Re: Revdex.com Complaint Number ***, against Banner Health, Chantel *** RebuttalJune 2016, I paid Banner Health in full, over the telephone with my Bank of America Visa Debit CardMy portion of the bill after my health insurance paid was total $dollarsThe employee that handled my account at Banner Health was Melanic C***, at *** *** *** ***, *** *** *** *** *** *** Melanie C*** phone number ###-###-####.I have left several messages for Melanic C*** Thursday 09/22/16, Friday 09/23/16, Monday 09/26/I cannot seem to get a call back.09/22/16, I received a bill from a collection agency called CEP America LLC, P.OBox 582663, Modesto, California 95358, phone number ###-###-####,June 2016, Banner Health advised me of the fact that my bill from Banner Del Webb for the emergency room visit January 16, was PAID IN FULL09/22/16, I received a bill from CEP America LLC for the same bill from January 16, It is not fair to try and collect double for the same bill.Revdex.com please assist me with this rebuttal, I should not have to pay the same bill twiceThis is my RebuttalI look forward to hearing from you soon
Dear Dispute Resolution Consultant,This letter is in response to complaint * *** regarding a complaint made by Mrs*** ***We have reviewed Mrs***s concerns and apologize for her frustration.Mrs*** was preregistered for a date of service 7/22/and a payment of $
,was remitted by Mrs. *** and posted to this accountMrs*** came in on 7/17/and a new account was createdThe payment of $ 1,has been transferred from the 7/22/account to the 7/17/account paying her balance ill full, since she gave birth to her daughter earlier than 7/22115, this account is being cancelledThe remainder of that payment) $will be refundedMrs*** does have another account for her daughter, this account is still being processed and it is unknown at this time if any other payment will be due.If you or Mrs*** has any further questions or concerns, please do not hesitate to call me directlyIf I am not available, you may call *** for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowBanner Health is stating that I
was called over times regarding this matter, however, they fail to mention the calls I made to their business to pay my accounts in fullEvery single time I called BH they stated that my account was paid IN FULL and that I did not owe anything further (I did call in December of after receiving a voicemail that I owed money and when I called they said I had paid)I was then sent to collections and when I called BH to ask why I was sent to collections when I attempted to pay my bill they stated that the person who told me I was "paid in full" must have been new and didn't know how to work their computer system yetI am ashamed that BH would state I never called back as I tried numerous times to pay my accountI do not accept their version of events as they are leaving out key components of my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not the correct Banner hospital, I did not notice the address of the hospital until now. The hospital in question is Banner ** *** *** *** *** *** ** ***. Their billing address is *** *** ** *** ** ***. Sorry for not noticing this in the beginning
Regards,
*** ***
Dear Mr***Thank you for your patience while we investigated your concerns regarding the payments you made with your American Express credit card on February 19, and June 15, for the date of service of January 22, 2015. An audit has been completed with the
department and the payments received were applied as follows:• The payment made on February 19,for $was applied to patient Isaac *** *** ***, for dates of service 01/19/Please reference the attached copy of billing statement dated 02/01/2015.• The second payment made on June 15, for $was applied to patient *** *** *** ***, for date of service 01/22/Please reference attached copies of billing statements dated 05/24/2015. Please accept our sincere apology for any inconvenience and confusion this may have caused you Should you have any further questions regarding this matter, please do not hesitate to contact us at the number below, Monday through Friday, 8:a.mto 5:p.m.Sincerely, Stella L***Patient Financial Service SupervisorBanner - University Medical CenterEElvira Rd.Tucson, AZ 85756(*** ***Cc: Revdex.comEnd: Copies
Dear Dispute Resolution Consultant,This letter is in response to complaint ID *** made by *** ***-***.Please be assured that Mrs***-***'s experience was shared with the staff members on her concerns and making sure accurate information is providedWe sincerely apologize for the difficulties Mrs***-*** experienced and in attempt to rectify this issue; we have notified HealthCare Collections Incto remove this debt from her credit reportI have attached confirmation received from HCI.If you or Mrs***-*** has any further questions or concerns, please do not hesitate to call me directlyIf I am not available, you may call 480-684-7408, for further assistance
Pursuant to our initial response to this complaint, Ms***’s account related to this complaint was paid in full and shows a zero balance at this time As per Banner Health’s discussion with Banner Health, the account was pulled back from collections CEP America, LLC is not an agency used for collections by Banner Health The billing from Banner Health on this account was for the facility, Banner Del Webb Medical Center As this was a visit to the emergency room, there will be a charge for emergency room physicians that would be billed through Practice Max and/or their respective collection agency Please feel free to contact us with any questions or concerns. Donene O***
Good afternoon,Thank you for submitting information needed, I will be submitting for investigation and will submit response once completed. This is not an offer of resolution, advising we will look into this now that we have the needed information.Thank you,
Dear Sir or Madam:We are in receipt of the Revdex.com Complaint by filed [redacted]. The complaint relates to treatment received at Banner Boswell Medical Center under account number [redacted] with dates of...
service of August 4, 2016 through August 6, 2016.UHC Compass is considered an "out of network" insurance for the Banner Health facilities. Banner Health
received authorization from Mr. [redacted]'s insurance, UHC Compass. Banner Health billed UHC Compass on
August 12, 2016. On September
1, 2016, Banner Health received an Explanation of Benefits (EOB) from UHC Compass. The EOB stated that there was a patient portion of $7711.07, comprised of a patient's deductible in the amount of $318.32 and a patient's copay/coinsurance in the amount of $7392.75. Banner Health filed an appeal with UHC Compass stating that the payment was an underpayment by UHC Compass. Asan out of network insurance, the payment should have been greater. It was ultimately determined that the authorization provided by UHC Compass was for "outpatient" surgery. Accordingly, Banner Health agreed to a write off adjustment in the total amount of $35647.17. The write off adjustment resulted in the remaining balance, represented by the patient's copay, to be owed by Mr. [redacted].There were total charges on this account in the amount of $50751.00. Payment was received from UHC Compass in the amount of $7392.76. Adjustment was made to the account in the amount of $35647.17. Mr.
[redacted] has made payments totaling $700.00 to this account. There is a remaining balance of 7011.07 on this
account which represents the patient's copay/coinsurance pursuant to the EOB provided UHC Compass, Mr. [redacted]'s insurance provider.k you for your consideration in this matter. Please feel free to contact us with any questions or concerns.
Good morning,Please have Ms. [redacted] contact me directly at [redacted], I am unable to locate any outstanding bills in her name.Thank you,[redacted]
Good afternoon, In response to Complaint No. [redacted], Banner Health provides the following information:Banner Health personnel spoke with Ms. [redacted] on June 17, 2016. Ms. [redacted] had not understood that Banner Health was billing for deductible and co-insurance. On July 7,...
2016, Banner Health received a letter from Ms. [redacted] stating that information provided by Banner Health had been confirmed by insurance providers and that the monies were in fact owed to Banner Health. The account which had been turned over to collection was called back. The account has been paid in full.
Dear Sir or Madam:We are in receipt of the Revdex.com Complaint by filed [redacted]. The complaint relates to account number 33765124 with a date of service of May 12, 2015.On May 19, 2015 a claim was prepared and sent to United Healthcare, Mr. [redacted]'s insurance. ...
On June 4, 2015, BannerHealth received a denial from United Healthcare for lack of information "requested from the
patient/insured/responsible party." On June 18,
2015 a payment from UnitedHealth care was received in the amount of $26,
I 06.16 with an explanation of benefits which reflected a coinsurance/copay of $2,260.44. Banner Health made repeated appeals of a request from United Healthcare. On September 15, 2016, United Healthcare recouped $23,540.20 of the previously made payment. At that time, Banner Health pulled the account from patient responsibility until the patient portion could be verified. On November 4, 2016, United Healthcare issued a second payment to Banner Health with an explanation of benefits which showed a patient responsibility of$1,199.70. Mr. [redacted] made payments to Banner Health on this account in the total amount of $2,054.00. On January 13,2017, Banner Health issued a refund to Mr. [redacted] in the amount of$854.30
representing the over payment
of his patient responsibility.Thank you for your consideration in this matter. Please feel free to contact us with any questions or concerns.
Good morning,I apologize to [redacted] for the frustrations. I read through the documents and I am unable to find patient information to investigate. [redacted] can contact me directly at [redacted]r by email [redacted], I can look into this immediately, I just need...
We have forwarded the concern to our Physician's Billing Office. Please contact Kim B[redacted] at ###-###-#### for further information regarding the physician's billing concerns.Sincerely Leonard Cisneros, Sr. RepresentativeBanner Health / Patient Financial Services
Thank you for bringing this matter to our attention. I have printed 2014 itemized bills as requested for Mr. [redacted]'s spouse and daughter and will be sending to the address on file. I was unable to find any facility bills for Mr. [redacted]. Mr. [redacted] can contact me...
directly at ###-###-#### or by email at [redacted].[redacted].Thank you,[redacted]
Good afternoon, In regards to the complaint filed by Bonnie [redacted]i, please find the Banner Health response below: No statement was mailed to Ms. [redacted]i for dates of service April 9-10, 2016. ...
Ms. [redacted]i was discharged on April 11, 2016 from [redacted] Medical Center without having provided worker’s compensation information. Her primary medical insurance, [redacted], was loaded as the billing insurance. On April 14, 2016, Ms. [redacted]i provided the workers’ compensation information and it was billed at that time. On April 19, 2016, Ms. [redacted]i contacted Banner Health and requested an itemized billing statement which was provided to her. On April. 22, 2016, [redacted], the primary medical insurance, paid the claim and $350.00 remained as a patient portion. On May 16, 2016, the workers’ compensation was contacted as there appeared to be an error and the claim was sent for review. On May 20, 2016, payment was received from workers’ compensation. On June 2, 2016 the process to refund [redacted] was initiated and [redacted] was refunded on June 6, 2016. On June 3, 2016, Ms. [redacted]i contacted Banner Health and requested a ICD-10 claim form which was provided to her. This account has a zero balance. Please let us know if you need any further information. Donene O[redacted]PFS-Senior Representative
To whom it may concern,I was not given a written estimate. I was told when I made the appointments that the cost would be 130 each for a first time office visit for the kids, after check out is when I received the price total. I had asked if the price difference was because of the shots the kids received and they said NO, that, that would be an added charge later!!
Dear Sir or Madam: We are in receipt of the Revdex.com Complaint by filed [redacted]. The complaint relates to treatment received at Banner Behavioral Health Center under account number [redacted] with a date of service of May 22, 20 I 7....
We apologize for the delay in responding to Mr. [redacted] 's concerns when he initially contacted Banner Health on May 25, 20 I 7 and in early June 2017. Mr. [redacted]'s concerns are being reviewed and responded to by Banner Health Patient Relations. Mr. [redacted] has communicated with Patient Relations team members and continues to work with them to resolve his questions and concerns. We apologize for any frustration experienced by Mr. [redacted]. We hope that his communication with the Patient Relations team will alleviate his concerns. Thank you for your consideration in this matter. Please feel free to contact us with any questions or concerns.
In response to Mrs. [redacted] concerns Banner has agreed to waive her balance due of $54.90 as requested. A refund of that amount will be sent to Mrs. [redacted] within two weeks. We apologize that we did not meet the expected level of patient satisfaction, which is our goal at each encounter....
We appreciate the opportunity to improve our communication and processes so this has been sent to clinic leadership for review and education. Thank you.Kim B[redacted]PFS Billing Sr. Manager
Re: Revdex.com Complaint Number ***, against Banner Health, Chantel *** RebuttalJune 2016, I paid Banner Health in full, over the telephone with my Bank of America Visa Debit CardMy portion of the bill after my health insurance paid was total $dollarsThe employee that handled my account at Banner Health was Melanic C***, at *** *** *** ***, *** *** *** *** *** *** Melanie C*** phone number ###-###-####.I have left several messages for Melanic C*** Thursday 09/22/16, Friday 09/23/16, Monday 09/26/I cannot seem to get a call back.09/22/16, I received a bill from a collection agency called CEP America LLC, P.OBox 582663, Modesto, California 95358, phone number ###-###-####,June 2016, Banner Health advised me of the fact that my bill from Banner Del Webb for the emergency room visit January 16, was PAID IN FULL09/22/16, I received a bill from CEP America LLC for the same bill from January 16, It is not fair to try and collect double for the same bill.Revdex.com please assist me with this rebuttal, I should not have to pay the same bill twiceThis is my RebuttalI look forward to hearing from you soon
Dear Dispute Resolution Consultant,This letter is in response to complaint * *** regarding a complaint made by Mrs*** ***We have reviewed Mrs***s concerns and apologize for her frustration.Mrs*** was preregistered for a date of service 7/22/and a payment of $
,was remitted by Mrs. *** and posted to this accountMrs*** came in on 7/17/and a new account was createdThe payment of $ 1,has been transferred from the 7/22/account to the 7/17/account paying her balance ill full, since she gave birth to her daughter earlier than 7/22115, this account is being cancelledThe remainder of that payment) $will be refundedMrs*** does have another account for her daughter, this account is still being processed and it is unknown at this time if any other payment will be due.If you or Mrs*** has any further questions or concerns, please do not hesitate to call me directlyIf I am not available, you may call *** for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowBanner Health is stating that I
was called over times regarding this matter, however, they fail to mention the calls I made to their business to pay my accounts in fullEvery single time I called BH they stated that my account was paid IN FULL and that I did not owe anything further (I did call in December of after receiving a voicemail that I owed money and when I called they said I had paid)I was then sent to collections and when I called BH to ask why I was sent to collections when I attempted to pay my bill they stated that the person who told me I was "paid in full" must have been new and didn't know how to work their computer system yetI am ashamed that BH would state I never called back as I tried numerous times to pay my accountI do not accept their version of events as they are leaving out key components of my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not the correct Banner hospital, I did not notice the address of the hospital until now. The hospital in question is Banner ** *** *** *** *** *** ** ***. Their billing address is *** *** ** *** ** ***. Sorry for not noticing this in the beginning
Regards,
*** ***
Dear Mr***Thank you for your patience while we investigated your concerns regarding the payments you made with your American Express credit card on February 19, and June 15, for the date of service of January 22, 2015. An audit has been completed with the
department and the payments received were applied as follows:• The payment made on February 19,for $was applied to patient Isaac *** *** ***, for dates of service 01/19/Please reference the attached copy of billing statement dated 02/01/2015.• The second payment made on June 15, for $was applied to patient *** *** *** ***, for date of service 01/22/Please reference attached copies of billing statements dated 05/24/2015. Please accept our sincere apology for any inconvenience and confusion this may have caused you Should you have any further questions regarding this matter, please do not hesitate to contact us at the number below, Monday through Friday, 8:a.mto 5:p.m.Sincerely, Stella L***Patient Financial Service SupervisorBanner - University Medical CenterEElvira Rd.Tucson, AZ 85756(*** ***Cc: Revdex.comEnd: Copies
Dear Dispute Resolution Consultant,This letter is in response to complaint ID *** made by *** ***-***.Please be assured that Mrs***-***'s experience was shared with the staff members on her concerns and making sure accurate information is providedWe sincerely apologize for the difficulties Mrs***-*** experienced and in attempt to rectify this issue; we have notified HealthCare Collections Incto remove this debt from her credit reportI have attached confirmation received from HCI.If you or Mrs***-*** has any further questions or concerns, please do not hesitate to call me directlyIf I am not available, you may call 480-684-7408, for further assistance
Pursuant to our initial response to this complaint, Ms***’s account related to this complaint was paid in full and shows a zero balance at this time As per Banner Health’s discussion with Banner Health, the account was pulled back from collections CEP America, LLC is not an agency used for collections by Banner Health The billing from Banner Health on this account was for the facility, Banner Del Webb Medical Center As this was a visit to the emergency room, there will be a charge for emergency room physicians that would be billed through Practice Max and/or their respective collection agency Please feel free to contact us with any questions or concerns. Donene O***
Good afternoon,Thank you for submitting information needed, I will be submitting for investigation and will submit response once completed. This is not an offer of resolution, advising we will look into this now that we have the needed information.Thank you,
Dear Sir or Madam:We are in receipt of the Revdex.com Complaint by filed [redacted]. The complaint relates to treatment received at Banner Boswell Medical Center under account number [redacted] with dates of...
service of August 4, 2016 through August 6, 2016.UHC Compass is considered an "out of network" insurance for the Banner Health facilities. Banner Health
received authorization from Mr. [redacted]'s insurance, UHC Compass. Banner Health billed UHC Compass on
August 12, 2016. On September
1, 2016, Banner Health received an Explanation of Benefits (EOB) from UHC Compass. The EOB stated that there was a patient portion of $7711.07, comprised of a patient's deductible in the amount of $318.32 and a patient's copay/coinsurance in the amount of $7392.75. Banner Health filed an appeal with UHC Compass stating that the payment was an underpayment by UHC Compass. Asan out of network insurance, the payment should have been greater. It was ultimately determined that the authorization provided by UHC Compass was for "outpatient" surgery. Accordingly, Banner Health agreed to a write off adjustment in the total amount of $35647.17. The write off adjustment resulted in the remaining balance, represented by the patient's copay, to be owed by Mr. [redacted].There were total charges on this account in the amount of $50751.00. Payment was received from UHC Compass in the amount of $7392.76. Adjustment was made to the account in the amount of $35647.17. Mr.
[redacted] has made payments totaling $700.00 to this account. There is a remaining balance of 7011.07 on this
account which represents the patient's copay/coinsurance pursuant to the EOB provided UHC Compass, Mr. [redacted]'s insurance provider.k you for your consideration in this matter. Please feel free to contact us with any questions or concerns.
Forwarding this complaint to the Banner central billing office for further review.
Good morning,Please have Ms. [redacted] contact me directly at [redacted], I am unable to locate any outstanding bills in her name.Thank you,[redacted]
Good afternoon, In response to Complaint No. [redacted], Banner Health provides the following information:Banner Health personnel spoke with Ms. [redacted] on June 17, 2016. Ms. [redacted] had not understood that Banner Health was billing for deductible and co-insurance. On July 7,...
2016, Banner Health received a letter from Ms. [redacted] stating that information provided by Banner Health had been confirmed by insurance providers and that the monies were in fact owed to Banner Health. The account which had been turned over to collection was called back. The account has been paid in full.
Dear Sir or Madam:We are in receipt of the Revdex.com Complaint by filed [redacted]. The complaint relates to account number 33765124 with a date of service of May 12, 2015.On May 19, 2015 a claim was prepared and sent to United Healthcare, Mr. [redacted]'s insurance. ...
On June 4, 2015, BannerHealth received a denial from United Healthcare for lack of information "requested from the
patient/insured/responsible party." On June 18,
2015 a payment from UnitedHealth care was received in the amount of $26,
I 06.16 with an explanation of benefits which reflected a coinsurance/copay of $2,260.44. Banner Health made repeated appeals of a request from United Healthcare. On September 15, 2016, United Healthcare recouped $23,540.20 of the previously made payment. At that time, Banner Health pulled the account from patient responsibility until the patient portion could be verified. On November 4, 2016, United Healthcare issued a second payment to Banner Health with an explanation of benefits which showed a patient responsibility of$1,199.70. Mr. [redacted] made payments to Banner Health on this account in the total amount of $2,054.00. On January 13,2017, Banner Health issued a refund to Mr. [redacted] in the amount of$854.30
representing the over payment
of his patient responsibility.Thank you for your consideration in this matter. Please feel free to contact us with any questions or concerns.
Good morning,I apologize to [redacted] for the frustrations. I read through the documents and I am unable to find patient information to investigate. [redacted] can contact me directly at [redacted]r by email [redacted], I can look into this immediately, I just need...
patient information please.Thank you,[redacted]
We have forwarded the concern to our Physician's Billing Office. Please contact Kim B[redacted] at ###-###-#### for further information regarding the physician's billing concerns.Sincerely Leonard Cisneros, Sr. RepresentativeBanner Health / Patient Financial Services
Thank you for bringing this matter to our attention. I have printed 2014 itemized bills as requested for Mr. [redacted]'s spouse and daughter and will be sending to the address on file. I was unable to find any facility bills for Mr. [redacted]. Mr. [redacted] can contact me...
directly at ###-###-#### or by email at [redacted].[redacted].Thank you,[redacted]
Good afternoon, In regards to the complaint filed by Bonnie [redacted]i, please find the Banner Health response below: No statement was mailed to Ms. [redacted]i for dates of service April 9-10, 2016. ...
Ms. [redacted]i was discharged on April 11, 2016 from [redacted] Medical Center without having provided worker’s compensation information. Her primary medical insurance, [redacted], was loaded as the billing insurance. On April 14, 2016, Ms. [redacted]i provided the workers’ compensation information and it was billed at that time. On April 19, 2016, Ms. [redacted]i contacted Banner Health and requested an itemized billing statement which was provided to her. On April. 22, 2016, [redacted], the primary medical insurance, paid the claim and $350.00 remained as a patient portion. On May 16, 2016, the workers’ compensation was contacted as there appeared to be an error and the claim was sent for review. On May 20, 2016, payment was received from workers’ compensation. On June 2, 2016 the process to refund [redacted] was initiated and [redacted] was refunded on June 6, 2016. On June 3, 2016, Ms. [redacted]i contacted Banner Health and requested a ICD-10 claim form which was provided to her. This account has a zero balance. Please let us know if you need any further information. Donene O[redacted]PFS-Senior Representative
To whom it may concern,I was not given a written estimate. I was told when I made the appointments that the cost would be 130 each for a first time office visit for the kids, after check out is when I received the price total. I had asked if the price difference was because of the shots the kids received and they said NO, that, that would be an added charge later!!
Dear Sir or Madam: We are in receipt of the Revdex.com Complaint by filed [redacted]. The complaint relates to treatment received at Banner Behavioral Health Center under account number [redacted] with a date of service of May 22, 20 I 7....
We apologize for the delay in responding to Mr. [redacted] 's concerns when he initially contacted Banner Health on May 25, 20 I 7 and in early June 2017. Mr. [redacted]'s concerns are being reviewed and responded to by Banner Health Patient Relations. Mr. [redacted] has communicated with Patient Relations team members and continues to work with them to resolve his questions and concerns. We apologize for any frustration experienced by Mr. [redacted]. We hope that his communication with the Patient Relations team will alleviate his concerns. Thank you for your consideration in this matter. Please feel free to contact us with any questions or concerns.
In response to Mrs. [redacted] concerns Banner has agreed to waive her balance due of $54.90 as requested. A refund of that amount will be sent to Mrs. [redacted] within two weeks. We apologize that we did not meet the expected level of patient satisfaction, which is our goal at each encounter....
We appreciate the opportunity to improve our communication and processes so this has been sent to clinic leadership for review and education. Thank you.Kim B[redacted]PFS Billing Sr. Manager