Regional Online Services

We always attempt to resolve matters internally prior to any legal action, as we try to excel in customer serviceThe fact that the client CLAIMS to have never received any invoice is no reason to avoid paying their debts We understand if we want to get paid for our services we need to send out invoice, we can not be held accountable for lost mail by [redacted] & or if our client disregards our letters thinking its junk mail

After addressing this clients complaints & concerns, the file was then resolved

Complaint: [redacted] I am rejecting this response because: Just as I claim to not have received you invoices how do I know you aren't just claiming you sent them? We should have been getting calls about this WAY before now if it was such a big dealSincerely, [redacted]

This client has refused to cooperate although proving to them that this a legitimate debt Although we reviewed the contract with them they for some reason refuse to settle on the debt There are years of service each with a different invoice number for some reason this client thinks
thats a good reason not to pay? It is our assumption that this client is simply looking for any reason to avoid paying their debt.We mentioned that if the debt was not resolved their account would be sent to our legal departmentWhere they MAY choose to pursue this matter further.The reason why we are calling on a debt dated November is due to the fact that this client refused to make their payment Just because they decide not to pay their debts does not mean we will stop attempting to collect whats legally owed.Our website was recently updated as our previous site was not a ".com" it was a ".biz" as we updated our site in to a ".com", the date was also updated(nothing we can do about that)The best solution for this client is to take advantage of the settlement proposal that was offered As their company has not legal bearing to not pay this debtThe client acknowledged reviewing the contract dated and has no legitimate reason to not settle this account

We always attempt to resolve matters internally prior to any legal action, as we try to excel in customer service. The fact that the client CLAIMS to have never received any invoice is no reason to avoid paying their debts.  We understand if we want to get paid for our services we need to send out invoice, we can not be held accountable for lost mail by [redacted] & or if our client disregards our letters thinking its junk mail.

[redacted] This client was contacted in June regarding 2 unpaid invoices. After some discussions with Julie we agreed to close the account and that their company would not be responsible for any new invoices. The client requested that the pay one invoice in June then the second Invoice...

in July. We contacted the client in August as we did not received the second and final payment as promised. A letter was sent to the client confirming that the account was closed that they would have no other/new debts. (except for the outstanding unpaid invoices.) We did state that their company would no longer be contacted ONCE the account is paid in FULL....At this point the account is not paid in full as they have one outstanding invoice, thus the reason why they are still being contacted. A contract can be made available to the client proving this a a legitimate charge & contract that they entered into. Also it states on all our invoices under the "terms & conditions" section, that all contract are for a 2 year period and that we expect payment per year. This client has only made 1 of 2 payments. As we try to excel in customer service and want all of our clients to have a positive experience when dealing with ROS, we would invite this client to contact us directly as we would like to offer a settlement / discounted rate on their outstanding invoice, a a sign of our willingness to resolve this matter amicably.

After addressing this clients complaints & concerns, the file was then resolved.

Complaint: [redacted]
I am rejecting this response because: We NEVER once received an invoice on this until 4/11/2016 saying we were going to be taken to court for it. The threat we got in April 2016 is the same one we got a few days ago. If you were going to take us to court then where is the paperwork? The facts simply just don't match up. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Just as I claim to not have received you invoices how do I know you aren't just claiming you sent them? We should have been getting calls about this WAY before now if it was such a big deal. Sincerely,
[redacted]