Regus

This complaint was resolved on or about October 26th to the customer's satisfaction

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Contact Name and Title: [redacted] Legal Contact Phone: XXXXXXXXXX Contact Email: [redacted] @carriageservices.com December 30, Revdex.com serving San Francisco Bay Area and Northern Coastal California Broadway Suite Oakland, CA XXXXX Attn: [redacted] Dispute Resolution Specialist [redacted] @Revdex.comemail.org RE: Case # [redacted] Dear Ms [redacted] I am writing in response to the above referenced complaintPlease be advised that I am Legal Counsel for Higgins ChapelHiggins Chapel is committed to being the most professional and highest quality funeral homeI have personally investigated the claims made by the [redacted] Family keeping this in mind Higgins Chapel is a funeral home and is not affiliated with the cemetery that performed the burial of [redacted] ***With the burial scheduled to take place on at p.mon Friday, December 4, a Higgins Chapel employee arrived at the cemetery with the remains at 12:p.mIt was at that time, to Higgins Chapel's surprise, that it found out that the military was not thereImmediately, an employee of Higgins Chapel called the military and found out that the military had scheduled the honors to take place on Saturday, December While it is not clear who is to blame for the military honors scheduling error, Higgins Chapel has tried very hard to appease the [redacted] Family because they understand how difficult and emotional this experience must have been for themHiggins Chapel has repeatedly apologized to the [redacted] Family and has offered the [redacted] Family, on several occasions, a refund or to perform another service at no chargeThey have rejected Higgins Chapel's apologies and offersWhen asked what Higgins Chapel can do to make up for the problem, the family indicated at the time that there is nothing that they can do Higgins Chapel would still like to offer the [redacted] Family a refund for the services that Higgins Chapel provided and conveys the most sincere apology for their experience If you should have any other questions or concerns, please do not hesitate to contact meThank you Truly Yours, [redacted] A [redacted] Legal Counsel Delivered via online complaint system: https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/ed462cc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) We disagree with their statement and can document that remains were delivered late and that a Higgins employee admitted to confirming the wrong date for military honors arrangements while driving on their cell phone This is first offer of a refund Final Business Response / [redacted] (4000, 9, 2016/01/13) */ January 13, Revdex.com serving San Francisco Bay Area and Northern Coastal California Broadway Suite Oakland, CA XXXXX Attn: [redacted] , Dispute Resolution Specialist [redacted] @Revdex.comemail.org RE: Case # [redacted] Dear Ms [redacted] I appreciate your continued correspondence regarding this matterWe believe this matter has been resolved with the help of the California Department of Consumer Affairs Cemetery and Funeral BureauDuring several phone conversations that took place on December 30, and December 31, between a representative of Higgins Chapel, a [redacted] family member, and a representative of the Cemetery and Funeral Bureau, the [redacted] family accepted an offer for a full refund (which has been already sent to the family) and for Higgins to the service free of charge (including military honors) at a date to be determined in the future If you should have any other questions or concerns, please do not hesitate to contact meThank you Truly Yours, [redacted] A [redacted] Legal Counsel Final Consumer Response / [redacted] (2000, 11, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I agree with thier responseRefunds and apologies will never be enough to reverse the sorrow We could never recommend Higgins Chappel or thier parent company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] I would like to thank the Revdex.com for their assistance in the matter, we have now turned this over to our Attorney

Mr [redacted] said they went to the customer's house last Wednesday and spent about an hour at the siteDue to rain, they could not finishBusiness will call the customer this week to schedule another visit to complete the work

Response: As Mr [redacted] stated he did have some issues after the installation of his guttersAlthough, as we would do for any of our customers, we responded by resolving any issues Mr [redacted] had expressed about the installation on his homeWe also installed couple gutter sections on the home after the initial install, that were not included in the original agreement, due to the situation and inconvenience this was no additional costAs for the bumper sticker on the installation crews vehicle, we greatly apologize, and do agree it was not a very professional decision on the installers behalf to place it on the vehicleWe were not aware of this, and would like to thank Mr [redacted] for bringing this to our attentionWe really do strive to make every customer 100% satisfied, So as Mr [redacted] request we would like to offer him 10% off the remaining balance of $2,dollars

Attention: J [redacted] RE: [redacted] ** [redacted] Dear ***, This client had a Virtual Office with usHe had defaulted on his payment to us, thus Landing his account in collectionsAs we stated to the client on numerous occasions, The money ($577) that he paid to the collections company, [redacted] did stay with the ***The $that he paid did come to Regus The client brought this situation to our attention around June 5thWe explained to him That we would have to submit a ticket to corporate, as they are the only ones that can Issue a refundThroughout the process we constantly kept the client informed As to where things stoodAfter going through all of the proper channels we were notified That they would credit the $to the clientWe immediately notified the client of their Decision on June 18th regarding his refund Sincerely, [redacted] Genera! Manager Regus - Penn Center [redacted]

Response in regards to complaint, On 3-11-entered agreement, as the customer stated there was a change to downspout location on gutter run on the front side of the homeAfter speaking to the representative that wrote up the agreement, I was told it was done per the customer’s requestEven know the customer feels different about how it was determined to do so, we would have no reason to do this without request from customerThe only time we make changes to this effect is when a customer tells us that they are having issues with the current configuration or request to do so, only exception would be home with no existing gutters Especially in this case, where as an underground pipe was present on the other side of this gutter run for the downspout to drainFor the representative to make notes on spec sheet to ensure this downspout location was change on his own is not how we do things and honestly makes no sense, that's why we spend enough time with customers to discuss any current issues and have them sign off on any changes Installation took place on 3-16-15, if this was not something they wanted done, would venture to say they would not have again signed off on the job when completed, and that they were 100% satisfied with the installationAfter being notified per the customer that he had to have a company come out and cleans up water in basement from a rainstormWanted to try to help so at this time sent out technician to readjust the gutter and move spout back to original place, we patch the hole from the other down spout location that originally requested, with no charge to the customerThen received a call from customer that he felt they should get a new gutter due to the fact we had to patch it, and felt we should pay the bill for the water in basementExplained to customer that after reviewing pictures of the home with the grade of the yard, and that the location change was per the customer we did not feel that we were at faultSo after speaking couple different times we did agree to replace the gutter free of charge to try to keep a satisfied customerAfter we done this, customer called and still felt we should pay for the invoice for water cleanup We received letter on 08-05- that this time customer had contacted the finance company they used to purchase the guttersThe finance company contacted us, and after reviewing the situation found that, we did what was necessary on our endThis was last time we heard from customer until now, the last thing we want is to have unsatisfied customer, although really do not want to have a customer take advantage of us eitherNow we receive your email about complaint from the customer, just to resolve the issue, offered to split the cost to avoid having an unhappy customerThe customer refused the offer, so now we are responding to you We really feel we have tried to resolve this in an appropriate manner, and will continue to do anything per our agreement with the customer as far as our warrantyYou will find pictures attached that will show the previously installed downspout and the area where the water entered the homes foundation, if you feel that we are not being fair on our end or need anything else regarding this matter please feel free to contact usThanks

Regus is a complete ripoffNot only are the offices smaller than the closets in most modern homes, they attempt to strong-arm people into owing them moneyI'm not a Regus customer - I was simply shopping around for offices, and the manager at Chandler Regus took that opportunity to fraudulently create an account for me and attempt to bill me for services that were never rendered When I told him I won't be leasing an office through Regus, MrG [redacted] got very aggressive and told me I had to payAfter some back and forth, he finally conceded to not billing me for an imaginary lease on an office I never used Then, two weeks later, I receive a past-due invoice from RegusI emailed the office manager to let him know I'm reporting him to the authorities, and he responded that my threats are being reported to the police Be warned that this is how Regus does businessClearly occupancy rates and commissions are all they know, and they are willing to go to any lengths (even illegal) to try to squeeze money out of honest businesses I would avoid this business like the plague - they're nothing but bad news

August 7, 2016Revdex.comEast 4" StreetSuite Cincinnati, Ohio Attention [redacted] Re: GutterShutter ex relComplaint ID [redacted] Dear Ms [redacted] :I am attorney for GutterShutterThey have referred the complaint of ID# [redacted] to me for disposition.First, let me say that GutterShutter takes every complaint seriously and with a view to satisfying every customerAnd, they also value their reputation with the Revdex.com highly and will do anything reasonably within their power to see an unfortunate matter such as this resolved.My client disputes most of the factual allegations that the Complainant has madeThe following is what I have gleaned from an investigation of this matter:-- On June 7, a written contract was signed for the fabrication and installationof a gutter system.-- On June 8, the fabricated gutters were delivered to the Complainant’sresidence.-- On June 9, the installation crew began installing the gutter systemAt thattime, the Complainant, without notice or permission began video recording the installation personnel and otherwise acting strangely.-- Upon the start of the installation, the Complainant made a comment about other work he claimed would be done by others and made a vague threat that he might demand his money back if such other contractors did not like the work of theinstallers.-- Nonetheless, the Complainant directed that the installation proceed which it didO During the installation process, the Complainant only objected to the spray paining of the drip edge (some have bakenamel, Some spray painted as permitted in the contract).-- On June 9, the installation was completed, the Complainant signed the completion certificate and indicted that he was 100% satisfied and paid the balance of the contract at this time.-- On June 20, the Complainant called wanting to know why an inspection of the gutters was not doneGutterShutter personnel explained inspection is not done unless there was a issue with job installedThe Complainant said he did not have any issues, but expressed a general dissatisfaction with the price to value of the job.-- On June 23, the Complainant called the service department and said he had leak from one of the down spoutsThe Service manager tried to set up a visit to have technician come out to service the home, but the Complainant would not commit to a specific day to do soAt this time, the Complainant expressed some opinions about GutterShutter’s OSHA compliance, the claim that the crew did not have a company logo on the truck, his suspicion that installation crew members were convicted criminals, not properly trained; that he suffers form PTSD from the whole experience with the company.-- On the same date, the Sales manager tried to call the Complainant back to see if there was anything GutterShutter could do to take care of the situation, however, he said he didn't want anything other than his money back and gutters removed from the home.-- On June 30, the Complainant agreed to a home visit by GutterShutter staff to inspectO On July 7, an inspection was conductedOther than strange behavior from the Complainant, and his demand for his money back, nothing of consequence was notedAs always, The GutterShutter Company will do whatever is required to see an installation completed to the customer’s reasonable satisfactionThe Complainant can schedule any needed repair or completion through me personallyIf he provides a list of anything he thinks is substandard, incomplete or broken, I will personally arrange for service technicians at a time convenient to him.I look forward to hearing from you.Very truly yours, [redacted] Enclosure: Name Redacted Buyer's Certificate of Completion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the window but, they still have to relocate the downspout so as to not prevent the window from opening. Regards, James Broughton

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Regina *** or *** ***, Inc., began a *** *** agreement with Regus Management Group, LLC on April 4th, 2017. The agreement was set for a six month, auto-renewing term. This agreement was terminated October due to lack of paymentPer Regus Management Group’s terms
and conditions, an invoice is sent to clients by the 8th day of the month for the following month’s feesThese invoices are due immediately upon receiving with a grace period of up to the first of the following monthAfter the first of the month, a late fee is automatically generated on all unpaid accounts to be billed the following month. If an invoice still remains unpaid by the 10th of the month, the client’s services are suspendedIn regards to a *** *** account, mail and packages are no longer accepted at the centre and any mail already received is returned to the sender. If payment is still not received by the 21st of the month, the client is in breach of their agreement and the agreement is terminatedThe client is still responsible for the remaining balance of their agreementTo avoid errors or delays in payment, Regus Management Group, LLC encourages all clients to set up auto payments on their accountsAll accounts on auto payment plans are charged on the 21st day of the month, well before late fees are generated. If there is a problem with the card on file, the system will notify the client via email two days after attempting to run the card to request that the card information be updatedThe client can then log into our website, www.MyRegus.com, access their personal account, and update that information. *** *** has never placed a credit card on file for her account and instead would contact the centre each month to make her payments over the phone. These actions were accepted by the centre team due to Ms***’s long history with Regus Management Group. However, these payments were often made past the due date resulting in numerous late fees and suspensions over the length of her agreementThe payment history for *** *** includes: June: Payment received June 22nd July: Payment received July 10th August: Payment received August 11th September: Payment received September 9th October/November: Payment received October 26th Due to the late payment in October, the agreement with *** ***, Incwas automatically terminated due to lack of payment. The request to reinstate the account was completed on December 9, At that point, invoices for both December and January were generated and sent to the client for paymentAs of today, payments for those invoices have not been received and the account is in default for money owed for the remainder of the current term which is set to end on March 31, *** *** Regus

This complaint was rectified on 12/1/Talked with customer on 12/7/3pmShe said all is good no leaking

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Business called and said; Business replaced 27' of gutter the week of July Should be taken care of now

We spoke to *** *** and will be sending a check for $for her troubles, she excepted
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The gutters are still leaking on the far rear corner of the house. These gutters should not have any leaks whatsoever!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***l

Customer contacted Revdex.com indicating he said he wasn't satisfied with their sale gimmick but really liked their product They originally came in at $11,and eventually came down to $They had poor installation and service He agreed to accept their offer to put this behind him