Thank you for your letter dated September 7, regarding Ms*** ***'s complaintWe have been in contact with Ms*** regarding her manual wheelchair and financial responsibility and are working toward a resolution.Ms*** received a manual wheelchair on October 14,
Ms***'s primary insurance provider paid for 80% of the cost for the manual wheelchairMs***'s secondary insurance provider did not pay the remaining balance, making this Ms***'s financial responsibility.As of the date of this letter, the remaining balance on Ms***'s account is SRehab Medical is willing to make payment arrangements with Ms*** and this has been communicated to her.Should you have any additional questions, please feel free to contact incSincerely,Jillian R*** Compliance Officer(317) 813-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
did not receive offer from business Repair was completed on 2/24/ Repair parts were under warranty so hope this replacement corrects the problem A total of over weeks from start to finish It took weeks before they came to look at the chair, and then over weeks to get the part from Pennsylvania and make the repair Very poor service! I had to file with Revdex.com to get any service on a $16,power chair If I had known about their service, I would not have purchased from them
Regards,
*** ***
Thank you for your letter dated December 2, regarding Ms*** ***'s follow up correspondenceThe information has been reviewed.It is not standard operating procedure for Rehab Medical to pick up equipment that has been reported as damaged in an auto accidentRehab Medical received a copy of Ms***'s police report from Ms***'s attorney on November 17, Rehab Medical submitted the police report to Mse,arce's medical insurance provider on November 18, 2015.Rehab Medical is currently waiting on Ms***'s medical insurance provider's approval or denial for a replacement power wheelchairThis was communicated to Ms*** and her attorney on December 1, 2015-Should you have any addition questions, feel free to contact meSincerely, Jillian ***
Thank you for your letter dated September 15, regarding Ms*** ***'s complaint on behalf of Ms*** ***.Rehab Medical provided Ms*** with a temporary loaner power wheelchair on June 24, to use until a specific power wheelchair could be orderedThe equipment order for Ms
*** included custom pieces that had to be special ordered from the manufacturerUnfortunately, delays in the ordering and receiving process did occur and prolonged the processMs*** received her new power wheelchair on April 7, During this delivery, Rehab Medical picked up the loaner power wheelchair Ms*** had been using.Since delivering Ms***'s power wheelchair, Rehab Medical has provided service to Ms***'s equipment as requested by Ms*** and Ms***Dates of service were August 4, 2015, August 25, 2015, September 10, 2015, and September 17, As of the last date of service on September 17, Ms***'s power wheelchair is in working order and all items reported by Ms*** and Ms*** have been addressed.Therefore Rehab Medical believes that the issues have been resolvedIf there is new information or further assistance needed, feel free contact me.Sincerely,Jillian R***Compliance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The automobile insurance has offered to pay for the chair. My attorney has provided copies of police report several times. I have contacted Medicare and was informed all I need is proof that the chair has been returned to Rehab Medical for them to approve for me to get a new chair. My attorney has send 3 requests for the chair to be picked up. I am willing to take it to their Atlanta branch myself. I have been to the doctor twice to get a face to face approval RX. My last visit will expire on December 8, 2015. Which means I have to go yet a third time. I will be happy to provide letters from my attorney with documentation again. The report from GA State Patrol shows wheelchair was attached to my vehicle at the accident scene. I suffered a broken femur otherwise I would have personally inspected the powerchair for damage. The impact to the front of my car was so forceful it caused the lift to break, popping the straps that held the chair loose which made the chair hit the steel lift shaft and caused damage to the chair. I don't want another chair from Rehab Medical I just want a letter saying they have it so I can go to another provider before December 8.regards
[redacted]
Thank you for your letter dated November 3, 2015 regarding Ms. [redacted] power wheelchair. The information has been reviewed.Ms. [redacted] contacted Rehab Medical on February 4, 2015 and notified the company that her power wheelchair was damaged in a car accident. Rehab Medical informed Ms. [redacted]...
that in order to request Ms. [redacted]'s health insurance provider for a replacement power wheelchair, the power wheelchair would need to be present in the police report as damaged and a copy of the police report would be required.Rehab Medical has not received the requested information. Thus, Rehab Medical is unable to submit a request to Ms. [redacted]'s health insurance provider for a replacement power wheelchair. This has been communicated to Ms. [redacted] and her attorney on multiple occasions.Should you have any addition questions, feel free to contact me. Sincerely, Jillian [redacted]Compliance Officer[redacted]
From: [redacted] Sent: Tuesday, March 21, 2017 5:51 AM To: info Subject: Re: [redacted]/Rehab Medical. This repair was completed on Friday, 2/24/2017. I had the chair transported via yellow cab to [redacted] Rehab facility where I have been...
since breaking both ankles. I felt that the training to transfer should be done with the chair I will be using. This transfer was completed on 3/5/2017. I have noticed a noise coming from the leg lift assembly lately and will call Rehab Medical again to see if this is a significant problem. I have still not received a reply to my complaint as of this time, so have not been able to close this filing. Please advise. [redacted] <[redacted]> wrote: >This complaint was filed on 2/11/2017 and forward to Rehab Medical on 2/13/2017. On or about 2/14/2017 my husband was finally contacted to make an appointment for the repair initiated on 1/17/2017 on 2/23/2017 between 10-2. At 9 a.m. Devon called from Rehab Medical to say his technician had again called in sick and rescheduled for the same time the next day (2/24/2017). > >This is just a heads up. It took several tries after 3 weeks of waiting to get them to even come to look at the chair and have a phone consult with the manufacturer deciding that the replacement parts were under warranty. They were originally contacted on 12/27/2016 about the leg lifter problem. My insurance company had to step in to get them out to look at it. Between the insurance and us, the cost of the chair was $16,500. If I had known their service was so bad, I would have never purchased through them. > >I assume they are waiting for the completion of their repair before they answer this complaint. Although they require you to sign a form on an iPad, they leave no copy. The final approval will be made by me when I'm satisfied this repair did, in fact, correct the problem.
Thank you for your letter dated September 7, regarding Ms*** ***'s complaintWe have been in contact with Ms*** regarding her manual wheelchair and financial responsibility and are working toward a resolution.Ms*** received a manual wheelchair on October 14,
Ms***'s primary insurance provider paid for 80% of the cost for the manual wheelchairMs***'s secondary insurance provider did not pay the remaining balance, making this Ms***'s financial responsibility.As of the date of this letter, the remaining balance on Ms***'s account is SRehab Medical is willing to make payment arrangements with Ms*** and this has been communicated to her.Should you have any additional questions, please feel free to contact incSincerely,Jillian R*** Compliance Officer(317) 813-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
did not receive offer from business Repair was completed on 2/24/ Repair parts were under warranty so hope this replacement corrects the problem A total of over weeks from start to finish It took weeks before they came to look at the chair, and then over weeks to get the part from Pennsylvania and make the repair Very poor service! I had to file with Revdex.com to get any service on a $16,power chair If I had known about their service, I would not have purchased from them
Regards,
*** ***
Thank you for your letter dated December 2, regarding Ms*** ***'s follow up correspondenceThe information has been reviewed.It is not standard operating procedure for Rehab Medical to pick up equipment that has been reported as damaged in an auto accidentRehab Medical received a copy of Ms***'s police report from Ms***'s attorney on November 17, Rehab Medical submitted the police report to Mse,arce's medical insurance provider on November 18, 2015.Rehab Medical is currently waiting on Ms***'s medical insurance provider's approval or denial for a replacement power wheelchairThis was communicated to Ms*** and her attorney on December 1, 2015-Should you have any addition questions, feel free to contact meSincerely, Jillian ***
Thank you for your letter dated September 15, regarding Ms*** ***'s complaint on behalf of Ms*** ***.Rehab Medical provided Ms*** with a temporary loaner power wheelchair on June 24, to use until a specific power wheelchair could be orderedThe equipment order for Ms
*** included custom pieces that had to be special ordered from the manufacturerUnfortunately, delays in the ordering and receiving process did occur and prolonged the processMs*** received her new power wheelchair on April 7, During this delivery, Rehab Medical picked up the loaner power wheelchair Ms*** had been using.Since delivering Ms***'s power wheelchair, Rehab Medical has provided service to Ms***'s equipment as requested by Ms*** and Ms***Dates of service were August 4, 2015, August 25, 2015, September 10, 2015, and September 17, As of the last date of service on September 17, Ms***'s power wheelchair is in working order and all items reported by Ms*** and Ms*** have been addressed.Therefore Rehab Medical believes that the issues have been resolvedIf there is new information or further assistance needed, feel free contact me.Sincerely,Jillian R***Compliance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The automobile insurance has offered to pay for the chair. My attorney has provided copies of police report several times. I have contacted Medicare and was informed all I need is proof that the chair has been returned to Rehab Medical for them to approve for me to get a new chair. My attorney has send 3 requests for the chair to be picked up. I am willing to take it to their Atlanta branch myself. I have been to the doctor twice to get a face to face approval RX. My last visit will expire on December 8, 2015. Which means I have to go yet a third time. I will be happy to provide letters from my attorney with documentation again. The report from GA State Patrol shows wheelchair was attached to my vehicle at the accident scene. I suffered a broken femur otherwise I would have personally inspected the powerchair for damage. The impact to the front of my car was so forceful it caused the lift to break, popping the straps that held the chair loose which made the chair hit the steel lift shaft and caused damage to the chair. I don't want another chair from Rehab Medical I just want a letter saying they have it so I can go to another provider before December 8.regards
[redacted]
Thank you for your letter dated November 3, 2015 regarding Ms. [redacted] power wheelchair. The information has been reviewed.Ms. [redacted] contacted Rehab Medical on February 4, 2015 and notified the company that her power wheelchair was damaged in a car accident. Rehab Medical informed Ms. [redacted]...
that in order to request Ms. [redacted]'s health insurance provider for a replacement power wheelchair, the power wheelchair would need to be present in the police report as damaged and a copy of the police report would be required.Rehab Medical has not received the requested information. Thus, Rehab Medical is unable to submit a request to Ms. [redacted]'s health insurance provider for a replacement power wheelchair. This has been communicated to Ms. [redacted] and her attorney on multiple occasions.Should you have any addition questions, feel free to contact me. Sincerely, Jillian [redacted]Compliance Officer[redacted]
From: [redacted] Sent: Tuesday, March 21, 2017 5:51 AM To: info Subject: Re: [redacted]/Rehab Medical. This repair was completed on Friday, 2/24/2017. I had the chair transported via yellow cab to [redacted] Rehab facility where I have been...
since breaking both ankles. I felt that the training to transfer should be done with the chair I will be using. This transfer was completed on 3/5/2017. I have noticed a noise coming from the leg lift assembly lately and will call Rehab Medical again to see if this is a significant problem. I have still not received a reply to my complaint as of this time, so have not been able to close this filing. Please advise. [redacted] <[redacted]> wrote: >This complaint was filed on 2/11/2017 and forward to Rehab Medical on 2/13/2017. On or about 2/14/2017 my husband was finally contacted to make an appointment for the repair initiated on 1/17/2017 on 2/23/2017 between 10-2. At 9 a.m. Devon called from Rehab Medical to say his technician had again called in sick and rescheduled for the same time the next day (2/24/2017). > >This is just a heads up. It took several tries after 3 weeks of waiting to get them to even come to look at the chair and have a phone consult with the manufacturer deciding that the replacement parts were under warranty. They were originally contacted on 12/27/2016 about the leg lifter problem. My insurance company had to step in to get them out to look at it. Between the insurance and us, the cost of the chair was $16,500. If I had known their service was so bad, I would have never purchased through them. > >I assume they are waiting for the completion of their repair before they answer this complaint. Although they require you to sign a form on an iPad, they leave no copy. The final approval will be made by me when I'm satisfied this repair did, in fact, correct the problem.
My computer can not open the e-mail the co. sent