Regional Home Care-Leominster

They will steal your moneyThey did not check to see if my insurance was active then told me just to send the cpap back and I would not be chargedAfter I sent the cpap back, they started to bill me for a rental fee of over and they tried to sue me for their own mistake, after I had returned the cpap machine! Now they are telling other companies not to give me a new cpap because I owe them a rental fee, even though I have insuranceThey are a terrible company out to get money

Do not use this company. The people there are crooked. As I had a new insurance plan and a new job with little money I called to find out what my insurance would cover for a new CPAP mask. I was asked for my information and told that they would get back to me with a price. I did not hear back. I then received a new mask, filters, tubing and other supplies that I did not ask for and did not want. I called the company to return the items and they refused to take them. I later received a bill for $118 (the amount the insurance did not cover. Upon receiving my EOB from my insurance company I found that charged a total of $593. I called to complain many times and was told that it was tough and I would just have to pay for it. Then then sent me a notice that they were suing for the $118 in small claims court out of state where it would be impossible to attend.

Aggressive automated phone calls to mobile number [redacted] both nights and weekends despite multiple calls to company to cease and desist.The company will call once or more per week at random intervals to "check on our patient with a telephone survey in an attempt to sell additional medical supplies. First, calling a cell phone number for such purposes is not allowed, however, I have called and considerately asked the receptionist to have the company remove me from their automated list which did stop the practice for several weeks but it commenced again once or twice per week including Sunday evenings. The company uses multiple phone numbers to avoid being blocked or ignored. Example incoming number used [redacted] with recorded request to call [redacted].Desired SettlementImmediate permanent phone list removal and apology for their behavior. The company is unlike any other I have encountered in this regard and I consider the practice both disruptive and predatory. Its practice deserves broader notice which is the intention of this complaint. It should cease the practice not just with myself but clearly it affects many other people who have been customers in the past who no longer do business with the firm. In fact, any recorded message of this type, even with approving individuals, should include instructions on how to proceed to be removed from their automated calling lists right at that point, while listening to the message, to minimize the inconvenience already encountered.Business Response Our client, [redacted] has been removed from our IVR program effective October 21, 2013 per his request. Only clients that give us their permission are enrolled in this service. No one is automatically enrolled and the majority of our clients request this service as a reminder when they are eligible to receive supplies. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)No verbal or explicit written permission to be included in any ongoing calling program was provided by me. The vendor needs to show how, in fact, they make the "service" clearly known and when presented to new and existing customers. Also, the vendor needs to modify the calling program to include an immediate opt-out option, which can be done by pressing a specified phone keypad number. Such an opt-out is not provided and notification should be offered at the beginning of any automated call to facilitate removal.

I took my CPAP in for repair and it was never returned to me.On [redacted] 2013 I brought my [redacted] to [redacted] for them to repair the on/off button because it was sticking sometimes. At that time I was given a loner machine and was told it would take 3-4 weeks to repair mine. I called a few months later to check on the repair and was told it wasn't ready and they would call me when it was complete. Months went by with out hearing from them so I called again and was told it was beyond repair. I told them the machine worked fine it was just the switch was sticking at times and I want it back. They said ok and someone would get back to me and again I never heard back. All I want is to get my machine back.Desired SettlementMy [redacted] machine or an equal replacement.Business Response In response to the claim that was filed regarding Mr. [redacted]'s machine repair I will first explain our repair process. When a patient or referral contacts us that there is a potential issue with a patients machine we supply the patient with a loaner machine which is often a like unit or better and take their machine in. Once the machine is received by us for repair in this case [redacted] the machine would be packaged and mailed out to the manufacturer for an estimate. Typically there is a response from the manufacturer within 30 days telling us what the cost to repair the machine would be. Once the estimate is received and reviewed we go ahead and give the manufacturer the okay to begin the repair on the machine. In this case we received the estimate and gave the okay for the repair to be completed hearing weeks later that they were unable to complete the repair for what could be a number of reasons - they didn't have the necessary parts due to the age of the machine etc. When we run into a case like this the patient would keep the like equipment that they received when their machine came in for repair. We did attempt to notify the patient that he would be keeping the like equipment after we were made aware that the manufacturer was unable to repair his machine. Some time did lapse during the process as it often takes a while to hear back on the progress of the repair. We have tried contacting the patient several times without success to determine how we can further help this patient.