Rehab Medical

A resident in our facility, had a power chair loosing charge, and rehab medical came to assess that it had the wrong batteries, Rehab medical got the right batteries, a tech worked on the chair without installing them. Told the resident that the maintenance guy needed to remove the seat in order to install the batteries? First thing is, why didnt he install them? Second you do not remove the seat to install them, they slide in from the back of the chair. The batteries where the wrong size. Resident call Rehab Medical they refuse to deal with him, sticking the resident with the wrong size batteries and saying they would not work on the chair cause the maintenance gut modified the chair. Wrong I put a board seat on it. The resident call back, rehab Medical told the resident then that they could not work on it cause He the resident was not at a assisted live facility and that insurance would not cover it. Resident called back and said He would pay out of pocket if they would just DO THEIR JOB. REHAB MEDICAL said according to the resident that it would cost him $4000 dollars for them to come out and fix it. REHAB MEDICAL cant do the job CAUSE its all about the money. They Lied They stole and if they told the resident it 4000 dollars to install batteries, that abuse. The Maintenance director called twice leaveing messages to call back with know return call, the resident called again many time with out response. Coward Lier's and Cheats

Delivery of an electric wheelchair was late at night. Delivery man was not too familiar with this chair. Chair is way too fast on its lowest setting and way too sensitive. Finally after trying to work with learning how to manage working it, the lady I care for cannot work this chair and it needs to be reprogrammed to be slower and less sensitive. I've had my foot run over due to her not being able to work this chair. Called and spoke with the main contact last week. Have not heard from them so I called this week. Was told they have no information on a time frame they can come out to reprogram this chair. Meanwhile, we are stuck with a chair she cannot use. Called a local number and they said it might take 2 weeks for a programmer to come out. I don't know how others can say they got great service.

Thank you for your follow up letter dated March 12, regarding Ms [redacted] 's complaint on behalf of Ms [redacted] We have been in contact with Ms [redacted] and Ms [redacted] regarding Ms [redacted] 's scooter and have reached a resolutionRehab Medical ordered the replacement battery cables from the manufacturer on February 5, and installed same on March 4, This service was provided to Ms [redacted] at no charge In addition, it was determined during the service appointment that new batteries were needed for the power wheelchair, which are under the manufacturer's warrantyBatteries were shipped from the manufacturer to Ms [redacted] 's residenceMs [redacted] notified Rehab Medical that the batteries were received on March 19, Should you have any additional questions, please feel free to contact me Sincerely, Jillian R***

Thank you for your letter dated November 3, regarding Ms [redacted] power wheelchairThe information has been reviewed.Ms [redacted] contacted Rehab Medical on February 4, and notified the company that her power wheelchair was damaged in a car accidentRehab Medical informed Ms [redacted] that in order to request Ms [redacted] 's health insurance provider for a replacement power wheelchair, the power wheelchair would need to be present in the police report as damaged and a copy of the police report would be required.Rehab Medical has not received the requested informationThus, Rehab Medical is unable to submit a request to Ms [redacted] 's health insurance provider for a replacement power wheelchairThis has been communicated to Ms [redacted] and her attorney on multiple occasions.Should you have any addition questions, feel free to contact meSincerely, Jillian [redacted] Compliance Officer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.it has been over a week and the power chair is still not fixed I received a call from the person who processed the order that she was out of the office at an offsite meeting The part is delayed due to someone being out of the officeThis is unacceptable The order should have been expedited when the person returned to the office Regards, [redacted]

Thank you for your letter dated September 7, regarding Ms [redacted] 's complaintWe have been in contact with Ms [redacted] regarding her manual wheelchair and financial responsibility and are working toward a resolutionMs [redacted] received a manual wheelchair on October 14, Ms [redacted] 's primary insurance provider paid for 80% of the cost for the manual wheelchairMs [redacted] 's secondary insurance provider did not pay the remaining balance, making this Ms [redacted] 's financial responsibility.As of the date of this letter, the remaining balance on Ms [redacted] 's account is SRehab Medical is willing to make payment arrangements with Ms [redacted] and this has been communicated to herShould you have any additional questions, please feel free to contact inc Sincerely,Jillian R [redacted] Compliance Officer(317) 813-

Thank you for your letter dated March 11, regarding Ms [redacted] complaintWe have been in contact with Ms [redacted] regarding her power wheelchair and are working toward a resolution In her letter, Ms [redacted] indicates that Rehab Medical has not attempted to correct the issues with her power wheelchairRehab Medical has actually provided service for Ms***'s chair on multiple occasions and as recent as March In speaking with Ms***, she also stated that she is uncomfortable in the chair's seat cushion and back restMs [redacted] has agreed to be re-evaluated by her Occupational Therapist for possible backrest adjustments or replacement and to find a cushion in which she is comfortable Moving forward Rehab Medical will continue to provide service for warranty itemsHowever, for items outside of warranty, the company will provide service once Ms***'s account balance has been reduced by 50%Currently, Ms***'s balance is $with her making monthly payments of $Once the balance is $1,452.85, Rehab Medical can resume the servicing of non-warranty items Rehab Medical will remain in contact with Ms [redacted] and base future equipment needs on the recommendations provided by her Occupational TherapistShould you have any additional questions, please feel free to contact me Sincerely, [redacted] Compliance Manager

Thank you for your letter dated November 3, regarding Ms [redacted] power wheelchairThe information has been reviewedMs [redacted] contacted Rehab Medical on February 4, and notified the company that her power wheelchair was damaged in a car accidentRehab Medical informed Ms [redacted] that in order to request Ms [redacted] 's health insurance provider for a replacement power wheelchair, the power wheelchair would need to be present in the police report as damaged and a copy of the police report would be required.Rehab Medical has not received the requested informationThus, Rehab Medical is unable to submit a request to Ms [redacted] 's health insurance provider for a replacement power wheelchairThis has been communicated to Ms [redacted] and her attorney on multiple occasionsShould you have any addition questions, feel free to contact me Sincerely, Jillian [redacted] Compliance Officer [redacted]

Thank you for your letter dated September 15, regarding Ms [redacted] 's complaint on behalf of Ms [redacted] ***Rehab Medical provided Ms [redacted] with a temporary loaner power wheelchair on June 24, to use until a specific power wheelchair could be orderedThe equipment order for Ms [redacted] included custom pieces that had to be special ordered from the manufacturerUnfortunately, delays in the ordering and receiving process did occur and prolonged the processMs [redacted] received her new power wheelchair on April 7, During this delivery, Rehab Medical picked up the loaner power wheelchair Ms [redacted] had been using.Since delivering Ms***'s power wheelchair, Rehab Medical has provided service to Ms***'s equipment as requested by Ms [redacted] and Ms***Dates of service were August 4, 2015, August 25, 2015, September 10, 2015, and September 17, As of the last date of service on September 17, Ms***'s power wheelchair is in working order and all items reported by Ms [redacted] and Ms [redacted] have been addressedTherefore Rehab Medical believes that the issues have been resolvedIf there is new information or further assistance needed, feel free contact meSincerely, Jillian R [redacted] Compliance Manager

My computer can not open the e-mail the cosent

From: [redacted] Sent: Tuesday, March 21, 5:AM To: info Subject: Re: [redacted] , [redacted] /Rehab Medical This repair was completed on Friday, 2/24/ I had the chair transported via yellow cab to [redacted] Rehab facility where I have been since breaking both ankles I felt that the training to transfer should be done with the chair I will be using This transfer was completed on 3/5/ I have noticed a noise coming from the leg lift assembly lately and will call Rehab Medical again to see if this is a significant problem I have still not received a reply to my complaint as of this time, so have not been able to close this filing Please advise [redacted] < [redacted] > wrote: >This complaint was filed on 2/11/and forward to Rehab Medical on 2/13/ On or about 2/14/my husband was finally contacted to make an appointment for the repair initiated on 1/17/on 2/23/between 10- At a.m Devon called from Rehab Medical to say his technician had again called in sick and rescheduled for the same time the next day (2/24/2017)> >This is just a heads up It took several tries after weeks of waiting to get them to even come to look at the chair and have a phone consult with the manufacturer deciding that the replacement parts were under warranty They were originally contacted on 12/27/about the leg lifter problem My insurance company had to step in to get them out to look at it Between the insurance and us, the cost of the chair was $16, If I had known their service was so bad, I would have never purchased through them> >I assume they are waiting for the completion of their repair before they answer this complaint Although they require you to sign a form on an iPad, they leave no copyThe final approval will be made by me when I'm satisfied this repair did, in fact, correct the problem

Thank you for your letter dated December 2, regarding Ms [redacted] 's follow up correspondenceThe information has been reviewedIt is not standard operating procedure for Rehab Medical to pick up equipment that has been reported as damaged in an auto accidentRehab Medical received a copy of Ms [redacted] 's police report from Ms [redacted] 's attorney on November 17, Rehab Medical submitted the police report to Mse,arce's medical insurance provider on November 18, Rehab Medical is currently waiting on Ms [redacted] 's medical insurance provider's approval or denial for a replacement power wheelchairThis was communicated to Ms [redacted] and her attorney on December 1, 2015-Should you have any addition questions, feel free to contact me Sincerely, Jillian [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The automobile insurance has offered to pay for the chair My attorney has provided copies of police report several timesI have contacted Medicare and was informed all I need is proof that the chair has been returned to Rehab Medical for them to approve for me to get a new chair My attorney has send requests for the chair to be picked up I am willing to take it to their Atlanta branch myself I have been to the doctor twice to get a face to face approval RX My last visit will expire on December 8, Which means I have to go yet a third time I will be happy to provide letters from my attorney with documentation again The report from GA State Patrol shows wheelchair was attached to my vehicle at the accident scene I suffered a broken femur otherwise I would have personally inspected the powerchair for damage The impact to the front of my car was so forceful it caused the lift to break, popping the straps that held the chair loose which made the chair hit the steel lift shaft and caused damage to the chair I don't want another chair from Rehab Medical I just want a letter saying they have it so I can go to another provider before December 8.regards [redacted]

After months of calls with no response Our physician called and provided paperwork four times Our grandfather ended up passing away before ever getting the equipment needed! Worthless company in this families opinion!

Thank you for your letter dated February 5, regarding Ms*** ***'s complaint on behalf of Ms*** ***We have been in contact with Ms*** and Ms*** regarding Ms***'s scooter and are working toward a resolution
Rehab Medical spoke with Ms*** as recently as February 5, The company attempted to troubleshoot the problem that Ms*** was experiencing with her scooter over the telephone in an attempt to save Ms*** a $service feeif a technician is dispatched to Ms***'s residence, a $service fee would applyThrough troubleshooting over the telephone, it was determined that the battery cables on Ms***'s scooter were not working properly
Rehab Medical ordered the replacement battery cables from the manufacturer on February 5, and will install them once the parts arrive at the local officeThis service will be provided to Ms*** at no charge and that has been communicated to Ms***
Should you have any additional questions, please feel free to contact me
Sincerely,
Jillian R***
Compliance Manager%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,*** ***

Thank you for your letter dated February 5, regarding Ms*** ***'s complaint on behalf of Ms*** ***We have been in contact with Ms*** and Ms***
regarding Ms***'s scooter and are working toward a resolution
Rehab Medical spoke with Ms*** as recently as February 5, The company attempted to troubleshoot the problem that Ms*** was experiencing with her scooter over the telephone in an attempt to save Ms*** a $service feeif a technician is dispatched to Ms***'s residence, a $service fee would applyThrough troubleshooting over the telephone, it was determined that the battery cables on Ms***'s scooter were not working properly
Rehab Medical ordered the replacement battery cables from the manufacturer on February 5, and will install them once the parts arrive at the local officeThis service will be provided to Ms*** at no charge and that has been communicated to Ms***
Should you have any additioal questions, please fee free to contct me
Sincerely,
Jillian R***
Compliance Manager
%

Thank you for your letter dated November 3, 2015 regarding Ms. [redacted] power wheelchair. The information has been reviewed.
Ms. [redacted] contacted Rehab Medical on February 4, 2015 and notified the company that her power wheelchair was damaged in a car accident. Rehab Medical...

informed Ms. [redacted] that in order to request Ms. [redacted]'s health insurance provider for a replacement power wheelchair, the power wheelchair would need to be present in the police report as damaged and a copy of the police report would be required.Rehab Medical has not received the requested information. Thus, Rehab Medical is unable to submit a request to Ms. [redacted]'s health insurance provider for a replacement power wheelchair. This has been communicated to Ms. [redacted] and her attorney on multiple occasions.
Should you have any addition questions, feel free to contact me.
Sincerely,
 
Jillian [redacted]
Compliance Officer
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The automobile insurance has offered to pay for the chair.  My attorney has provided copies of police report several times. I have contacted Medicare and was informed all I need is proof that the chair has been returned to Rehab Medical for them to approve for me to get a new chair.  My attorney has send 3 requests for the chair to be picked up.  I am willing to take it to their Atlanta branch myself.  I have been to the doctor twice to get a face to face approval RX.  My last visit will expire on December 8, 2015.  Which means I have to go yet a third time.  I will be happy to provide letters from my attorney with documentation again.  The report  from GA State Patrol shows wheelchair was attached to my vehicle at the accident scene.  I suffered a broken femur otherwise I would have personally inspected the powerchair for damage.  The impact to the front of my car was so forceful it caused the lift to break, popping the straps that held the chair loose which made the chair hit the steel lift shaft and caused damage to the chair.  I don't want another chair from Rehab Medical I just want a letter saying they have it so I can go to another provider before December 8.
regards
[redacted]

mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-size: 11.0pt;">Thank you for your letter dated March 11, 2014 regarding Ms. [redacted] complaint. We have been in contact with Ms. [redacted] regarding her power wheelchair and are working toward a resolution.
In her letter, Ms. [redacted] indicates that Rehab Medical has not attempted to correct the issues with her power wheelchair. Rehab Medical has actually provided service for Ms. [redacted]'s chair on multiple occasions and as recent as March 12. 2014.
In speaking with Ms. [redacted], she also stated that she is uncomfortable in the chair's seat cushion and back rest. Ms. [redacted] has agreed to be re-evaluated by her Occupational Therapist for possible backrest adjustments or replacement and to find a cushion in which she is comfortable.
Moving forward Rehab Medical will continue to provide service for warranty items. However, for items outside of warranty, the company will provide service once Ms. [redacted]'s account balance has been reduced by 50%. Currently, Ms. [redacted]'s balance is $2.905.69 with her making monthly payments of $10.00. Once the balance is $1,452.85, Rehab Medical can resume the servicing of non-warranty items.
Rehab Medical will remain in contact with Ms. [redacted] and base future equipment needs on the recommendations provided by her Occupational Therapist. Should you have any additional questions, please feel free to contact me.
Sincerely,
[redacted]
Compliance Manager