Regus Group

Review: I signed a one year agreement for two virtual offices with Regus, one in [redacted] and one in [redacted]. Their policy is to automatically renew the leases unless you notify in writing or by email at least 90 days prior to lease expiration. I emailed the location managers 92 days prior to lease expiration. The [redacted] office canceled and refunded my retainer, however the [redacted] location decided to auto-renew my lease, charge my credit card after I emailed them explicitly asking them to never charge my credit card again, sent a collection agency after me for the rent for one whole year and withheld my retainer. After repeatedly emailing the management for the [redacted] location, they keep telling me that the lease was auto-renewed because I didn't notify them on time. In fact, I did, and that's why the other location did not renew the lease. Very frustrated with this company. There is no way to reach a higher manager or to complain to anyone at the company.Desired Settlement: I would like them to correct their records and indicate that our lease should have been canceled on 12/**/14 and not auto-renewed. They should also refund our $167 retainer.

Consumer

Response:

At this time, I have not been contacted by Regus regarding complaint ID [redacted]. I have sent them numerous emails and I have called many times, but they are not resolving the issue, nor are they providing the contact information for upper management of the company.Sincerely,[redacted]

Review: I found this company PSI through [redacted],was informed that I would have to pay for my [redacted] Lisence And then I would be provided with the company's help for job placement. Since then I did get my [redacted] card but since mid July Mr. M[redacted] take hasn't provided me with any job interviewsDesired Settlement: I would like the 250$ I was asked to pay so to get the required job placement assistance.

Review: Ms. [redacted] despite numerous claims to the contrary continues to bill my account fraudulently. I am in possession of several emails where she assured me the account was cancelled.It is impossible to contact her by telephone as she is always "in a meeting".I have 5 other accounts with Regus and have been a customer for several years. I have not had any problems with any other accounts. I would hope Regus would take disciplinary action with Ms. [redacted] for her illegal billing and I will not have to file a police report.Desired Settlement: Refund of unauthorized billing.

Business

Response:

Good Afternoon,

We are in receipt of Revdex.com case number [redacted] file by our mutual customer Mr. [redacted]. Thank you very much for the opportunity to review and respond to Mr. [redacted]’s concerns. We take our customer service very seriously and will ensure all claims are reviewed and processed appropriately.

Our records indicate Mr. [redacted]’s agreement renewed on March 1, 2014 for a period of 13 months. This renewal was subsequently reversed terminating Mr. [redacted]’s obligation to Regus on the 28th of February, 2014. At which the balance on the account was zeroed out. No further funds are owed.

Regus is more than happy to provide any supporting documentation needed to validate our position.

Review: I moved out of Regus on [redacted] on Sept 30, 2015, we waited till October 22 to email them and see when we would see my retainer money. We did not get a response back so on Nov 2, we emailed them again and at that time we were told by [redacted] that they had 90 days to return my money. We emailed [redacted] at the same location and requested an audit of my account with Regus, because the amount that they were going to send me was approximately $2,200 short. We received an email from Ms. [redacted] on 12/14/15 which stated that a check for $426.22 was mailed out on 10/14. This confirmed that they were shorting me a significant amount. It was also odd that in her email in Nov. she said they had 90 days before they had to send it to me. We informed [redacted] that we had not rec. the check on several different times only to get the run around, finally on Feb 9, we were told that she had them mail it out to my old address in [redacted]; Ms. [redacted] knew that we had moved to [redacted]. We once again gave her the correct address and was told it would be here within 2 weeks. On Feb 26 we received another email from [redacted] asking to verify the address in [redacted] as our address, we once again told her our correct address. WE STILL DO NOT HAVE THE CHECK. I WOULD CAUTION ANYONE WANTING TO LEASE FROM REGUS THEY ARE CON ARTIST AND WILL ADD ADDITIONAL EXPENSES ALONG THE WAY. THEY ARE BY FAR THE MOST UNETHICAL COMPANY I HAVE EVER HAD TO WORK WITH.Desired Settlement: They owe me more than $2,500 I would like my entire amount back. They are the most unethical company I have ever had to work with.

Business

Response:

Good morning [redacted]

Please use me as your contact going forward. Please see attached retainer report, which was also provided to Mr. [redacted], and full explanation below: Please note, Regus charges 2x the monthly rent in retainer (deposit) to cover us in the case of default, or offices left beyond normal wear and tear.

Line item 1 –Client moved in around feb-2012, and paid an initial retainer of $350 (we discounted the retainer as a courtesy)

Line item 2- Client upgraded into a bigger office, and $379 additional retainer was charged (still a discounted rate of equal to one month)

At this time, Client had a total retainer on file of $729.00

Line Item 3 & 4 - entire amount of retainer ($729) was moved to new account, due to office relocating

Line item 5 – client upgraded again, this time taking 2 offices totaling $1618 per month, meaning $3236 was required on retainer. We collected additional retainer in the amount of $4205

Line item 6 – of the incorrect amount of $4205 we collected for retainer, $2507 was credited back

Line item 7 – An additional $969 was credited as a courtesy to the client to get retainer back down to equal to one month

Line item 8 - $160 billed for retainer, as too much was credited previously. At this point client had $1618 on file, equal to one month rent

Line item 9 – Per client request (attached) we used retainer in the amount of $1191.78 to cover his final invoice

Line item 10 - $426.22 was refunded back to client

Please note, since we require 2x the monthly rent to be on file, the system kept automatically trying to charge the additional amount due, and we kept crediting to stay true to the reduced retainer promised. This is the reason for the multiple credits/charges on account.

I would be happy to answer any additional questions you may have, or provide further documents you may need.

Thanks