cannot complete a drainage system and encapsulation over raw sewage." - incorrect, what was agree upon was to see if there was still a leak some where or was it just ground water that was coming up to determine if it was sewage or just ground water. We had the plumber who fixed the lines come back and check every line under the house and while he was at it see if a third parties view of the underside of the house. He found nothing and said that the cleaning was done properly there was no sewage under the house. I emailed Mr. and said we were at an impasse because they weren't going to do the work any maybe we need to refund. That he should call me the next day so that we could talk. He did not I got a cancellation email saying it was what I asked for.
8. "Not withstanding that, we have informed the finance company Mr. mother used, that we are making a full refund, except for $*** already spent on the electrical installation and permit to them as soon as Mr. signs the agreement. The job has been and will remain CANCELLED by mutual agreement. - I'm not sure why my mother is relevant as she co-signed with me to get the loan but the argument with the finance company is not that they are going to refund me fully when I sign but that they fraudulently charged me $***.00. I approved the initial down payment of 20% and per the contract we would be charged the final amount when the job was complete. Its in the contract. Somewhere down the road of all the issues they randomly charged me $***.00 without my consent or signature. I noticed it when the talk of refunds came about so I called the finance company and put in a dispute because it was never agree upon and a surprise to me that it was there. If Mr. has any thing that they sent about the ***.00 that maybe I missed or something that has my signature for it, I welcome being wrong but he hasn't produced it to this date.
9. "We also think that Mr. comments and posts have risen to the level of slander, defamation, libel, making false statements, and purposefully causing injury to the reputation of Regional Inc. and to leverage our company to give him our products and services without his paying for them, per contract." - Also incorrect, All the statements I have posted are true and I'm sorry that he feels that way. I am not trying to use any leverage and actually was threaten by him that I don't know what position I am in in this situation. Of which I have in an email. I also offered for them to just refund the ***.00 that we didn't agree upon and I'll pay the 20% we can walk away. I have redlined his "agreement" and emailed it to them a couple of times saying so. I have been emailing Mr. for weeks after he gave me a 10 day ultimatum to sign or else, of which I didn't do because I don't agree with them going under the house at this point. He can come and get everything that they left outside of my house and pick up their buckets and tools, I have no problem with that. I went to the Revdex.com because they would not respond to me so I had to do something and while he calls it slander and libel, I just needed to get a response so that we can come to a final solution. One that Mr. believes is his way or no way.
10. "Since we are refunding to the finance company all progress payment, Mr. tried to claim he did not authorize those payments when he learned the job could not be completed because of sewer contamination." - See above for my claim to the finance company, it has nothing to do with the cancellation. He keeps saying we are refunding but he is not refunding and working with me. He is refunding if I agree to their terms. I asked the sales person that was working with me, because Mr. refused to have any further conversation, could they finish the job, and when they took it to Mr. he refused.
Again, I am sorry that Mr. feels the need to get a lawyer involved vs. actually working with a customer on an issue that while not fully his fault they have a lot of fault in the end decision. We had to go 8 weeks of no AC and the later weeks we had to live with 80, 90 and some days 100 degree heat while trying to have discussion on cancellation and them not responding to us. I finally had to put the AC back which is another big reason I don't want them under the house because its something that can be damaged. This is why I am now asking for a full refund as well not because he thinks I have some kind of leverage but because of the suffering over the time of them not responding to me. This is the only place I have posted anything there is nothing on social media and I have never talked bad about Regional Waterproofing Co. Inc to anyone and again the only reason I posted here is I believed that this is a place that can help a consumer in a bad situ
We would encourage Mr. to put his energy into cleaning up the sewage and waste from his crawlspace; we have informed him about what he can expect going forward.
Please accept our statements of 6-24-19 as our answer.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the encouragement but the grey water is cleaned up, has been, you just don't agree!! You haven't informed me of anything because you will not respond to any types of normal communication. This is a 3rd party and until you inform me directly I don't accept your response. I still will not accept your proposal because it is not sufficient to remedy the situation and the truth is on my side, Thank you Mr..
(The consumer indicated he/she ACCEPTED the response from the business.)
Sump pump installed incorrectly. Water backing into crawlspace.
I contracted w Regional Waterproofing to install a sump pump. The work was complete and a warranty was provided. Water has been backing up into the crawlspace. My house is currently under contract contingent on home inspection. Inspection was done on 4/9/19. Water was in crawl space at that time. I called Regional and explained the issue and the time sensitive nature of this request. I was told the soonest they could come out would be 5/15/19. More than one month?
I tried to explain that this would not work. I was told they were short staffed and that most of their team was at a convention. Spoke w *** and then *** on 4/10/19. Was to receive a call back by cob 4/11/19 but nothing rec'd. I called on 4/12 and was told the May 15 date was still the earliest they could get to my house. This is unacceptable. I may lose this buyer because of the shoddy work and the unhelpful office staff.
I had a contractor come on 4/12/19 to inspect the system. They stated that the 1 1/4 pvc discharge pipe was installed incorrectly. It feeds back to crawl space vs away from crawl space. He also stated the discharge line should have a check valve installed. I'm seeking the immediate repair of the incorrectly installed system that is currently under warranty.
We thank Mr. *** for being a customer.
We had an appointment with Mr. on 4-19-19 and found no water anywhere and the system working properly. The sump pump is installed correctly, including the discharge line. When our service technician came to his home Friday 4-19-19, there was no standing water anywhere in the crawlspace and the pump cycled on and off as designed. The discharge line has a check valve. Drainage systems and sump pumps require annual maintenance. Mr. did not have any maintenance done on his system in 3 years. During that time period the GFI breaker tripped, causing the pump not to have any power. When we arrived on 4-19-19 it had been re-set and was working properly. There was no water anywhere that we could find. We shared our findings with Mr., who was at home. He owes Regional a balance of $154.78 that needs to be paid.
Mr. ***, on page 1 of the contract he accepted on 11-06-15- it states, "customer shall grant contractor a 60 day right to remedy any problem after reported."
Again we thank Mr. *** for being a customer.
We purchased a house in Roxboro NC, in May of 2018. Roughly 4 months after moving in we began to notice a smell, in the main room of out basement. The smell began getting stronger. Contacted Regional Waterproofing, they said it would be 2 months before someone could make it out to see whats going on. Hired *** plumbing to come out and look into it.
They came out and determined a pipe from the sink/dishwasher had been removed during the install of the waterproofing system in the basement ($400.) With an estimate of 1600 to fix it barring they didn't find anything else going on. Presented the findings to Regional they changed the timeline of someone coming out, and showed up a week or so later. Showed *** the findings, and other issues with the system. Nice chat, attempted to address some issues, that would be a temp fix. The pipe he said he would need to look into. He sent me a copy of the contract that was signed with the former homeowner. Stated they were not responsible for damage to hidden pipes.
Called and spoke to the former homeowner about it. He said they hit the pipe during the install. Informed him that it would have to be removed to continue the install, and the run off from the sink/dishwasher would flow into the system and out of the house. Which the water does flow out, except the smell that is filling our house.
Received an email with a contract and offering us $300.00 and to fix the warranty issues. He said he was doing us a favor by offering any cash for the pipe. Played hard to get on follow ups, would make appts, and not follow up. Finally returned a call, offering three solutions, none of which included fixing the 4" piece of pipe that was removed to install the system.
All I am asking for is for the plumbing and warranty work to be done. Hopefully we can come to some understanding and get the issue fixed.
I signed a contract on July 13, 2018 with Regional Foundation Solutions, POBox 917, Zebulon, NC 27597
In the amount of $8,868.48
A copy is available.
Work to be performed included 1344 square feet of clean space crawl space encapsulation system ? including 1344 Silver Glo wall block. Area shown to be covered included 1344 square feet of crawl space, up to and excluding concrete slab.
On inspection by Stonewall Structural engineering on November 27, 2018, the following issues were noted:
' Standing water noted at various locations throughout the crawlspace
' The crawlspace was encapsulated with no perimeter crawlspace drain appeared to be installed
' The encapsulation was not completed in the back half of the crawlspace.
In fact, only approximately 676 square feet of crawlspace was covered. Photo documentation of the issues noted is available.
Following my complaint of harassment for payment of bill (which was paid in full, despite my misgivings, on Sept. 27, 2018), Mr. *** agreed to come to my home to assess the work. He stated in an email dated October 9 that "There are some areas I would like improved. It will require 1/2-3/4 of a work day." I responded on that same day "Thank you so much. That will make a huge difference for me. Please keep me posted. I have seen some mildew around a couple of the floor registers last week and was surprised as I have not ever seen that previously and thought the dehumidifier would make a difference. But so far, I haven't seen or felt a difference. Appreciate your follow up."
There has been no further follow up.
Regional Foundation operated in ? at the very least bad faith - and at most fraud in its conduct with me.
The work Regional Foundation performed has rendered my crawlspace less efficient and more susceptible to water collection than previously.
The work Regional Foundation performed has been so wholly inadequate as to render it useless, and furthermore will require starting over in order to secure the space.
Product_Or_Service: Crawlspace encapsulation, waterproofing
Billing Adjustment The breakdown of costs associated with the project, according to Mr. ***, System Design Specialist, in an email exchange dated July 12, 2018, are as follows: Encapsulation system $5,174.40 PVC Door $400.00 Sedona Dehumidifier and GFI outlet $2,225.00 Silver Glo wall insulation and Remove/haul away current insulation $2,012.80 I request a refund in the amount of $5,174.40, the cost of the failed and inadequate encapsulation system.
To the attention of the Revdex.com and Ms.,
On our inspection on 7/13/18, at Ms. original request we found three issues with Ms. home and reported them to her. First, we found high moisture and humidity. Second, we found evidence of water entering the crawlspace and third, significant cracks inside her home and crawlspace and some attempts to fix them, which had not worked. On point three we recommended she call *** Engineering. She chose only to address the high humidity and declined addressing the water in her crawlspace. She did call *** Engineering to address the significant cracks and movement throughout the home, at our recommendation.
Ms. was advised on 7/13/18 by *** that she needed a new sump pump and drainage system in her crawl space. The drainage system was quoted to her at $1854.72 and a new sump pump at $1225.00. She declined both recommendations from Regional, which is the reason the engineer found standing water in the crawl space. As you read her complaint, she gives the impression that she paid for a drainage system and the engineer found it was not there. That is false. She declined the drainage system and sump pump. The previous homeowner likely had water in the crawl space and that is why they installed a sump pump. It appeared to us that it needed to be replaced and we quoted its replacement. Included as an attachment, is a picture of the old pump as Exhibit 3. This is a further indication that water getting into this crawlspace was a preexisting condition prior to our work. So, Ms. claim "A crawlspace drain needed to be installed, but was not informed of that need and it was eliminated by Mr. ***, the System Design Specialist, in the final contract" is simply false. See page four of the proposal entitled "Recommendation to Your Project" Exhibit 1. Another factor is that our area experienced two hurricanes since out installation. And we know that in addition to losing power that her old existing sump pump (not installed by Regional) failed completely to keep up with moving water out of the crawlspace. We are confident that this is why the engineer found some water in the crawl space during his visit. Ms. had not paid Regional or taken any corrective action to prevent water from getting into the crawlspace and had declined our drainage system on 7/13/18. Please note on page 5 "Limited Warranty" of the contract she signed that it is stated "Wet crawlspaces requires a drainage system and a sump pump to remedy the problem with water." Ms. needs to now remedy her wet crawlspace issues we advised her of on 7/13/18.
In regards to additional work being needed at Ms. house, we identified that on 10/5/18 by ***, . and expressed to her in an email "There are some areas I would like improved. It will require 1/2-3/4 of a work day". That still remains true. We need to give you a date. We have Thursday January 10th available as your scheduled date for the improvement work to be performed. ***, . will be the lead guy overseeing the completed scope of work. After we complete the repairs needed, per our contract dated 7/13/18, ***, . will take pictures and images of completed repair and provide them to Ms. and *** Engineering. We have informed *** that providing a sump pump and drainage was not included in the scope of work Ms. accepted and paid Regional to do. She declined the drainage and sump pump as part of the quote. Also her claim that only half the crawlspace was done is false. Note Exhibit 2, a picture which shows the back wall with SilverGlo and CleanSpace installed.
Ms. claim that she was harassed for payment is totally false. Ms. informed us how she would like to pay remaining balance. Please note her email regarding how she would like to pay and our response.
"On Sep 10, 2018, at 4:43 PM, [email protected] wrote: Hello Ms., It was nice talking to you today. We have a plan, the crew will complete your installation tomorrow and I will email you 8 to 10 pictures of the completed work. I will then call you to process the final payment of $7,094.78. Safe Traveling, *** Regional Foundation Solutions 919-868-9363
On Sep 11, 2018, at 6:50 AM, *** wrote: Good morning, ***: I have left a check iao $3000 on my front porch. It is in an envelope and is clothespinned to a pillow on the bench by the front door. Once you send me the photos, then I will approve the remaining balance to be paid to my credit card on file with you.(Didn't want to go over limit on my credit card and this is best way to make sure of that).I am traveling now and may not have access to email until late afternoon. I look forward to hearing from you. Thanks for working with me on this.Best wishes, ***
Sent: 9/11/2018 7:22:25 AM Eastern Standard Time Subject: Re: Crawl Space Okay, I will pick it up later today. Thanks, ***"
There is no harassment in this email exchange. In fact, She said to *** "thanks for working with me on this." She stated her own terms for payment. Our crews left her house on 9/11/18. Ms. didn't pay the final balance until 9/25/18, when she returned home from a 2 week trip. That was 14 days since the last visit to her home. She contacted us about the payment and we didn't ask for payment during this time.
Ms. claim that we dealt with her "in bad faith or at worst fraud" is false and completely made up. We told her on 10/5/18 there are improvements we need to make at no additional cost to her. Where is the bad faith or fraud involved in being honest and transparent, in stating the truth after our internal inspection revealed we could improve her system?
We thank Ms. for being a customer and we certainly intend to honor all aspects of our contract. Which again did not include drainage or sump pump. The recommendation page of the original contract showing sump pump and drainage that she declined is included as an attachment. To finalize the work we will need Ms. cooperation to allow access to the crawlspace for approximately one day. If more is needed we will let her know upon arrival. The contract does not offer a refund provision. However, we want to insure that all work in the contract has been completed.
Again, thank you for your business and look forward to resolving this matter by 1/10/19, as outlined above. Please see attached pictures and documents.
To: Revdex.com Eastern North Carolina
Re: Response from Regional Waterproofing Co., Inc.
I contracted for and paid for 1344 sqft of Clean Space and 1344 sqft of SilverGlo material in order to fully encapsulate my crawl space. I received only approximately 626 sqft of encapsulated space. Regional's response, constructed from half-truths, outright falsehoods, and erroneous assumptions, effectively admits that the work described in our contract was not completed, and that it is in their best interest to schedule a date to complete the work. I appreciate that Regional is following up to complete the work for which we contracted. Regional Waterproofing and I have agreed on January 31 to complete the unfinished work. Until that commitment is honored and the work promised is completed, I consider this complaint open and unresolved.
For the record:
My primary purpose in contacting Regional Waterproofing was NOT to address standing water in the crawl space. It was (1) to address the humidity problems due to the crawl space being on dirt; (2) to permanently secure the space from rodent invasion; and (3) to improve the air quality and a more even temperature in the home by covering the dirt space. I made these goals extremely clear to Mr..
I neither expected nor contracted for a sump pump and drainage system.
Prior to Regional's intervention - I NEVER had standing water in the crawl space from the date of the purchase of the home in 2013. I have ample documentation from multiple sources to underscore that fact. Sources include Home Inspection Report, annual updates from mechanical contractor who in early July, 2018 replaced my entire duct work, reports from Critter Control who inspected the space in early July, 2018, and reports from Duke Power showing no loss of power during the hurricanes. Finally, Mr. own inspection of the space in mid-July did not report standing water in the space.
I did expect expert advice, and to be treated with respect, with honesty and with fairness. That did not happen.
It appears that as of the date of my complaint to the Revdex.com, Regional was perfectly content to take my money, fail to follow through with needed corrections, and hope that I would go away.
I hope that Regional Waterproofing will simply follow through on their commitment to honor our contract and that the company will feel no further need to justify their actions by denigrating me - their customer. I will follow up with a final report after January 31.
First, we want to thank Ms. for being our customer and being very cooperative while working with us. The improvements we want to make are almost complete. And good news, the moisture level is down to 8%. The dehumidifier is working properly and the humidity level is down where it should be. We have less than a day for touch up and cleanup work on the liner we would like to complete. We can come this Thursday February 14th around midday or so to complete the cleanup. After that is complete our General Manager will contact Ms. for the final review of the project, at a time convenient for her. If this Thursday is not a good day, she can let us know what will be good however, she does not need to be at home for the final cleanup. We look forward to addressing the above and appreciate Ms. as a customer. Again we want to thank Ms. for being our customer and working with us while we are making these improvements to her home.
The company was supposed to close a gap where porch had dropped. The workers did not achieve any visible closure of gap between the porch and the house. We requested the specialist to meet us to look at the work which he did not do. He talked with us by phone saying if we did not pay the balance, the company would take a lien on the house and make us sell the house. We asked to speak with his supervisor and he refused to allow us to talk with the superior. We mailed check to company but would like you to request company to finish job to our satisfaction.
Finish the job We would like for the company to close the gap as much as possible without any further costs to us.
We appreciate Mr. as a customer. However he did not hire Regional to close cracks and our warranty and contract states we do not guarantee to close cracks but to prevent future settlement. He did hire regional to stabilize a small porch area. We accomplished that by driving steel piers in the ground 33 feet deep on one and 27 feet deep on the other. We have reached out to him and have already met with him to review the terms of the contract and the work that was done. And we offered a referral of a Mason who can fill in and repair the crack, now that this section of the porch has been stabilized.
The number of feet of pipe does not prove stability. If area was stable, they would have been able to achieve lift and close the crack partially at minimum. Having a mason to repair an unlevel porch is not my idea of a viable solution. It appears a judge is my next possible resolution. Thank you.
We had not had any contact with the company since the last correspondence we sent you. We have submitted a complaint to NC Board of Examiners for Engineers and Surveyors due to the fact they did not get an engineer report for the job. We are waiting for their findings and recommendations.
Mr. claim that he has not heard from Regional is false. Our representative recently visited with Mr. following his last contact with Revdex.com and explained what the homeowner needed to do. All of Regional's structural products are highly engineered and certified. The engineer's that we use are in our literature and proposals, and was submitted to Mr.. Regional is not an engineer or a survey or, neither do we advertise or offer such services. Mr. contact with us also indicated that he was not looking for either. We ask Mr. to send his "alleged complaint" to Regional via ***@regionalwaterproofing.com and to our registered agent *** at the Law Firm of *** at ***.***@***.com. So that both Regional and our Law Firm can examine his complaint for Slander, Liable, Defamation, Character, Assentation, Calumny, Slur, Derogation, and Vila deration, among other concerns. Once we receive the alleged complaint, Regional and our Registered Agent will determine appropriate recourse without further notification to Mr.. Finally we have already provided out recommendations in previous correspondences to Mr.. Again we ask Mr. to summit his complaint to us and our Registered Agent with five days.
The consumer indicated he/she DID NOT accept the response from the business.)
On January 11,2019, I was contacted by Revdex.com asking if I had been in contact with Regional Waterproofing Co. I filed my rebuttal on 12/4/18. responded that I had not heard from the company since that time. I did not claim I had not heard from the company since filing my complaint. Mr *** did in fact meet with me but that meeting did not resolve the issue for which I filed the complaint. I have filed a complaint with the North Carolina Board of Examiners for Engineers and Surveyors and will provide a copy of that complaint to Mr *** and registered agent ***.
(The consumer indicated he/she ACCEPTED the response from the business.)
We were contacted by the company's attorney and told they honored the contract and it did not warrant to lift or close crack. Case resolved.
We negotiated a contract with Regional Waterproofing and were presented with a contract that we thought reflected that negotiation. There was then a great rush to get us to sign the contract and pay the downpayment. When Regional Waterproofing arrived to do the work, we found that the contract included more than we had negotiated for. I small amount (which we were advised was not adequate) was deducted and our signature was demanded on a new contract. That contract had wording that the first contract did not have. We were told that we would not get back our deposit if we didn't sign the new contract. By this time we just wanted the work done, although I was feeling manipulated and pressured by the company. When the work was done, they demanded immediate payment despite my complaints. If you want to deal with these people, be sure you have a lawyer review everything they want you to sign. For peace of mind I suggest you look elsewhere.
and her company *** owes Regional $19,495.00. She has been given a deadline to pay this debt. Writing this false misleading, inaccurate review will have no impact on her debt or deadline to have it paid by. The job was started and finished on time and at the agreed to price. All appropriate legal steps are being taken to collect the $19,495 debt from *** and her partnership, and her business partner *** who identifies himself as a lawyer. We have a signed contract with them since 9/11/18. They authorized Regional to do the work and there was no problem until we completed our work and asked to be paid. We feel Ms. peace of mind will improve once she pays Regional what she owes. We have over 34 years and over 125,000 satisfied customers right here in our local area.