Rehab Associates

In response to this complaint.The customer agreed to a contract for siding, leaders and gutters for $which we helped obtain financing.That job was done and completed to 100% satisfaction.Mrand Mrs [redacted] then wanted us to get them doors.Mr [redacted] is not an expert on the type of doors the customers wanted and admittedly there was some confusion as to the type and price that the doors should be.Originally we charged the customer $for doors that was a gross undercharge as the doors they wanted and insisted on approving were way more expensive.We sent our Door Contractor there to measure and he gave us samples which the customer picked out some that were out of stock.The customer eventually chose some very nice doors for a new contract of $4800.A small deposit was asked for as there was a building permit that needed to be taken outand the doors were ordered.After three weeks, our supplier advised us that The [redacted] doors were accidentally sold to another contractorWe advised the [redacted] s, and they at this time were angry at all the delays, changes in prices, and told us to forget the whole thing, that they contracted with someone elseThey told us that they were happy with the siding and would recommend us for that, but they were very unhappy with our salesman Mr [redacted] , and the whole door situationWe ended the conversation on good terms, and we thought this was the end of it.I am very sorry things didn't go betterThere should have been better communication, and sometimes in Home Improvement, things don't always go 100% smooth.Since, the [redacted] s are asking only for an apology, then they certainly have it as we, at Rehab Associates IncPride ourselves on quality work and repeat business from satisfied customers, and we are very sorry things didn't go more smooth.We hope in the future, that they would consider us again it they needed anything elseAnd I hope that they were satisfied with the doors that they purchased from another contractor.Sincerely, [redacted] PresidentRehab Associates Inc

Mr [redacted] purchased a new roof from us in July We offer only a one year warrantee on labor and sold Mr [redacted] a roof using 30year material, and this is stated clearly in the contract Mr [redacted] called us this spring for the first time to complain of a leak four years after the job was finished We advised Mr [redacted] of his warrantee, and that there have been Hurricanes since his roof was installedHurricane Sandy and Hurricane Irene That we would be happy to fix it, but there would be a service chargeThat the fee should be minimal since this is a relatively new roof, and he is a customer of ours He got nasty on the phone and didn't want to pay and hung up We haven't heard from him till now We will be happy to repair any damage to the roof , but the customer must pay for the service call Rehab Associates is proud of our record with the Revdex.com, and we do try to accommodate most reasonable requests If Mr [redacted] wants, he can call us at [redacted] and we can set up an appointment for an estimate/repair I hope this is ok with Mr [redacted] , and we can both go forward satisfied Thank you [redacted] President

In regards to this complaint.We did indeed to work for Mrs [redacted] , However the small area that she wanted us to do was NOT part of her contract.However, since it was a big job, we did say we would fix some interior trim for her free of charge, but that she needed to be there to make sure it was up to her specifications, and that she would be 100% satisfied, when we were done.We made several calls to her about weeks ago to try to arrange a time when we could go, and she did not get back to us.We left her messages, none of which were returned.We have not heard from her as of yet since that initial conversation, until this complaint.We pride ourselves on quality work and happy customers, so we are confused as to why she would complain.However, upon receiving this complaint today, we again called and left a message for her so we may satisfy her.As of now she hasn't called back.We will continue through next week to reach out to her, but we cannot do anything unless she calls us back.I'm sure once she does and we can get back into her house , she will be more than satisfied, as most of our customer are