Regional Maple Leaf Communications Inc

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***? unfortunately my English is not very well ? as you probably noticed in your recording of the conversations and I never understood ? What exactly you were offering me? The reason of my phone call ? with the request for the book, was ? with the ? purpose to understand what the invoice was for ? and to answer your phone msg? Moreover I believe a person has the right to look at the product before its purchase? I never received any proof of the ad or the product to be verified before posting? How can I agree to something that I never saw ? ? ? My name is Missed Spelled in your invoice and the postal code ? is incorrect? ? This demonstrate that It was A ? misunderstanding between us? Your public ? disrespect to potential buyers demonstrate the type of business that you run.? I request that you do not ever contact me and delete all my personal information immediately

Good morning, ? It is not our desire to not follow through with a clients request? If is their wish to be removed then we do exactly that? The National Do Not Call List does not? mitigate business to business relationships? Companies are to maintain their own lists and
apply it as such which we do? So effective today's date we have added the following phone number to our own list in order to satisfy this request? [redacted] Company Name: [redacted] in [redacted]? If there are other numbers associated to this company then it would be wise for that information to be provided as well? I'm sorry this has happened and hopefully all is taken care of now? Best Regards [redacted]

Complaint: [redacted]
I am rejecting this response.  Please see the attached letter (3 pages) for further details.  Thank you for your time spent on this issue.
Sincerely,
[redacted]

In an effort to clarify this complaint I will present the history of this account.  The original date this company was invoiced was August 22, 2016 the ad published September 19, 2016.  Upon publication a copy of the book went to the client. On November 29, they called our office...

saying they did not receive anything we explained we would have someone in our quality control area call them back.  Their response was that we need to call within 2 days or they would report us (we were unclear what they were reporting us for). We called them back on the same day saying they did not believe there was any representation of them in the book and had not seen it. We explained to them in that conversation that we  would send out another copy for their records.  They agreed that once they received the proof of publication and their company was displayed in it they would send payment. But they would like to be removed from being called in the future to which we complied. On November 30,2016 another book was mailed to them. On November 30, they called us back again to speak to our QC department they were unavailable at the time but tried calling them back at a couple of different numbers but there was no answer, so left a message to call us back. We heard nothing back so assumed everything was fine.  We did not receive payment so had placed the file in our public relations department on December 07, 2016.  Their claim we never called them back is incorrect we keep detailed records and on December 20, 2016 we left a message for them to call us back - they did not return our call.  On Jan 5, 2017 we called again this time no message was left. On Jan 12, 2017 & February 10 2017 we left messages none of them were returned. Since they appeared to have received all of the reminder statements and were reluctant in returning our calls felt we were at the end of our options and sent the account to collections. We heard nothing from them until Friday March 3rd, when they said they still had not received a copy of the book and called us a scam. They were quite rude with the receptionist who was doing her very best to ascertain how we could resolve this in a professional manner.  In the end they still had not seen the book and so our receptionist re-confirmed the address and another book was mailed out on Friday.  They also threatened to take legal action if we do not call them back on Monday March 6th, 2017 when the person who spoke to them originally on November 29, 2016 returns from holidays. This file was given to him first thing and he called both the numbers we have first thing in the morning none answered. Since we have no way of tracking first class mail to ensure they get the copy that was sent on Friday, I have escalated the process and by sending out another book by registered mail today and have also called the collection company to suspend action temporarily until we know the book has been received and they follow through with what they have been saying and make payment. It has never been our intention to not get a book to them as we have made every effort possible to send them one every time they have said still had not received it.  We hope that this will soon be concluded and we all be able to move forward.

Good morning,  It is not our desire to not follow through with a clients request.  If is their wish to be removed then we do exactly that.  The National Do Not Call List does not mitigate business to business relationships.  Companies are to maintain their own lists and...

apply it as such which we do.  So effective today's date we have added the following phone number to our own list in order to satisfy this request.  [redacted] Company Name: [redacted] in [redacted].  If there are other numbers associated to this company then it would be wise for that information to be provided as well.  I'm sorry this has happened and hopefully all is taken care of now.  Best Regards [redacted]

I'm not sure why there is anything to not accept.  We have closed the file and put this company on our DNC list effective immediately.  There is nothing more we can do at this point maybe client should respond with what they feel is unacceptable. Best Regards, [redacted]Office Manager RMC

I have searched our records and found that the record that was put on our DNC list initially had this phone number as a secondary number so it will have been removed fromour contact list at the same time.  So I believe we have fulfilled our earlier response and there should be no more contact with the following company provided they do not retain another number that to date has not been provided to us.  Thanks and best regards. [redacted]Office Manager