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Mrs [redacted] ,I hear your frustration and I understandI too am frustrated when my electronics do not perform fully.I repaired the broken screen on your iPhone for a fair price of $When you complained about an ear speaker issue and wanted a full refund and your original screen replaced, I resolved your separate ear speaker issue for $When you then complained about a proximity sensor, Bluetooth connectivity, and battery performance I directed you to ulitize ***'s warrant program which has a four day turn aroundMany of your fears are unfoundedI have had numerous phone and text conversations with both you and your husbandTrust the process--following the steps I have repeatedly suggested will result in your having a fully functional deviceI must ask with all due respect that you and your husband cease your harassment of me and eRepairPleaseNo one benefits from these tactics and they will not provide any tactile satisfactionSincerely, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business owner indicates that it could be other issues that are not related to the screen he installed and that we did not provide him with the part number he requestedBefore contacting the business owner, we had two IT professionals check all parts/connections/ etcto see if there were additional issues They determined that the connection, parts, hardware (non-screen), and software were all in good working conditionThey determined that the part must be incorrect or at best damaged during/before installationSecondly, we responded to the business owner's request for the part number by repeatedly asking him via text to tell us which number was the part number as there were several numbers on the back of the screen and we were not sure which one referred to the partHe repeatedly refused to clarify which number he neededHe was repeatedly unwilling to help us figure it outIn addition, although he says that his day guarantee is widely publicized, we never saw that and he never provided us with that informationInstead he told us he would help us sort it out "whenever [we] got the other hardware repaired" Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for acknowledging that not all of your repairs result in full satisfaction I hope you address that with each of your dissatisfied customers.I understand that you did what you said you would do, replace the screen, but, the second screen was messed up Top left hand corner I sent you a picture of it, and you did not offer to replace it again I received a messed up screen Plus, you stated that there was a warranty on parts and labor I'm out $bucks, and you potentially, have two screens that had nothing wrong with them, as you stated that you disagree with the USCC Customer Sales Rep, and stated it was the the mother board So, you have two screens you can use for another repair, or, return on warranty, and I have one that has a bad corner in it You have befitted three fold from my business Two screens, my original, the one you bought to replace my screen with, and my $ Good business deal for you, not so good for me as I am stuck with a bad screen, and out $ You did drive to two different locations at my convince The first meeting, locally, you were minutes late, with no call until after I was on my way home You offered, in good faith I assumed, since you stood me up the day before The second time, was to replace what we assumed was a faulty screen, a few minutes from where you routinely are Isn't your business a model repair center and you advertise that you will come to the customer? Yes, it isso, not sure why you state you drove to two different locations at my convenience, when you do that for all your customers.I appreciate your sympathy, and hope that you look at my rejection of your offer of nothing, while you are benefited three fold, with objectivity and fairness Request compensation of $dollars, or a working replacement screen, perhaps my original screen back (not installed) Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr***-I understand that you are not happy with the service you received and I also understand your frustration! While we try very hard to meet all of our customer's needs, not all repairs result in full customer satisfaction.I personally had a similar situation with one of my vehicles I was told by a third party that I needed to have my wheel bearings replaced I scheduled an appointment and gave my time and money to a reputable auto service who replaced all four Although the noise and vibration I was experiencing was not resolved by the repair It occurred to me to ask for a refund, but being in the service industry myself, I realized that this company had lived up to their end of the bargain by replacing the parts, and that they had no liability.Phones are much like cars, Mr*** You told me that the [redacted] representative referred to have your screen replaced I replaced your screen twice driving to two different locations at your convenience to do so.While I sympathize with your dissatisfaction, I ask you to view this with objectivity and fairness.Sincerely, [redacted] ***

***, I hear you frustration and dissatisfaction with the service you receivedeRepair strives to satisfy its customers with every available resource including hour text responses as you are aware through our communicationsI apologize for anything I said that you took as "mean and rude"
This was not my emotional state nor was it my intention to communicate that message.I do not know that the screen we installed is not correct--I believe we installed the correct replacement part for the model into which it was installedPerhaps the screen failed or perhaps the touch function is disabled in WindowsAs an IT systems engineer with more than years of experience in both hardware and software problem solving I can assure you that many factors are in play. When we last communicated in September, several months past eRepair's published 30-day warranty period, I asked you to provide me with information--specifically the part number of the original defective screen that I was charged with replacingWhen you were unable to give me the information I required I was not able to provide any further assistance to you *** ***eRepair, LLC*** *** ***
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Mrs. [redacted],I hear your frustration and I understand. I too am frustrated when my electronics do not perform fully.I repaired the broken screen on your iPhone 6 for a fair price of $149. When you complained about an ear speaker issue and wanted a full refund and your original screen replaced, i...

resolved your separate ear speaker issue for $40. When you then complained about a proximity sensor, Bluetooth connectivity, and battery performance I directed you to ulitize [redacted]'s warrant program which has a four day turn around. Many of your fears are unfounded. I have had numerous phone and text conversations with both you and your husband. Trust the process--following the steps I have repeatedly suggested will result in your having a fully functional device. I must ask with all due respect that you and your husband cease your harassment of me and eRepair. Please. No one benefits from these tactics and they will not provide any tactile satisfaction. Sincerely,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business owner indicates that it could be other issues that are not related to the screen he installed and that we did not provide him with the part number he requested. Before contacting the business owner, we had two IT professionals check all parts/connections/ etc. to see if there were additional issues They determined that the connection, parts, hardware (non-screen), and software were all in good working condition. They determined that the part must be incorrect or at best damaged during/before installation. Secondly, we responded to the business owner's request for the part number by repeatedly asking him via text to tell us which number was the part number as there were several numbers on the back of the screen and we were not sure which one referred to the part. He repeatedly refused to clarify which number he needed. He was repeatedly unwilling to help us figure it out. In addition, although he says that his 30 day guarantee is widely publicized, we never saw that and he never provided us with that information. Instead he told us he would help us sort it out "whenever [we] got the other hardware repaired".
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for acknowledging that not all of your repairs result in full satisfaction.  I hope you address that with each of your dissatisfied customers.I understand that you did what you said you would do, replace the screen, but, the second screen was messed up.  Top left hand corner.  I sent you a picture of it, and you did not offer to replace it again.  I received a messed up screen.  Plus, you stated that there was a warranty on parts and labor.  I'm out $180 bucks, and you potentially, have two screens that had nothing wrong with them, as you stated that you disagree with the USCC Customer Sales Rep, and stated it was the the mother board.  So, you have two screens you can use for another repair, or, return on warranty, and I have one that has a bad corner in it.  You have befitted three fold from my business.  Two screens, my original, the one you bought to replace my screen with, and my $180.  Good business deal for you, not so good for me as I am stuck with a bad screen, and out $180.  You did drive to two different locations at my convince.  The first meeting, locally, you were 40 minutes late, with no call until after I was on my way home.  You offered, in good faith I assumed, since you stood me up the day before.  The second time, was to replace what we assumed was a faulty screen, a few minutes from where you routinely are.  Isn't your business a model repair center and you advertise that you will come to the customer?  Yes, it is.. so, not sure why you state you drove to two different locations at my convenience, when you do that for all your customers.I appreciate your sympathy, and hope that you look at my rejection of your offer of nothing, while you are benefited three fold, with objectivity and fairness.  Request compensation of $100 dollars, or a working replacement screen, perhaps my original screen back (not installed).
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted]-I understand that you are not happy with the service you received and I also understand your frustration!  While we try very hard to meet all of our customer's needs, not all repairs result in full customer satisfaction.I personally had a similar situation with one of my vehicles....

 I was told by a third party that I needed to have my wheel bearings replaced.  I scheduled an appointment and gave my time and money to a reputable auto service who replaced all four.  Although the noise and vibration I was experiencing was not resolved by the repair.  It occurred to me to ask for a refund, but being in the service industry myself, I realized that this company had lived up to their end of the bargain by replacing the parts, and that they had no liability.Phones are much like cars, Mr. [redacted].  You told me that the [redacted] representative referred to have your screen replaced.  I replaced your screen twice driving to two different locations at your convenience to do so.While I sympathize with your dissatisfaction, I ask you to view this with objectivity and fairness.Sincerely,[redacted]